Felt scammed and like I was sent on a wild goose chase. My reference failed because they don't do a thorough enough check all was needed was a call to ask what happened.(I changed contract in November/December but where was an option where I could actually give details?) Wouldn't tell us the issue, constantly lied/sugar coated it. Got told to call all these places to find out it wasn't to do with them, It was the estate agents. Luckily HomeLet actually give us the information. Now they won't even hold a meeting with me and my partner to rectify this and wouldn't give us our holding fee money back although it's not our fault. Would not recommend.