I live in a property managed by Andrews - they do not deliver on their promise - in actual fact they have stopped all effort to maintain security and even rubbish collection because they say some tenants have not paid their maintenance fee? How does that work? Most of us are paying a lot of money... Read Full Review

Andrews have left me and my housemates without access to a functioning toilet for over 24 hours 3 times in the course of my tenanacy, once in 2019 (3 days), once in 2020 (3+ days), and once again in 2022 (1+ days) - each time under a different property manager showing this is not because of one bad ... Read Full Review

Excellent customer service, nothing was too much troubled, very informative, highly recommend, will definitely be using Andrews in the... Read Full Review

Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further communication. We tried calling again,... Read Full Review

I've had nothing but problems with Andrews from the beginning, I had issues with mould and damp in my flat, once Andrews got the money they were not interested in helping me in fact a lot of people I spoke to feel like they've been "screwed over" by Andrews... However,... Read Full Review

Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to be told loads of different stories... Whilst... Read Full Review

Took advantage of my grandmother (landlady). Property was left in an absolute state when the tenants left including food left everywhere attracting vermin, mould accumulating in the brand new fridge and broken drawers and scuffed floors and walls which were newly painted. Andrews said there was... Read Full Review

Diego from Andrews was really good whilst we were looking to rent urgently. Always keeping us updated and pushing the landlord for a... Read Full Review

Absolutely Awful I cannot state just how dissatisfied by Andrews services I have been. As per most of the reviews, in the initial period where they were taking your money they were very helpful, but beyond that it has been shocking. Charging at every opportunity even just to extend the tenancy.... Read Full Review

Absolutely awful. 0 communication unless it involved money owed to them. Had to sort most of our own problems out, after emailing each time for 1-3 weeks with no response, they didnt act as our landlords. the only thing they did was take money from us each month and check the property every 3... Read Full Review

We have used this estate agents two years in a row to source 3 and 4 bed properties. Unfortunately we left it very late to find a property on both occasions and the staff in this office we're fantastic. Very friendly staff who make the whole process so simple and explain everything exceptionally... Read Full Review

Absoluely Terrible customer service. Management company working on behalf of Andrews let themselves in the flat WITHOUT PERMISSION. When I rang to let Andrews know that this had happened, all was said... Read Full Review

Staff were helpful, friendly and generally seemed to have good and helpful answers to my queries and questions. Process so far has been a smooth journey without hiccups, and on my experience would recommend Andrews to other landlords/landladys who want to use an agent to run their... Read Full Review

I am a landlady with seven flats which I let them out during last 4 years. I deal with many agents for this but it was my first experience to meet a professional, friendly, very polite and kind lady in Gloucester Road Andrew's branch, I found Georgina a Conscientious , she stayed over her duty... Read Full Review

We have used Andrews for over 10 years and in the main have been very satisfied. There were occasions when they didn't seem to know that there were issues with rent payment but these were few and far between. Our main complaint were the fees - overall they seem a bit high. However, the inspection... Read Full Review

Andrews answer the phone immediately with a real person almost every time - Excellent. They dealt with my re-let very efficiently at a reasonable price and kept me informed and re-negotiated the rent pretty successfully. They employ fully English speaking staff so there are no language barriers to ... Read Full Review

Georgie is one of the few estate agents that delivers outstanding service. She is very knowledgeable on her subject a very engaging and pleasant personality. The entire rental process has gone very smoothly and everything has been delivered within the expected time schedule. All phone calls to the... Read Full Review

We have had a house let by Andrews since this summer. The staff have, on the whole, been very professional and have been very clear with what we need to do. Since the tenants have moved in we have had no issues and seem as though they have settled in well. We did have a couple of blips where... Read Full Review

Up until a moment ago when an email arrived in my inbox from Andrews inviting some customer feedback on this website, I was going to remain a disgruntled but quiet customer. However, as I have a spare ten minutes I'll take this opportunity to leave a negative review. It is true that people only... Read Full Review

Georgie interviewed several prospective tenants before recommending my present tenants to me. She understood my concerns about a prospective tenant whom I rejected as unsuitable for my property. My present tenants have only been in the flat for a week but my overall impression of them already has... Read Full Review