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Leicester, LE3
2.6/5, 18 Reviews
29% Recommended
33% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
38% letting fee satisfaction
"Avoid this agent at all cost! ..."
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1 Star Review
Steve
Marianne
By : 'H'
Services :
Would you recommend ? : No
Postcode : LE11
19 Feb 2013
People found this helpful1
Avoid this agent at all cost! They were agents for our rental property and their service is appalling. They missed 2 gas certificates, which have to legally be done every year. They were unable to work out simple calculations when our tenant fell behind on his rent and in the end I sent them the details of what he owed. When the tenant moved out they didn't take meter readings, didn't check the inventory, didn't check the keys returned and recommend he get his full deposit back even though he had pre-payment meters fitted which would cost us at least £100 to remove! Then they also applied to have our energy supplier changed, without our permission, 2 weeks before the tenant moved out and we were selling the property. None of these errors seemed to concern anyone working there, not even a Director. Very poor.
What agent could do to change your mind?
Acted professionally, done what they were paid for and sorted my complaint quickly.
Was this helpful?:
By : MartinCoLoughborough
14 Feb 2014We are sorry to hear about your experience with Martin & Co. Whilst the Leicester team were looking after the LE11 area at the time. The LE11 is now independently owned by a new Franchisee.
By : Steven Buttery MARLA
25 Mar 2014Martin & Co Leicester does not normally respond to comments on internet forums. We have a formal written complaints process, and anyone remaining dissatisfied once this is exhausted may take their complaint to the Property Ombudsman (www.tpos.co.uk) who will independently investigate it and offer an opinion which is binding upon us. We believe that where genuine complaints are concerned this is far more professional and productive for both parties. However in light of the unauthorised comments made by Martin & Co Loughborough (which is an entirely separate business not connected to Martin & Co Leicester) I feel I have no alternative but to comment on this occasion. Despite the claim made in the closing sentence of this former client's feedback, her complaint was taken very seriously. It was investigated thoroughly at Director level and a detailed written reply covering every aspect of the complaint was provided. We found that a small number of honest mistakes were made, for which we apologised unreservedly. The problems caused by these mistakes were resolved and the landlord suffered no cost, financial loss or other negative consequence as a result of them. We disagreed with other aspects of this landlord's complaint. In some cases the landlord expected things which were beyond the scope of our service, and in some cases we believed the claims made were factually incorrect. We closed our reply to the landlord by stating that, should she disagree with our findings she was at liberty to ask the Property Ombudsman to review the complaint independently and impartially and reminded her that if she did so we would be bound by his findings. We are committed to resolving disputes and if a complaint cannot be resolved at Director level we genuinely welcome the opportunity for The Property Ombudsman to review it independently. We are disappointed that in this case our former client chose not to do this and simply slated us on a public forum.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33.00% | 67% | £110,000 | £170,000 |
| Lettings | 100% | 38% | £575 | £695 |
Address
Martin & Co
162 Narborough Road, Leicester, Leicestershire
LE3 0BW
01509 551000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Completed ...
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5 Star Review
By : 'Nelia'
Services : Letting( As a Tenant )
Would you recommend ? : No
9 Apr 2025
People found this helpful
I would highly recommend Martin&CO to anyone looking a realtor. I can’t thank enough Afzaal Hussain, his outstanding, dedication and diligence in solving my situation. Afzaal Hussain took care of all the paperwork and made us feel comfortable and wellinformed throughout the entire process. They... Read Full Review
Comments (0)Was this helpful?:
Avoid renting with ...
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1 Star Review
By : 'Francisco'
Services : Letting( As a Tenant )
Rent PCM : £4
Would you recommend ? : No
Postcode : LE2
4 Apr 2024
People found this helpful0
Avoid renting with them. Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks... Read Full Review
Comments (0)Was this helpful?:
Awful experience from start ...
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1 Star Review
By : 'Jess'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LE19
26 Jan 2024
People found this helpful0
Awful experience from start to finish. Communication from the office was poor, being told we would receive email updates and never did. We had to keep chasing to find out what was happening. Our viewing got moved on the day of to a later date, 9 days later. Struggled to get a straight answer... Read Full Review
Comments (0)Was this helpful?:
From valuation to completion ...
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5 Star Review
By : 'Kay'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LE3
12 Oct 2022
People found this helpful0
From valuation to completion Afzaal acted with utmost professionalism and courtesy, keeping us informed and updated during the stressful and prolonged process of selling late parents home. Highly... Read Full Review
Comments (0)Was this helpful?:
Superb service in both ...
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5 Star Review
By : 'Let's'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : LE4
30 Mar 2021
People found this helpful0
I bought a flat in Leicester in 2004 and discovered that two neighbouring flats were being let by Martin & Co and was impressed by a number of things which my neighbours reported. So when I came to let my own flat in 2008 I knew that I was wanting to work with Martin & Co. Lettings has... Read Full Review
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They were very helpful and ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE2
9 Dec 2020
People found this helpful0
They were very helpful and kept us well informed. We would happily recommend this company. And Afzaal Hussain ( Affy ) you are a... Read Full Review
Comments (0)Was this helpful?:
So good and excellent job ...
