Shockingly poor. Unprofessional business hiding behind a big brand. They can’t even follow their own complaints... Read Full Review

Jo Speight,Matthew Baldwin,Georgia Elsworth and all the staff were brilliant at the Ilkley branch,when me and my partner needed somewhere to live.Pardon the pun,but Matthew definitely goes the extra mile!!... Read Full Review

Very good letting agent,excellent service from viewing to signing contract.specially Matt and Georgia very helpful and cooperative thank a... Read Full Review

Joe Speight in my view is obnoxious, arrogant,rude and patronising. Her staff put the phone down when ur still speaking, don't return calls,dont do what they say they will and whisper infront of you. Matthew ushered us to the door to get rid of us. They are all for the landlord and not the... Read Full Review

All the staff at Ilkley are very polite and courteous.Matthew who shows you round the properties is very thorough.The face to face staff in the office are great too,whether its on the phone or meeting in... Read Full Review

Don't use them.They let out dirty run down properties and try to charge you for it at the end of your tenancy.Trying to get your deposit back is a nightmare.I would not give them even 1... Read Full Review

One star is a compliment. Incompetent. Blase. Procedures and the understanding of them would help them greatly. They enjoying wasting peoples time and money due to their incompetence. They are rude and lie. An experience never to be repeated. Dont bother with... Read Full Review

terrible agents. did not respond to many of our issues with the house during our tenancy and then took money from us fraudlently. They asked us to pay for repainting as we had made some holes for hanging pictures which we did.. then i checked a few weeks later with the new tenants and they hadn't... Read Full Review

As a tenant I was treated with open complacency and snobbery. The only aspect of being a customer I experienced was handing over money including for invented fees. Only interested in representing landlords because they clearly don't have to compete for the unless supply of would be tenants. Dodgy... Read Full Review

Clause 2.41 of the tenancy agreement entitled "The Tenant Hereby agrees with Landlord" used by L&S appears to conflict with the instruction in the Deposit Protection Scheme whereby tenants should not be charged by the landlord or their representative for normal wear and tear. 2.41... Read Full Review

We recently used the services of Linley Simpson as we were looking for a property locally. From start to finish process was simply seemless, extremely professional, communication was prompt and accurate and to complement this was their friendly, approachable manner. A family home is of great... Read Full Review

Dan showed Tom and I around the property and was extremely helpful in providing the advice that we needed as we were renting for the first time. Dan was also very helpful in liaising with the landlord and tenant whilst we were trying to agree terms and a move in date with them... Read Full Review

Excellent customer service. Polite, approachable, quick to respond to queries. Could of had a bit more info as to the services at the... Read Full Review

From the initial viewing to the closing of the deal Daniel was a great help and could not have done more. He helped us come to an agreement which suited both us, the tenants and the landlord. He worked very quickly in order to help us come to this agreement asap which therefore enable us to move in ... Read Full Review

Linley and Simpson in Ilkley have manage my property for 2 years. We have had challenging tenants who have tested the patience of the Ilkley team and had to manage my expectations too. They have always done this in a fair and professional way without loosing the human touch and empathy. The speed... Read Full Review

Brilliant service from Daniel and Vicky. Very informative and calm process dealing with Linley and Simpson in Ilkley. We would definitely deal with them... Read Full Review

I found Daniel to be very professional in his job. He was extremely efficient at responding to my queries. Very polite and conscientious member of your... Read Full Review

From the outset we found the staff to be polite, conscientious and knowledgeable regarding the property and their role. Communication was excellent throughout and we were made to feel comfortable when visiting their branch. All queries were answered quickly and we found the staff to be highly... Read Full Review

When I was looking to rent a property in Ilkley I went round most of the estate agents. Linley & Simpson were the only ones to offer real help and encouragement with both my budget requirements and the fact I had a pet. Other estate agents were a bit dismissive once they realised I had a pet... Read Full Review

I was extremely impressed by Daniel Bonds professionalism and knowledge. My dealings with Linley and Simpson were second to none and I can positively recommend them to anyone who requires excellent service. The administration by Vicky Atkinson was very good. Thank you Ian... Read Full Review