Unfortunately, this has now been the third time we’ve had the same staff member conduct a viewing, and the experience has consistently been disappointing. She has arrived late on each occasion, did not show us around the property, and was unable to answer even the most basic questions about the... Read Full Review

My experience with this company has been profoundly disappointing. From the outset, I was subjected to misleading claims and hollow assurances designed to pressure me into signing a contract under pretences. Promises made by the team—many of which formed the basis of my decision to engage their... Read Full Review

Great service from India and Liz at the Ashby branch. Thank you your help throughout my recent purchase.... Read Full Review

I have recently sold my property using Royston and Lund and the service was five star. The Sales Negotiator managing the marketing of my house was Zack Smith. Nothing is too much trouble for Zack: he is conscientious, professional and a skilled negotiator. His attention to detail, communication and ... Read Full Review

Booked a house viewing, turned up to find no one there. Rang Royston and Lund to find out what was going on, the house had already been sold without them letting me know. A complete waste of time and customer service absolutely disgusting, nothing but lies. AVOID at all... Read Full Review

Disgusting customer service! Rang on two occasions as a prospective buyer to arrange viewing of a property and both members of staff I spoke to were rude and... Read Full Review

Rented a property for a couple of years before we bought our first house. Checkin report was okay, however, when issues were reported it would take months to get completed, and Monica/Gaynor were quite unprofessional. Check out experience very poor, as Gaynor failed to compare the check out and... Read Full Review

What customer service? This lettings agent should be shut down or at least have a complete staff attitude change/staff shake up. The so called agents at the lettings service are extremely rude and obnoxious, and expect customers to rectify their mistakes, which they make a lot of. Would never... Read Full Review

Had a number of poor experiences over the two-and-a-half years renting with R&L. Some highlights would be: - Reporting that the front door wouldn't lock when I needed to leave immediately. I was given details for a repairman by Gaynor and told to call back if he was not available... Read Full Review

R&L did an excellent job for us. Fully efficient and courteous operatives, who provided a realistic price guide, did a very good video tour and brochure, and kept us informed at all stages. In particular Sam Simkins was very professional in negotiating a fair selling price for us, and then... Read Full Review

Terrible Experience My first rental property which i explained. Initially all good on viewing however as soon as the holding deposit was taken and upon confirming my application was accepted things went down hill. On asking a number of questions as you would on renting a new property i found ... Read Full Review

I have never experienced so much stress and uncertainty in my life until I applied for a rental property through this agency. Their website explicitly states in their policy that they take a holding deposit during the referencing process, but when I called up to question this I was told there was... Read Full Review

Terrible agent to buy a property from - no respect for the buyer - only interested in getting the highest price possible for each house. Countless properties on the market, subsequently reduced as they are over priced to start with. Save yourself the hassle and look at the other countless agents in ... Read Full Review

Terrible experience ... very unprofessional staff ...my review is based on my experience with the West bridgford branch .. Unfortunately this is my worst experience ever with an estate agency . Eliot, the agent dealing with the purchase is an amateur and unprofessional ... at the beginning he... Read Full Review

The team at Royston and Lund have looked after my property in West Bridgford for as long as I can remember. Their courtesy, punctuality, sound business sense and proactive advice has kept it occupied almost 100%, and with good quality tenants. They have been extremely helpful warning of upcoming... Read Full Review

Paul and the team at R& Lettings were always polite, friendly and professional to deal with and most issues were dealt with quickly. We enjoyed living in our... Read Full Review

Having used a number of eatate agents over recent years for both buying and renting property, I am pleased to have dealt with Royston and Lund with a recent tenancy. All communications have been pleasant and responsive and any issues discovered with the property were promptly resolved. (I expect we ... Read Full Review

I first met the team at Royston and Lund Lettings when I rented a property with them in 2013. In the four years I was with them I found their service to be responsive, efficient and professional. In all my dealings with the team I always found them to be courteous and helpful, willing to assist in... Read Full Review

Disappointed with the service from Royston & Lund, as tenants we felt like the lettings agency did not care or respect our opinion. The previous inventory was not aknowledge and they tried to barge us a substantial amount which was not warranted. Not only did we not feel valued as tenants but... Read Full Review

The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the process has been so easy,... Read Full Review