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5 Star Review
By : 'SUKHVINDER'
Services : Sales( As a Buyer )
Sold price : £170000
Would you recommend ? : Yes
Postcode : LE3
6 Dec 2020
People found this helpful0
So good and excellent job done . Update me continued so much helpful staff. Branch manager at Leicester is so kind and helpful person... Read Full Review
Comments (0)Was this helpful?:
Amazing thanks for all your ...
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5 Star Review
By : 'simon'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : LE7
14 Feb 2020
People found this helpful0
Amazing thanks for all your support and help, a breathe of fresh air. They really do care, you pay for a service but having the TLC really does matter and they give... Read Full Review
Comments (0)Was this helpful?:
Fantastic ...
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5 Star Review
By : 'Toni'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : LE7
13 Feb 2020
People found this helpful0
We had a letting agent previously who we had to chase there was communication and we decided to move for these issues, Martin & Co became our choice and they have been fantastic - lots of communication even to the point of identifying how you like to be communicated with , they are ace, the... Read Full Review
Comments (0)Was this helpful?:
Unfriendly and ...
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1 Star Review
By : 'Annie'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LE30
20 May 2019
People found this helpful2
The main issues were; Advising to put the property on the market at £10,000 less than (we achieved OUR asking price in 6 days). With a flat rate, I assume a quick sale is in the estate agents best interest. Failing to communicate with both selling parties (who were separated) via email. Despite... Read Full Review
Comments on Agent Fees
For the lack of service and ill-advised valuation, the service is overpriced.
Comments (0)Was this helpful?:
Matthew from the Coalville ...
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1 Star Review
By : 'Unhappy'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : LE67
4 Jan 2018
People found this helpful0
Matthew from the Coalville branch Leicester It may be your day off today, but I don't know that and you rang me, not me ringing you, if you could not be bothered to accept my 195000 cash offer in a decent manner then don't, but I will tell the vendor which I met today, and we all agreed... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Was this helpful?:
I was recently looking for a ...
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1 Star Review
By : 'Cara'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE1
25 Jul 2017
People found this helpful2
I was recently looking for a flat to buy. I looked at two and was meant to look at at third flat. The fact that this estate agent made me decide to not bother buying should be self explanatory. The first girl I dealt with named Emily was nice and friendly to be fair and did try to help me to start... Read Full Review
Comments on Agent Fees
Not sure.
Comments (0)Was this helpful?:
After being told my full ...
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1 Star Review
By : 'DS'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : LE2
13 Oct 2014
People found this helpful4
After being told my full circumstances they are happy to take your money for referencing and then claim the landlord has turned down a payment of six months rent in advance and a guarantor as I am not working due to ill health. The reason given is not my health but the landlord insurance to protect ... Read Full Review
Comments on Agent Fees
Charged full fees for a service that was not provided due to their own incompetence
Comments (0)Was this helpful?:
Worst real estate agents I ...
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1 Star Review
By : 'Humunculos'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE2
25 Sept 2014
People found this helpful2
Worst real estate agents I have ever dealt with. They are rude, unprofessional and ignore their own legally binding paper work. They should be shut down as they do not do their jobs properly. They messed me around with my rent, refused to give my deposit back 4 months after they had said they would ... Read Full Review
Comments (0)Was this helpful?:
Me and my husband came from ...
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1 Star Review
By : 'Rohab'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LE1
5 Aug 2014
People found this helpful1
Me and my husband came from Birmingham via taxi paying 80 pounds for this viewing .Prakash was not helpful .wasnt flexible with timings of viewings when we called to say we were outside and on his phone he didn't pick up .Rude lady at reception .despite beings there on the time he proposed be WASNT ... Read Full Review
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My friend and I have also had ...
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1 Star Review
By : 'Ro'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE3
11 Jan 2014
People found this helpful0
My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, I was informed that the house was through the post bills for the gas and electric, there was a TV aerial in the master bedroom but one will be put in... Read Full Review
What agent could do to change your mind?
Do not give false promises to customers, speak to customers like human beings, be polite, be helpful
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I am very unhappy with the ...
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1 Star Review
By : 'Thomas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE2
6 Sept 2013
People found this helpful2
I am very unhappy with the service I've received from Martin and Co and from their agent Prakash in particular. When viewing the property we were told that the rent was 675 but it turned out to actually be 775. This was still quite low so we decided to accept. We were then told that the house was... Read Full Review
What agent could do to change your mind?
The agent could have simply laid out every cost and delay to us in written form at the very start of the process and that way we woudl have been prepared for all this.
Comments (1)Was this helpful?:
By : Ro
11 Jan 2014Hi Thomas, My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, i was informed that the house was...
Avoid this agent at all cost! ...
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1 Star Review
By : 'H'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LE11
19 Feb 2013
People found this helpful1
Avoid this agent at all cost! They were agents for our rental property and their service is appalling. They missed 2 gas certificates, which have to legally be done every year. They were unable to work out simple calculations when our tenant fell behind on his rent and in the end I sent them the... Read Full Review
What agent could do to change your mind?
Acted professionally, done what they were paid for and sorted my complaint quickly.
Comments (2)Was this helpful?:
By : MartinCoLoughborough
14 Feb 2014We are sorry to hear about your experience with Martin & Co. Whilst the Leicester team were looking after the LE11 area at the time. The LE11 is now independently owned by a new...
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