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Leicester, LE3
2.6/5, 18 Reviews
29% Recommended
33% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
38% letting fee satisfaction
Latest Reviews
Let\'s pray today!
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33.00% | 67% | £110,000 | £170,000 |
| Lettings | 100% | 38% | £575 | £695 |
Address
Martin & Co
162 Narborough Road, Leicester, Leicestershire
LE3 0BW
01509 551000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
By : 'Nelia'
Services : Letting( As a Tenant )
Would you recommend ? : No
9 Apr 2025
People found this helpful
I would highly recommend Martin&CO to anyone looking a realtor. I can’t thank enough Afzaal Hussain, his outstanding, dedication and diligence in solving my situation. Afzaal Hussain took care of all the paperwork and made us feel comfortable and wellinformed throughout the entire process. They... Read Full Review
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Nelia Oliveira said about Martin & Co
Services : Letting( As a Tenant )Date: 8th Apr 2025
I would highly recommend Martin&CO to anyone looking a realtor. I can’t thank enough Afzaal Hussain, his outstanding, dedication and diligence in solving my situation. Afzaal Hussain took care of all the paperwork and made us feel comfortable and wellinformed throughout the entire process. They genuinely care about their clients.
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1 Star Review
By : 'Francisco'
Services : Letting( As a Tenant )
Rent PCM : £4
Would you recommend ? : No
Postcode : LE2
4 Apr 2024
People found this helpful0
Avoid renting with them. Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks... Read Full Review
Comments (0)Avoid renting with them.
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Francisco said about Martin & Co
Services : Letting( As a Tenant )Date: 4th Apr 2024
Avoid renting with them.
Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks after that the boiler broke down. I told them there is no hot water in the apartment but after a week they have done nothing and I am still with no hot water. When I meal them they reply with excuses saying they are tracking down the contractors to get an estimate or that they have contacted the landlord but got an out of office reply.
Avoid Martin & Co at all cost, they don't care about you they just care about not upsetting the landlord.
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Awful experience from start ...
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1 Star Review
By : 'Jess'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LE19
26 Jan 2024
People found this helpful0
Awful experience from start to finish. Communication from the office was poor, being told we would receive email updates and never did. We had to keep chasing to find out what was happening. Our viewing got moved on the day of to a later date, 9 days later. Struggled to get a straight answer... Read Full Review
Comments (0)Awful experience from start to finish. Communication from the office was poor, being told we would receive email updates and never did. We had to keep chasing to find out what was happening.
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Jess Turner said about Martin & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 26th Jan 2024
Awful experience from start to finish. Communication from the office was poor, being told we would receive email updates and never did. We had to keep chasing to find out what was happening.
Our viewing got moved on the day of to a later date, 9 days later.
Struggled to get a straight answer when we called.
When we arrived, we were viewing a completely different flat to what pictures were advertised!!!!!!!
We asked the agent and he was fully aware of this, but didn’t apologise or explain.
Nobody bothered to tell us or update us before we travelled to view the properly.
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From valuation to completion ...
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5 Star Review
By : 'Kay'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LE3
12 Oct 2022
People found this helpful0
From valuation to completion Afzaal acted with utmost professionalism and courtesy, keeping us informed and updated during the stressful and prolonged process of selling late parents home. Highly... Read Full Review
Comments (0)From valuation to completion Afzaal acted with utmost professionalism and courtesy, keeping us informed and updated during the stressful and prolonged process of selling late parents home.
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Kay Halliday said about Martin & Co
Services : Sales( As a Vendor )Date: 12th Oct 2022
From valuation to completion Afzaal acted with utmost professionalism and courtesy, keeping us informed and updated during the stressful and prolonged process of selling late parents home.
Highly recommended
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Superb service in both ...
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5 Star Review
By : 'Let's'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : LE4
30 Mar 2021
People found this helpful0
I bought a flat in Leicester in 2004 and discovered that two neighbouring flats were being let by Martin & Co and was impressed by a number of things which my neighbours reported. So when I came to let my own flat in 2008 I knew that I was wanting to work with Martin & Co. Lettings has... Read Full Review
Comments (0)I bought a flat in Leicester in 2004 and discovered that two neighbouring flats were being let by Martin & Co and was impressed by a number of things which my neighbours reported. So when I came to let my own flat in 2008 I knew that I was wanting to work with Martin & Co.
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Let\'s pray today! said about Martin & Co
Services : Sales( As a Vendor )Date: 29th Mar 2021
I bought a flat in Leicester in 2004 and discovered that two neighbouring flats were being let by Martin & Co and was impressed by a number of things which my neighbours reported. So when I came to let my own flat in 2008 I knew that I was wanting to work with Martin & Co.
