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Dartford, DA1
4.4/5, 25 Reviews
88% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"Where to start... Ever since..."
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1 Star Review
Estelle
Sukh
By : 'MKTDEV'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : DA1
1 Mar 2013
People found this helpful1
Where to start... Ever since putting our first offer (rent) in, we had nothing but problems with the above named members of staff and the landlady of this property. First of all, the agent advertised a price for the property that we were happy paying, but when it came down to us making an offer (we offered the advertised price) we were told that the landlady expects more. We were due to meet her in person the following day and discussed the matter of price with her personally. She told us what she would be happy with, but when we made that offer the next day, the agent never came back to us. I had to chase for days to get an answer, then finally, we were told that she declined. When I mentioned that we offered exactly what she personally told us she would expect, we were told by the agency that they can't take our word for it. That trouble over with, we agreed to her demands because we really liked the property, sent all the necessary paperwork for referencing to the agent IMMEDIATELY, but once again, no one contacted us for a couple of weeks, we had to chase time and again. Emails were unanswered, phone calls never returned. We finally got around to sign our tenancy agreement a week ago (approx. 5 weeks since the whole malarky started), but to this day haven't received a copy of the agreement, although we have asked for it 3 times already. We also only received one set of keys (for 2 people who work totally different hours), and again, still waiting for a second set. During the inventory we noticed that the carpets in the flat have black marks and stains all around the edges, although apparently professionally cleaned. Photos were taken by Sukh Uppal but never emailed to us, and the requested invoice of the carpet cleaning company is also still outstanding. So is the invoice for the window cleaners because they too are dirty, and not professionally cleaned as stated on the inventory. What do we have to say about Estelle Sumner..well, she is unpolite (bordering rude), incompetent and has rushed us through reading our contract because "I've got someone else coming in and we close at 5. It's a standard contract.". When we had questions on some points of the contract she had no answers and even admitted that she has no idea. On the phone she regularly hangs up before you can even get a word in. All in all, a person who shouldn't work in a customer facing role if she doens't want to/is not able to deal with clients. Sukh, well he never replies to any emails sent to him and has never returned any of our calls. He promised yesterday morning to send through all the paperwork and deal with our keys, but still no word from him. When I called the office today I was told he wasn't availble. Sukh and Estelle together - one doesn't know what the other does, they don't pass on information to each other (for example, Sukh didn't know that we already signed our contract), and are as useless as the other. What's left to say, well we are literally terrified of what's going to happen in the future when we need help, seeing as these agents don't seem to care at all and offer no assistance. We are appalled about the service we have received so far, customer care being non-existent. I really hope the manager of this branch will read this and have a word with his staff, because at the end of the day, the customer should be kind, but at this branch you are left feeling like Aschenputtel.
What agent could do to change your mind?
Given the choice, we would not rent/buy through this agent again. Once customer lost for good, due to the issues mentioned above.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £800 | £800 |
Address
Wards
7 Market Street, Dartford, Kent
DA1 1EB
01322 288211
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Wards Branches (View All 44)
Would NOT recommend for ...
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1 Star Review
By : 'tenant'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : DA11
24 Jun 2014
People found this helpful4
Would NOT recommend for anyone to do business with that agency.Letting fees are huge (250 per person+ 100 for keys (actually 1 key) check in 120 as other agencies taking 300 for the property) and service is horrible.They always dispute all problems as we tried to sort it out and finally they not... Read Full Review
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Carly was really helpful wilh ...
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5 Star Review
By : 'ian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA40
12 Dec 2013
People found this helpful1
Carly was really helpful wilh any questions I had and very efficient and very quick replying to email's thanks again... Read Full Review
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I've had nothing but grief ...
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5 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA2
9 Dec 2013
People found this helpful1
I've had nothing but grief (nothing of which was their fault) since moving in and they have been very understanding, patient and helpful throughout so hats off! Positive praise to Carly & Kirsty who have been extremely helpful as I know I can be quite demanding and a bit of a pain to deal... Read Full Review
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This was my first experience ...
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4 Star Review
By : 'Ian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DA9
3 Dec 2013
People found this helpful1
This was my first experience of letting out a property and the team at Wards made it pretty painless. The team explained the process and got me plenty of viewings. Sukh's promotional description of the flat was great. After letting the flat, the support I got from Carly was first class. My tenant, ... Read Full Review
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I have known him for couple ...
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5 Star Review
By : 'anita'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA17
26 Nov 2013
People found this helpful1
I have known him for couple of years and he is very helpful and attention to detail. The property i lived before i moved to the present, he was also my consultant and his customers services was very... Read Full Review
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Both Estelle and Sukh were ...
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5 Star Review
By : 'Nina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA1
20 Oct 2013
People found this helpful2
Both Estelle and Sukh were extremely helpful as I am new to renting. They explained everything to me and dealt with any problems/ queries that I had promptly. I wouldn't hesitate to recommend them to any future buyers or... Read Full Review
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I was so pleased with Ward ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA1
14 Oct 2013
People found this helpful3
I was so pleased with Ward and Partners from the moment I picked up the phone in response to an email I had sent enquiring about a property. The reply was immediate, and I was shown around the property the same day. I am very happy with the way Estelle handled everything, she made the process very... Read Full Review
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I would like to say how ...
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5 Star Review
By : 'Gem'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA13
4 Sept 2013
People found this helpful3
I would like to say how helpful and thorough sukh has been since dealing with the letting through this agency. Sukh has made it a priority for me to view and agree the contract in a short space of time as requested. He has managed to answer all questions and keep in contact with updates and... Read Full Review
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I have always had a very good ...
