Absolutely speechless at the level of unprofessionalism. If they weren't so rude, incompetent and arrogant I'd say they act like sharks. But this is too much of a compliment. I've never known a company and its staff to act so appallingly. I visited the office a few times and each... Read Full Review

Unethical and I highly question the integrity of their conduct. A bunch of children who don't ever seem to know what they're doing. They draw close to the line with how they do business and seem rather willing to tell quite significant lies and manipulate people. Filthy business to be... Read Full Review

We appointed this agent and met with the manager Andy Gearing who made a wonderful presentation about the high achievements and great marketing, open days , drone photography, results, dedication. All pie in the sky. Against our better judgment we took him at his word In 4 weeks we had 5 viewers... Read Full Review

As a buyer I have never been able to view a single property through Borne whether Woking office or Guildford office. The staff always have some excuse for not showing the property. Once, only once, I manged to secure a viewing a week in advance, on the day they cancelled on me the last minute. When ... Read Full Review

Very unprofessional, and they do not take responsibility.. they like to wash their hands of responsibility. The agents did not professionally handle the keys to the property and a set of keys were lost/misplaced. They do not wish to accept responsibility and pay for new locks. They do not have a... Read Full Review

I liked these agents from the first meeting until completion day. They made what was always going to be a difficult and stressful sale less complicated and painful. I was always kept up to date on what was happening and they were always at the end of the phone when I felt out of my depth. They are ... Read Full Review

I used Bourne's to purchase my first property and was delighted at the communication and process - Ross in particular was brilliant, communicative and level-headed through a mildly stressful and lengthy purchase in the middle of a pandemic. Excellent estate agents, highly... Read Full Review

Terrible company! So unprofessional, rude on the phone and unhelpful to say the least! There is a reason you do not see many Bourne boards around Surrey! Avoid at all... Read Full Review

Chase Jacobs has been our estate agent from the start and I can honestly say he has been brilliant! He is helpful, answers all your questions and is always contactable. I have been so impressed with his service that I have extended his details to family members when they begin looking for a new... Read Full Review

Chase Jacobs, assistant Lettings manager has been absolutely incredible throughout the entire process of finding us a property to rent. I have never experienced this level of professionalism before, it was outstanding and so appreciated. His work ethic is exceptional and he couldn't have been... Read Full Review

I have moved seven times and would absolutely say that these are the most 'user friendly' agents I have ever used. The help and advice I received from Ross made sense of some difficult times and Jamie, their sales co-ordinator was excellent at getting busy buyers and solicitors to speak... Read Full Review

We have just sold our property almost 12 months to the day from when we first put it on the market. We used the services of six different agents (including their so-called London connections). Bourne Estate agents was the last agency to be brought on board. And although they came close, they did ... Read Full Review