Lettings has been very good, keeping the flat consistently occupied during that time with good communication both proactively and reactively. The sale has been a long time in coming but again, the staff were helpful, kept me fully informed continued to push things along when they were slow. Maybe I shouldn't say this, but given the amount of work they did for me their fee seems rather low!
I'm currently renting out another property, again using Martin & Co in a different part of the country. Strongly recommend them for both lettings and sales, very pleased to have worked with them over this time, whilst delighted with the sale, slightly sad that the 13 year relationship has now come to an end! Thank you, Martin & Co, much appreciate all your help.
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They were very helpful and ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE2
9 Dec 2020
People found this helpful0
They were very helpful and kept us well informed. We would happily recommend this company. And Afzaal Hussain ( Affy ) you are a... Read Full Review
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Andrew Wilson said about Martin & Co
Services : Letting( As a Tenant )Date: 9th Dec 2020
They were very helpful and kept us well informed. We would happily recommend this company. And Afzaal Hussain ( Affy ) you are a star.
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5 Star Review
By : 'SUKHVINDER'
Services : Sales( As a Buyer )
Sold price : £170000
Would you recommend ? : Yes
Postcode : LE3
6 Dec 2020
People found this helpful0
So good and excellent job done . Update me continued so much helpful staff. Branch manager at Leicester is so kind and helpful person... Read Full Review
Comments (0)So good and excellent job done . Update me continued so much helpful staff.
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SUKHVINDER SINGH said about Martin & Co
Services : Sales( As a Buyer )Date: 6th Dec 2020
So good and excellent job done . Update me continued so much helpful staff.
Branch manager at Leicester is so kind and helpful person .
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Amazing thanks for all your ...
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5 Star Review
By : 'simon'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : LE7
14 Feb 2020
People found this helpful0
Amazing thanks for all your support and help, a breathe of fresh air. They really do care, you pay for a service but having the TLC really does matter and they give... Read Full Review
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simon said about Martin & Co
Services : Letting( As a Owner )Date: 14th Feb 2020
Amazing thanks for all your support and help, a breathe of fresh air. They really do care, you pay for a service but having the TLC really does matter and they give this.
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5 Star Review
By : 'Toni'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : LE7
13 Feb 2020
People found this helpful0
We had a letting agent previously who we had to chase there was communication and we decided to move for these issues, Martin & Co became our choice and they have been fantastic - lots of communication even to the point of identifying how you like to be communicated with , they are ace, the... Read Full Review
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Toni Oldfield said about Martin & Co
Services : Letting( As a Owner )Date: 13th Feb 2020
We had a letting agent previously who we had to chase there was communication and we decided to move for these issues, Martin & Co became our choice and they have been fantastic - lots of communication even to the point of identifying how you like to be communicated with , they are ace, the staff are lovely and really helpful - you cannot go wrong with having them as your letting agent.
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Unfriendly and ...
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1 Star Review
By : 'Annie'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LE30
20 May 2019
People found this helpful2
The main issues were; Advising to put the property on the market at £10,000 less than (we achieved OUR asking price in 6 days). With a flat rate, I assume a quick sale is in the estate agents best interest. Failing to communicate with both selling parties (who were separated) via email. Despite... Read Full Review
Comments on Agent Fees
For the lack of service and ill-advised valuation, the service is overpriced.
Comments (0)The main issues were;
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Annie said about Martin & Co
Services : Sales( As a Vendor )Date: 19th May 2019
The main issues were;
Advising to put the property on the market at £10,000 less than (we achieved OUR asking price in 6 days). With a flat rate, I assume a quick sale is in the estate agents best interest.
Failing to communicate with both selling parties (who were separated) via email. Despite being reminded on numerous occasions.
Contacting (only one of us) via telephone to tell us we have failed to complete documents (these documents had not actually been posted yet by the solicitors).
Despite paying out £1200 for the services being spoken to unprofessionally.
Overall disappointed in their service, with a lack of customer care, when it came to the sellers, poor communication and poor valuation advice I would NOT recommend this estate agent.
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Matthew from the Coalville ...
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1 Star Review
By : 'Unhappy'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : LE67
4 Jan 2018
People found this helpful0
Matthew from the Coalville branch Leicester It may be your day off today, but I don't know that and you rang me, not me ringing you, if you could not be bothered to accept my 195000 cash offer in a decent manner then don't, but I will tell the vendor which I met today, and we all agreed... Read Full Review
Comments on Agent Fees
N/A
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Unhappy customer said about Martin & Co
Services : Sales( As a Buyer )Date: 4th Jan 2018
Matthew from the Coalville branch Leicester It may be your day off today, but I don't know that and you rang me, not me ringing you, if you could not be bothered to accept my 195000 cash offer in a decent manner then don't, but I will tell the vendor which I met today, and we all agreed the deal, was only finalising the deal officially, I will be having a word with your boss Lindsey tomorrow let's hope she gives a toss about Martin and Co because Matthew doesn't
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I was recently looking for a ...