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5 Star Review
By : 'Susan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DA1
30 Aug 2013
People found this helpful5
I have always had a very good experience with Estelle and Sukh. They always returns calls and deal with any issues very well. I would like to highlight that Estelle has in my opinion excellent customer care skills. She is patient and listens, then manages issues in a very professional way. Sue... Read Full Review
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By : Sukh
4 Sept 2013Dear Sue, Thank you for taking the time to comment on the service you have received from Me (sukh) and Estelle at the Dartford lettings office. It is always nice to hear positive comments about...
Mr Batchelor was professional ...
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5 Star Review
By : 'Elspet'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DA12
16 Aug 2013
People found this helpful4
Mr Batchelor was professional at all times. He gave a realistic valuation but worked very very hard to achieve the best rent. He was polite, cheerful and kept me well informed of progress. He explained everything clearly and fully. Would be confident in recommending Wards and Mr... Read Full Review
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When i decided to put my ...
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5 Star Review
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA5
8 Aug 2013
People found this helpful3
When i decided to put my property up for sale i had a couple of quotes before choosing Ward & Partners. Mark Boyle had come to the property and showed me how they would advertise and promote my property. It looked impressive and the price they thought we could achieve was above my expectations. ... Read Full Review
Comments (1)Was this helpful?:
By : Sam Dalton
9 Aug 2013Dear Paul, thank you for taking the time to comment on the service you have received from Mark and his team at our Dartford office. They will be delighted to hear you were so pleased with their...
Tarkan Enver was great ...
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5 Star Review
By : 'Carol'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : DA16
6 Aug 2013
People found this helpful2
Tarkan Enver was great because he had the difficult task of vetting about 15 potential buyers for the property we wanted and we were so thrilled when he told us that our offer had been accepted. Courtney Hunt has been a great delight to deal with throughout the process as she is cool,... Read Full Review
Comments (1)Was this helpful?:
By : Sam Dalton
6 Aug 2013Dear Carol, congratulations on your offer being accepted and with such competition. The team a Welling are delighted to have helped you and I am delighted to hear you have received a pleasurable...
Buying a property can be very ...
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4 Star Review
By : 'Diane'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : DA2
5 Aug 2013
People found this helpful1
Buying a property can be very daunting but I have to say that with the help of the Dartford team and George as my main point of contact I was put at my ease by their approachable and professional manner. On occasion I had to chase issues but nothing of great significance and on the whole my... Read Full Review
Comments (1)Was this helpful?:
By : Sam Dalton
5 Aug 2013Dear Diane, thank you for taking the time to comment on the service you have received from our Dartford office and George. I am disheartened to hear you had to chase some issues and whilst you felt...
We were highly impressed with ...
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5 Star Review
By : 'Caz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA11
30 Jul 2013
People found this helpful3
We were highly impressed with Jeffs helpfulness from the first phone call we made to the Dartford office for a viewing through to the handing over of our rented flats keys. Jeff and all the staff at the Dartford branch were very approachable, informative and helpful. Unfortunately a freaky... Read Full Review
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On the whole an very good ...
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5 Star Review
By : 'George'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA2
8 Jul 2013
People found this helpful2
On the whole an very good service. My sale was handled well, and any issues were dealt with in an attentive and professional manner. On occasion there were instances of some lack of internal communication but these isolated instances were swiftly rectified. In particular I would like to mention... Read Full Review
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The staff at Ward and ...
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5 Star Review
By : 'Hayley'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA2
20 Jun 2013
People found this helpful1
The staff at Ward and Partners Dartford Lettings are lovely. From the first time I called them to view a property to the day I moved in they were VERY helpful. Sukh especially went above and beyond is job role as he liased between all parties, cleaners, landlord in order for the moving process to... Read Full Review
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I recently had my property ...
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5 Star Review
By : 'Lionel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA1
19 Apr 2013
People found this helpful2
I recently had my property for sale throught the Wards & Partners Branch Office in Dartford Market Street. From the very first meeting I had with the Senior Branch Manager Mark Boyle I've experience nothing but total quality both in the advice given and the service provided. The support given... Read Full Review
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Where to start... Ever since ...
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1 Star Review
By : 'MKTDEV'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DA1
1 Mar 2013
People found this helpful1
Where to start... Ever since putting our first offer (rent) in, we had nothing but problems with the above named members of staff and the landlady of this property. First of all, the agent advertised a price for the property that we were happy paying, but when it came down to us making an offer (we ... Read Full Review
What agent could do to change your mind?
Given the choice, we would not rent/buy through this agent again. Once customer lost for good, due to the issues mentioned above.
Comments (0)Was this helpful?:
Tarkan and his staff did all ...
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5 Star Review
By : 'GDT'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA15
31 Jan 2013
People found this helpful3
Tarkan and his staff did all they could to help move a "difficult" property. All of the team were friendly and hardworking. The sale was regularly reviewed and pricing/stragegy changed to help secure the... Read Full Review
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I sold a property through the ...
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5 Star Review
By : 'Bridget'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA16
1 Dec 2012
People found this helpful1
I sold a property through the above names estate agents, and from the first time i met up with them they explained fully as to what to expect. As this my first time with selling a house as was left to me by a relative i didnt have a clue, but my mind was put at rest. I was kept informed of all... Read Full Review
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