By : 'tenant' Services : Letting( As a Tenant ) Rent PCM : £800 Would you recommend ? : No Postcode : DA11
24 Jun 2014
People found this helpful4
Would NOT recommend for anyone to do business with that agency.Letting fees are huge (250 per person+ 100 for keys (actually 1 key) check in 120 as other agencies taking 300 for the property) and service is horrible.They always dispute all problems as we tried to sort it out and finally they not... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Jun 2014
Would NOT recommend for anyone to do business with that agency.Letting fees are huge (250 per person+ 100 for keys (actually 1 key) check in 120 as other agencies taking 300 for the property) and service is horrible.They always dispute all problems as we tried to sort it out and finally they not giving references to clearview , they just ignoring them. I'm really confused how this company still on working order???
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Carly was really helpful wilh ...
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5 Star Review
Carly
By : 'ian' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : DA40
12 Dec 2013
People found this helpful1
Carly was really helpful wilh any questions I had and very efficient and very quick replying to email's thanks again... Read Full Review
Services : Letting( As a Tenant )Date: 12th Dec 2013
Carly was really helpful wilh any questions I had and very efficient and very quick replying to email's thanks again Carly
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I've had nothing but grief ...
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5 Star Review
Carly
Kirsty
By : 'Daniel' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : DA2
9 Dec 2013
People found this helpful1
I've had nothing but grief (nothing of which was their fault) since moving in and they have been very understanding, patient and helpful throughout so hats off!
Positive praise to Carly & Kirsty who have been extremely helpful as I know I can be quite demanding and a bit of a pain to deal... Read Full Review
Services : Letting( As a Tenant )Date: 9th Dec 2013
I've had nothing but grief (nothing of which was their fault) since moving in and they have been very understanding, patient and helpful throughout so hats off!
Positive praise to Carly & Kirsty who have been extremely helpful as I know I can be quite demanding and a bit of a pain to deal with.
Highly recommended! Thank you!
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This was my first experience ...
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4 Star Review
Carly
Sukh
By : 'Ian' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : DA9
3 Dec 2013
People found this helpful1
This was my first experience of letting out a property and the team at Wards made it pretty painless. The team explained the process and got me plenty of viewings. Sukh's promotional description of the flat was great. After letting the flat, the support I got from Carly was first class. My tenant, ... Read Full Review
Services : Letting( As a Owner )Date: 3rd Dec 2013
This was my first experience of letting out a property and the team at Wards made it pretty painless. The team explained the process and got me plenty of viewings. Sukh's promotional description of the flat was great. After letting the flat, the support I got from Carly was first class. My tenant, whilst not difficult was a little flaky in places but she managed the whole thing well.
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I have known him for couple ...
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5 Star Review
Sukh
Sukh
By : 'anita' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : DA17
26 Nov 2013
People found this helpful1
I have known him for couple of years and he is very helpful and attention to detail. The property i lived before i moved to the present, he was also my consultant and his customers services was very... Read Full Review
Services : Letting( As a Tenant )Date: 26th Nov 2013
I have known him for couple of years and he is very helpful and attention to detail. The property i lived before i moved to the present, he was also my consultant and his customers services was very satisfactory.
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Both Estelle and Sukh were ...
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5 Star Review
Sukh
By : 'Nina' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : DA1
20 Oct 2013
People found this helpful2
Both Estelle and Sukh were extremely helpful as I am new to renting. They explained everything to me and dealt with any problems/ queries that I had promptly. I wouldn't hesitate to recommend them to any future buyers or... Read Full Review
Services : Letting( As a Tenant )Date: 20th Oct 2013
Both Estelle and Sukh were extremely helpful as I am new to renting. They explained everything to me and dealt with any problems/ queries that I had promptly. I wouldn't hesitate to recommend them to any future buyers or tenants.
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I was so pleased with Ward ...
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5 Star Review
Estelle
By : 'Michael' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : DA1
14 Oct 2013
People found this helpful3
I was so pleased with Ward and Partners from the moment I picked up the phone in response to an email I had sent enquiring about a property. The reply was immediate, and I was shown around the property the same day. I am very happy with the way Estelle handled everything, she made the process very... Read Full Review
Services : Letting( As a Tenant )Date: 13th Oct 2013
I was so pleased with Ward and Partners from the moment I picked up the phone in response to an email I had sent enquiring about a property. The reply was immediate, and I was shown around the property the same day. I am very happy with the way Estelle handled everything, she made the process very stress free and I was moved in quickly without any problems. Estelle went above and beyond to help me and still has until this day. I would definatley be using Ward and Partners again.