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1 Star Review
By : 'Cara'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE1
25 Jul 2017
People found this helpful2
I was recently looking for a flat to buy. I looked at two and was meant to look at at third flat. The fact that this estate agent made me decide to not bother buying should be self explanatory. The first girl I dealt with named Emily was nice and friendly to be fair and did try to help me to start... Read Full Review
Comments on Agent Fees
Not sure.
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Cara said about Martin & Co
Services : Sales( Prospective Vendor/Buyer )Date: 24th Jul 2017
I was recently looking for a flat to buy. I looked at two and was meant to look at at third flat. The fact that this estate agent made me decide to not bother buying should be self explanatory. The first girl I dealt with named Emily was nice and friendly to be fair and did try to help me to start with. But this is the only positive about my review. We were supposed to be viewing a flat I really liked (and the only one actually nice in Leicester ). 3 times I got messed around and when I rebooked to see the flat the fourth time I didn't even put it in my diary as I figured it would be cancelled anyway. But my problems were with the rudeness of the second estate agent I dealt with plus the fact that she was unhelpful and did not care about me as a potential buyer. Probably because at that point they had none of my money! She just talked to me like I was stupid which in turn made me angry and snappy back to her. I am now looking to rent a flat as that experience has put me off buying. Absolute shame. Don't use. Go to purple bricks they are much better and the estate agents are really friendly .
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After being told my full ...
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1 Star Review
By : 'DS'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : LE2
13 Oct 2014
People found this helpful4
After being told my full circumstances they are happy to take your money for referencing and then claim the landlord has turned down a payment of six months rent in advance and a guarantor as I am not working due to ill health. The reason given is not my health but the landlord insurance to protect ... Read Full Review
Comments on Agent Fees
Charged full fees for a service that was not provided due to their own incompetence
Comments (0)After being told my full circumstances they are happy to take your money for referencing and then claim the landlord has turned down a payment of six months rent in advance and a guarantor as I am not working due to ill health. The reason given is not my health but the landlord insurance to protect non payment, I offered full payment in advance.
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DS said about Martin & Co
Services : Letting( As a Tenant )Date: 12th Oct 2014
After being told my full circumstances they are happy to take your money for referencing and then claim the landlord has turned down a payment of six months rent in advance and a guarantor as I am not working due to ill health. The reason given is not my health but the landlord insurance to protect non payment, I offered full payment in advance.
Sadly they are a franchise company whose management are very poor and staff training is non existent, abusive, liars and incompetent.
PLEASE AVOID
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Worst real estate agents I ...
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1 Star Review
By : 'Humunculos'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE2
25 Sept 2014
People found this helpful2
Worst real estate agents I have ever dealt with. They are rude, unprofessional and ignore their own legally binding paper work. They should be shut down as they do not do their jobs properly. They messed me around with my rent, refused to give my deposit back 4 months after they had said they would ... Read Full Review
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Humunculos said about Martin & Co
Services : Letting( As a Tenant )Date: 24th Sep 2014
Worst real estate agents I have ever dealt with. They are rude, unprofessional and ignore their own legally binding paper work. They should be shut down as they do not do their jobs properly. They messed me around with my rent, refused to give my deposit back 4 months after they had said they would and when I called after 2pm (they refused to deal with me before this time) they told me it was 2:10 and they would call after 2. Disgusting, unprofessional and there are far better real estate agents to use! Disgusting!
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Me and my husband came from ...
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1 Star Review
By : 'Rohab'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LE1
5 Aug 2014
People found this helpful1
Me and my husband came from Birmingham via taxi paying 80 pounds for this viewing .Prakash was not helpful .wasnt flexible with timings of viewings when we called to say we were outside and on his phone he didn't pick up .Rude lady at reception .despite beings there on the time he proposed be WASNT ... Read Full Review
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Rohab said about Martin & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 4th Aug 2014
Me and my husband came from Birmingham via taxi paying 80 pounds for this viewing .Prakash was not helpful .wasnt flexible with timings of viewings when we called to say we were outside and on his phone he didn't pick up .Rude lady at reception .despite beings there on the time he proposed be WASNT there and the lady on the phone blamed us as we stood outside the building the quod in leicester city centre
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My friend and I have also had ...
