On a date 05/05/2022 The worse experience with agency and agent in my life. They are really nice until you sign your tenancy. I am paying 1.582£ a month + bills. My agent Jasmine is not doing her job properly. And the agency is not taking responsibility either with the flat problems. My experience Is really bad with this agency. They flat it’s amazing but the management is really bad. Really unprofessional the agent and the agency, I have proofs for all of this. 1) I moved on the 3rd on February - both windows were not working. One I cannot open the window and the other one I cannot lock it - I am using tape to fix the window since the 13th of February - emails back and forth all the time, for different reasons (not my responsibility) still I have the same the windows problem. This is a problems previous my tenancy. 3 months and still having problems with the windows 2) Hot water / Heating - since Easter, Data Energy suspended my hot water and heating supply for an outstanding bill from the previous tenant/Landlord. After 2 weeks I’m still not having hot water supply and the agency is asking me to pay for the reconnection +-300£ when this is a consequence of their irresponsibility. the landlord/agency. When you starts your tenancy - flat mis be free of any debts. They didn’t check it about outstanding bills for the flat £27. The problem is the reconnection. They are asking me to pay the reconnection because I didn’t send the letter to the landlord - they are asking me to to their job when I work 12h a day. The landlord declined to pay the reconnection because nobody told him about the debt. At the end I had to pay £99 from my pocket and because I pushed and asked them to take responsibility - finally the agreed to pay they other party between Landlord and agent/agency. they were asking me to pay the full fee - between 200-300£. I had to make the payment today. I cannot live in a 1.5k flat without hot water. And still I have to wait one more week for the hot water come back to my flat. If you are happy to waste your money - this is the best agency. I have asked her to the details of senior managers with no answer. Definitely seeing different optioned to move out ASAP. Everything so cheap