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I would like to say how ...
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5 Star Review
Sukh
By : 'Gem' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : DA13
4 Sept 2013
People found this helpful3
I would like to say how helpful and thorough sukh has been since dealing with the letting through this agency. Sukh has made it a priority for me to view and agree the contract in a short space of time as requested. He has managed to answer all questions and keep in contact with updates and... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Sep 2013
I would like to say how helpful and thorough sukh has been since dealing with the letting through this agency. Sukh has made it a priority for me to view and agree the contract in a short space of time as requested. He has managed to answer all questions and keep in contact with updates and information necessary. I have appreciated the hard work that has gone into this and will be very happy to use ward and partners again in the future. A very positive 10/10
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I have always had a very good ...
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5 Star Review
Estelle
Sukh
By : 'Susan' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : DA1
30 Aug 2013
People found this helpful5
I have always had a very good experience with Estelle and Sukh. They always returns calls and deal with any issues very well. I would like to highlight that Estelle has in my opinion excellent customer care skills. She is patient and listens, then manages issues in a very professional way.
Sue... Read Full Review
Services : Letting( As a Owner )Date: 29th Aug 2013
I have always had a very good experience with Estelle and Sukh. They always returns calls and deal with any issues very well. I would like to highlight that Estelle has in my opinion excellent customer care skills. She is patient and listens, then manages issues in a very professional way.
Sue Butterfill
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Dear Sue,
Thank you for taking the time to comment on the service you have received from Me (sukh) and Estelle at the Dartford lettings office. It is always nice to hear positive comments about...
Mr Batchelor was professional ...
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5 Star Review
Jeffrey
By : 'Elspet' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : DA12
16 Aug 2013
People found this helpful4
Mr Batchelor was professional at all times. He gave a realistic valuation but worked very very hard to achieve the best rent. He was polite, cheerful and kept me well informed of progress. He explained everything clearly and fully. Would be confident in recommending Wards and Mr... Read Full Review
Services : Letting( As a Owner )Date: 16th Aug 2013
Mr Batchelor was professional at all times. He gave a realistic valuation but worked very very hard to achieve the best rent. He was polite, cheerful and kept me well informed of progress. He explained everything clearly and fully. Would be confident in recommending Wards and Mr Batchelor.
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When i decided to put my ...
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5 Star Review
By : 'Paul' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DA5
8 Aug 2013
People found this helpful3
When i decided to put my property up for sale i had a couple of quotes before choosing Ward & Partners. Mark Boyle had come to the property and showed me how they would advertise and promote my property. It looked impressive and the price they thought we could achieve was above my expectations. ... Read Full Review
When i decided to put my property up for sale i had a couple of quotes before choosing Ward & Partners. Mark Boyle had come to the property and showed me how they would advertise and promote my property. It looked impressive and the price they thought we could achieve was above my expectations. I had an open day on a Saturday and by Monday my property was sold for more than i expected. It was a fantastic result and i couldn't believe how well the last 48 hours had gone. I bought another property using Wards within a few days and i would have absolutely no hesitation in recommending them to anyone. I know people say it can be the most stressful thing to do in life, is move, but they certainly made things a lot easier than i thought. From the time i put my property up for sale and to the time i'll move into my new one, it'll be 13 weeks, that to me, is fantastic. Thanks to all the team in the Dartford, great job.
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Dear Paul, thank you for taking the time to comment on the service you have received from Mark and his team at our Dartford office. They will be delighted to hear you were so pleased with their...
Tarkan Enver was great ...
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5 Star Review
Tarkan
Courteney
By : 'Carol' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : DA16
6 Aug 2013
People found this helpful2
Tarkan Enver was great because he had the difficult task of vetting about 15 potential buyers for the property we wanted and we were so thrilled when he told us that our offer had been accepted. Courtney Hunt has been a great delight to deal with throughout the process as she is cool,... Read Full Review
Tarkan Enver was great because he had the difficult task of vetting about 15 potential buyers for the property we wanted and we were so thrilled when he told us that our offer had been accepted. Courtney Hunt has been a great delight to deal with throughout the process as she is cool, professional, proactive and resourceful at all times. Their colleagues Ann and Debbie have been a tremendous support. All staff throughout our dealings have always been polite and cheerful and the office is a very welcoming place to visit. We are very pleased to have had the opportunity to meet the Ward & Partners Welling Office staff who have shown us nothing but kind consideration throughout. We thank them all very much indeed.
