Horizon Properties

DO NOT RENT WITH HORIZON UNDER ANY CIRCUMSTANCES. As Cardiff University students, we rented a property in Cathays during the 2425 academic year. We felt pressured to sign a contract a property in October 2023, and we feel that Horizon did not give us sufficient time to read through the ... Read Full Review

awful company, exploitive liars and completely useless at resolving ... Read Full Review

We have rented from Horizon properties for the four years we have studied in Cardiff and we received an amazing service from the Lettings and maintenance team. I don't often write reviews and I would recommend Horizon to anyone ... Read Full Review

If I could give 0 stars I would! Me and My girlfriend rented a one bedroom apartment with horizon for 3 years. And in short it was the worse 3 years of our lives. Us as tennets we never caused any issues and rent was always paid on time if not early. But after investigating it is clear that ... Read Full Review

Terrible. Do not use. Properties unsafe and filthy. Customer service abysmal. How do they get away with it?? Hard to believe any positive reviews of these people are genuine. Council, national assembly, the unniversity where are you ????!! How do you let these people get away with ... Read Full Review

Absolutely awful company to deal with. Lied about paying water bills that are still outstanding. Not sending through contracts when asked for several times. Avoid avoid ... Read Full Review

Absolutely awful. From start to finish my experience with Horizon has been nothing short of dreadful. Originally I was lied to over the phone, being told that I could have a different payment arrangement because one of my due dates was Christmas Eve (seriously, who charges over £1000 on Christmas ... Read Full Review

Great service but this review site is outdated, the company are no longer called Horizon properties and the contact details are wrong someone please change ... Read Full Review

Great services, had an amazing selection of houses so I'm not far from any of my classes nor are my ... Read Full Review

Living here with my 6 friends from halls its a decent house and the maintenance team are wicked especially the cool little Jamaican guy, He is so funny and he can fix ... Read Full Review

avoid at all costs i don't think i have ever met anyone as willing to cause harm to others as these ... Read Full Review

This is a frank an honest opinion of what it is like to deal with Horizon. Horizon glued threats of legal action to young female tenant's door simply for asking to be treated fairly. Also denied her a contract for months. Best to avoid ... Read Full Review

Covid reveals the character of a landlord... Despite owning millions in property assets, Horizon are lumping their tenants with huge energy bills for the large properties they have left empty. If you suddenly found yourself having to pay hundreds of pounds worth of bills each month what ... Read Full Review

I absolutely advice you against using this agency. If I could I'd give them 0 stars ! They took us on a house viewing and showed us a few different houses. We kind of liked one but weren't quite sure as we've already seen some other places as well. They told us as long as you pay ... Read Full Review

Very friendly at horizon. let me bring kittens. they kind and have good quality apartment. I feel happy with horizon ... Read Full Review

Horizon dump bills and even after renting out their unliveable property for months, they still haven't provided a copy of the ... Read Full Review

This is my honest opinion of Horizon Properties after having interacted with them. Unfortunately I cannot say much good about this agency. They ignore repair requests for months, a toilet was left leaking for 4 months, the office seems quite incompetent because after 4 months they still ... Read Full Review

My experience of Horizon Properties: dreadful. Poor service, dishonesty and exploitation. There is a level of respect and care that should be provided in the relationship of agent/landlord to tenant, but Horizon do not seem to ... Read Full Review

This is an honest review from dealing with these agents. They're forcing people to pay for all the bills in empty HMOs they haven't filled, they refused to fix a leaking toilet for 4 entire months (!!!) and completely ignored tenants emails about it. They don't even provide ... Read Full Review

unprofessional, untrustworthy and unpleasant - avoid at all costs! A friend of mine is renting through Horizon and they've been awful - ignoring maintenance and repairs calls, failing to provide a contract for months, they demanded fixed-rate bills despite being the only person in a ... Read Full Review