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1 Star Review
By : 'Ro'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE3
11 Jan 2014
People found this helpful0
My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, I was informed that the house was through the post bills for the gas and electric, there was a TV aerial in the master bedroom but one will be put in... Read Full Review
What agent could do to change your mind?
Do not give false promises to customers, speak to customers like human beings, be polite, be helpful
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Ro said about Martin & Co
Services : Letting( As a Tenant )Date: 11th Jan 2014
My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, I was informed that the house was through the post bills for the gas and electric, there was a TV aerial in the master bedroom but one will be put in the second bedroom, certain furniture would be removed from the secondary bedroom (as I had my own furniture from a previous house) and a paint touch up on the walls throughout the house. On our moving day we discovered that the house was actually on a key meter for the gas and electric, BOTH bedrooms didn't have TV aerials, all the furniture was still in the secondary bedroom and the walls were patchy and bodged. When questioned about these he responded with complete denial of all knowledge of these promises and i was rudely spoken to and made to feel lost and very unsupported and even slightly threatened. I have had to find my own storage for the furniture, we had to wait three weeks for the TV aerials to be put in, including 2 days off work to meet the work men for the job, and we are now having to live with the pay by meter as this is something the landlord doesn't want to change. We strongly recommend to everyone that they avoid this agency at all costs!!
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I am very unhappy with the ...
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1 Star Review
By : 'Thomas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE2
6 Sept 2013
People found this helpful2
I am very unhappy with the service I've received from Martin and Co and from their agent Prakash in particular. When viewing the property we were told that the rent was 675 but it turned out to actually be 775. This was still quite low so we decided to accept. We were then told that the house was... Read Full Review
What agent could do to change your mind?
The agent could have simply laid out every cost and delay to us in written form at the very start of the process and that way we woudl have been prepared for all this.
Comments (1)Was this helpful?:
Thomas said about Martin & Co
Services : Letting( As a Tenant )Date: 6th Sep 2013
I am very unhappy with the service I've received from Martin and Co and from their agent Prakash in particular. When viewing the property we were told that the rent was 675 but it turned out to actually be 775. This was still quite low so we decided to accept. We were then told that the house was having repairs done but that these would be finished by the 13th of September. A day later this was changed to the 20th of September, a full 16 days after the date we had indicated we would like to move in. We still went ahead and had very poor email contact with the agent over a period of two weeks at the end of which, one we had provided all relevant documentation and on the date we had indicated that we wanted to move in, we were told that we would have to wait up to a week for a references check. When I complained about this the agent was very deffensive and argumentative and claimed that we had received this information in an email. This was completely untrue. When I confornted him with this he then changed his story and said that he had told us at the viewing, also untrue. He then changed his story again and said he had told us at the signing of the preliminary contract. This was also a complete lie. He came back a few hours later saying the referencing was done but that it would now take up to five days to do the inventory, another surprise delay he hadn't ever mantioned to any of us involved, as well as the fact that this would cost £35. These delays leave us officially homeless for almost a week as we had made it very clear that we wanted to move in on the 4th or 5th of September. Communication has been terrible with the agent not answering emails fully and taking longer than expected to reply to urgent emails, and now we're left worrying what the next delay or charge will be. I will never be using Martin and Co again and would advise everyone to steer well clear.
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By : Ro
11 Jan 2014Hi Thomas, My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, i was informed that the house was...
Avoid this agent at all cost! ...
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1 Star Review
By : 'H'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LE11
19 Feb 2013
People found this helpful1
Avoid this agent at all cost! They were agents for our rental property and their service is appalling. They missed 2 gas certificates, which have to legally be done every year. They were unable to work out simple calculations when our tenant fell behind on his rent and in the end I sent them the... Read Full Review
What agent could do to change your mind?
Acted professionally, done what they were paid for and sorted my complaint quickly.
Comments (2)Was this helpful?:
H E said about Martin & Co
Services : Letting( As a Owner )Date: 19th Feb 2013
Avoid this agent at all cost! They were agents for our rental property and their service is appalling. They missed 2 gas certificates, which have to legally be done every year. They were unable to work out simple calculations when our tenant fell behind on his rent and in the end I sent them the details of what he owed. When the tenant moved out they didn't take meter readings, didn't check the inventory, didn't check the keys returned and recommend he get his full deposit back even though he had pre-payment meters fitted which would cost us at least £100 to remove! Then they also applied to have our energy supplier changed, without our permission, 2 weeks before the tenant moved out and we were selling the property. None of these errors seemed to concern anyone working there, not even a Director. Very poor.
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By : MartinCoLoughborough
14 Feb 2014We are sorry to hear about your experience with Martin & Co. Whilst the Leicester team were looking after the LE11 area at the time. The LE11 is now independently owned by a new...
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