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Dear Carol, congratulations on your offer being accepted and with such competition. The team a Welling are delighted to have helped you and I am delighted to hear you have received a pleasurable...
Buying a property can be very ...
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4 Star Review
George
By : 'Diane' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : DA2
5 Aug 2013
People found this helpful1
Buying a property can be very daunting but I have to say that with the help of the Dartford team and George as my main point of contact I was put at my ease by their approachable and professional manner. On occasion I had to chase issues but nothing of great significance and on the whole my... Read Full Review
Buying a property can be very daunting but I have to say that with the help of the Dartford team and George as my main point of contact I was put at my ease by their approachable and professional manner. On occasion I had to chase issues but nothing of great significance and on the whole my purchase went through smoothly and I was very happy with the level of service that I received and would recommend them or even use them myself in the future.
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Dear Diane, thank you for taking the time to comment on the service you have received from our Dartford office and George. I am disheartened to hear you had to chase some issues and whilst you felt...
We were highly impressed with ...
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5 Star Review
Jeff
Sukh
By : 'Caz' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : DA11
30 Jul 2013
People found this helpful3
We were highly impressed with Jeffs helpfulness from the first phone call we made to the Dartford office for a viewing through to the handing over of our rented flats keys.
Jeff and all the staff at the Dartford branch were very approachable, informative and helpful. Unfortunately a freaky... Read Full Review
Services : Letting( As a Tenant )Date: 29th Jul 2013
We were highly impressed with Jeffs helpfulness from the first phone call we made to the Dartford office for a viewing through to the handing over of our rented flats keys.
Jeff and all the staff at the Dartford branch were very approachable, informative and helpful. Unfortunately a freaky unforeseen maintenance problem halted our sign over day and although it was out of their control both Jeff and Sukh jumped in full steam, supervised the repair with the landlords help and kept us updated with the progress. They defiantly went above and beyond to make sure we could move in the very next day.
We will be using there great service and advice next time we move flats for sure.
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On the whole an very good ...
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5 Star Review
George
By : 'George' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DA2
8 Jul 2013
People found this helpful2
On the whole an very good service. My sale was handled well, and any issues were dealt with in an attentive and professional manner. On occasion there were instances of some lack of internal communication but these isolated instances were swiftly rectified.
In particular I would like to mention... Read Full Review
On the whole an very good service. My sale was handled well, and any issues were dealt with in an attentive and professional manner. On occasion there were instances of some lack of internal communication but these isolated instances were swiftly rectified.
In particular I would like to mention my main contact in the sale of my property. His keen approach and enthusiasm were very evident, his manner was always courteous and very professional.
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The staff at Ward and ...
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5 Star Review
Sukh
Estelle
By : 'Hayley' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : DA2
20 Jun 2013
People found this helpful1
The staff at Ward and Partners Dartford Lettings are lovely. From the first time I called them to view a property to the day I moved in they were VERY helpful.
Sukh especially went above and beyond is job role as he liased between all parties, cleaners, landlord in order for the moving process to... Read Full Review
Services : Letting( As a Tenant )Date: 20th Jun 2013
The staff at Ward and Partners Dartford Lettings are lovely. From the first time I called them to view a property to the day I moved in they were VERY helpful. Sukh especially went above and beyond is job role as he liased between all parties, cleaners, landlord in order for the moving process to go smoothly. I would happily use Ward and Partners again and will be recommending them to all my friends and family.
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I recently had my property ...
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5 Star Review
Mark
By : 'Lionel' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DA1
19 Apr 2013
People found this helpful2
I recently had my property for sale throught the Wards & Partners Branch Office in Dartford Market Street. From the very first meeting I had with the Senior Branch Manager Mark Boyle I've experience nothing but total quality both in the advice given and the service provided. The support given... Read Full Review
Services : Sales( As a Vendor )Date: 18th Apr 2013
I recently had my property for sale throught the Wards & Partners Branch Office in Dartford Market Street. From the very first meeting I had with the Senior Branch Manager Mark Boyle I've experience nothing but total quality both in the advice given and the service provided. The support given around the open day which the branch arranged was also excellant and very professionally carried out. As a company Wards & Partners have shown a level of service that I wasn't expecting and i would have no hesitation in recommending them.
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Where to start... Ever since ...
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1 Star Review
Estelle
Sukh
By : 'MKTDEV' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : DA1
1 Mar 2013
People found this helpful1
Where to start... Ever since putting our first offer (rent) in, we had nothing but problems with the above named members of staff and the landlady of this property. First of all, the agent advertised a price for the property that we were happy paying, but when it came down to us making an offer (we ... Read Full Review
What agent could do to change your mind?
Given the choice, we would not rent/buy through this agent again. Once customer lost for good, due to the issues mentioned above.
Services : Letting( As a Tenant )Date: 1st Mar 2013
Where to start... Ever since putting our first offer (rent) in, we had nothing but problems with the above named members of staff and the landlady of this property. First of all, the agent advertised a price for the property that we were happy paying, but when it came down to us making an offer (we offered the advertised price) we were told that the landlady expects more. We were due to meet her in person the following day and discussed the matter of price with her personally. She told us what she would be happy with, but when we made that offer the next day, the agent never came back to us. I had to chase for days to get an answer, then finally, we were told that she declined. When I mentioned that we offered exactly what she personally told us she would expect, we were told by the agency that they can't take our word for it. That trouble over with, we agreed to her demands because we really liked the property, sent all the necessary paperwork for referencing to the agent IMMEDIATELY, but once again, no one contacted us for a couple of weeks, we had to chase time and again. Emails were unanswered, phone calls never returned. We finally got around to sign our tenancy agreement a week ago (approx. 5 weeks since the whole malarky started), but to this day haven't received a copy of the agreement, although we have asked for it 3 times already. We also only received one set of keys (for 2 people who work totally different hours), and again, still waiting for a second set. During the inventory we noticed that the carpets in the flat have black marks and stains all around the edges, although apparently professionally cleaned. Photos were taken by Sukh Uppal but never emailed to us, and the requested invoice of the carpet cleaning company is also still outstanding. So is the invoice for the window cleaners because they too are dirty, and not professionally cleaned as stated on the inventory. What do we have to say about Estelle Sumner..well, she is unpolite (bordering rude), incompetent and has rushed us through reading our contract because "I've got someone else coming in and we close at 5. It's a standard contract.". When we had questions on some points of the contract she had no answers and even admitted that she has no idea. On the phone she regularly hangs up before you can even get a word in. All in all, a person who shouldn't work in a customer facing role if she doens't want to/is not able to deal with clients. Sukh, well he never replies to any emails sent to him and has never returned any of our calls. He promised yesterday morning to send through all the paperwork and deal with our keys, but still no word from him. When I called the office today I was told he wasn't availble. Sukh and Estelle together - one doesn't know what the other does, they don't pass on information to each other (for example, Sukh didn't know that we already signed our contract), and are as useless as the other. What's left to say, well we are literally terrified of what's going to happen in the future when we need help, seeing as these agents don't seem to care at all and offer no assistance. We are appalled about the service we have received so far, customer care being non-existent. I really hope the manager of this branch will read this and have a word with his staff, because at the end of the day, the customer should be kind, but at this branch you are left feeling like Aschenputtel.
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Tarkan and his staff did all ...
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5 Star Review
Tarkan
By : 'GDT' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DA15
31 Jan 2013
People found this helpful3
Tarkan and his staff did all they could to help move a "difficult" property. All of the team were friendly and hardworking. The sale was regularly reviewed and pricing/stragegy changed to help secure the... Read Full Review
Services : Sales( As a Vendor )Date: 31st Jan 2013
Tarkan and his staff did all they could to help move a "difficult" property. All of the team were friendly and hardworking. The sale was regularly reviewed and pricing/stragegy changed to help secure the sale.
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I sold a property through the ...
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5 Star Review
Tarkan
By : 'Bridget' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : DA16
1 Dec 2012
People found this helpful1
I sold a property through the above names estate agents, and from the first time i met up with them they explained fully as to what to expect. As this my first time with selling a house as was left to me by a relative i didnt have a clue, but my mind was put at rest. I was kept informed of all... Read Full Review
I sold a property through the above names estate agents, and from the first time i met up with them they explained fully as to what to expect. As this my first time with selling a house as was left to me by a relative i didnt have a clue, but my mind was put at rest. I was kept informed of all viewings that took place and feed back from prospective buyers. I could also check online as to the progress of things. Tarkan was extremely helpful in all aspects of things and always friendly as was the rest of the staff. I would like to take the opportunity to say a big thankyou to Tarkan and his staff for helping me through what was a quite stressful and upsetting time of the death of my aunt, and taking all the pressure off me in the sale of the house, if i ever need to sell or buy again i would definatley use Wards again.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.