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London, SW6
2/5, 9 Reviews
22% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"Well firstly, they agreed on..."
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1 Star Review
By : 'Distressed'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SW6
19 Feb 2013
People found this helpful3
Well firstly, they agreed on a move in date and then said they need to still complete works to the property. Then they said we could move our things into the property, and when we arrived with EVERYTHING they said it wasn't ready so we had to take everything back. Then we agreed on a new move in date, and the property STILL wasn't ready. But they still tried to charge me rent starting BEFORE the property was even ready. Also they gave me the wrong key, by the time I got in, I found the flat in a filthy and nasty state, there were a pair of knickers lying on the kitchen work top and battery acid leaking down the wall. I paid for professional cleaners out of my own pocket as they wouldn't help me, I had nowhere else to live and I had paid them a lot of money already. And now they aren't responding to my complaints even after I escalated it with the area manager. It's been appalling. Biggest mistake ever to trust them. I recommend that everyone who had a bad experience with them should take it up with the Property Ombudsman. After reading all of these negative reviews, it seems that they are getting away with treating lots of people like this and something needs to be done. Please take the time to write to the property ombudsman with an honest and fair statement of what you have encountered. They can't keep doing this to people.. we all have jobs and lives too. Barnard Marcus have no compassion or professionalism. http://www.tpos.co.uk/
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £815 | £1,400 |
Address
Barnard Marcus
20 Fulham Broadway, London, Greater London
SW6 1AH
0207 610 2224
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Barnard Marcus Branches (View All 49)
Worst experience ever! Not ...
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1 Star Review
By : 'Deceived'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1295
Would you recommend ? : No
Postcode : SW6
23 Aug 2017
People found this helpful3
Worst experience ever! Not only the agent was almost 45 minutes late for the visit whereas I warned I had a very tight schedule, but they also made me pay a holding deposit for a flat that was already rent! It has been almost 2 months since I paid and they have not yet refunded the deposit. I sent ... Read Full Review
Comments on Agent Fees
Very expensive since they are unjustified
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By : Rita Carvalho
18 Jun 2019Absolutely ridiculous! They accepted my offer when the flat was already rented by another agency. They ask me for all documents, made me go through the refenrece process and then kept postponing...
hi just a quick review about ...
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1 Star Review
By : 'sw6'
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW6
31 May 2017
People found this helpful2
hi just a quick review about barnard marcus 20 fulham broadway sw6 1ah the worse experience ever big wasting a time very ignorant cheating i did made enquiry about 3 bed been contacted to view and few mints before they gave me other address to view a 2 bed and they hold security deposit done... Read Full Review
Comments on Agent Fees
The worse ever and i am still waiting for my security deposit to come back i dont know a big company employed people like this not professionals at all
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Terrible service from the ...
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1 Star Review
By : 'Unsatisfied'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : W6
4 Sept 2016
People found this helpful2
Terrible service from the sales department from day 1. Lies throughout, dealt with 3 different sales staff from this branch. Poor communication, unprofessional. Stuart the new sales manager is particularly rude and manipulative over the telephone, almost bullying by nature. Would never go through... Read Full Review
Comments on Agent Fees
Higher than for the terrible service they provide
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I arranged for a valuation of ...
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2 Star Review
By : 'caroline'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £700
Would you recommend ? : No
Postcode : SW6
16 Jul 2015
People found this helpful5
I arranged for a valuation of my flat and the agent was friendly and helpful so I instructed him to sell my property. Fortunately I had instructed another agent as well, as once I gave him the keys I never heard another word from anyone at Barnard Marcus. I was not informed when viewings where... Read Full Review
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Do not use this agent! The ...
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1 Star Review
By : 'Tenant'
Services : Letting (As a Tenant)
Rent PCM : £815
Would you recommend ? : No
Postcode : SW6
6 Aug 2014
People found this helpful1
Do not use this agent! The staff are rude and do not ever get back to you when they say they will. We were mis-guided into paying a higher rent then we thought we had agreed despite the agent knowing full we could not pay more than we stated and thus have had financial difficulties since. Calling... Read Full Review
Comments on Agent Fees
Paying to give a reference is a joke!
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Well firstly, they agreed on ...
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1 Star Review
By : 'Distressed'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW6
19 Feb 2013
People found this helpful3
Well firstly, they agreed on a move in date and then said they need to still complete works to the property. Then they said we could move our things into the property, and when we arrived with EVERYTHING they said it wasn't ready so we had to take everything back. Then we agreed on a new move in ... Read Full Review
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The service i received from ...
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5 Star Review
By : 'Extremely'
Services : Letting (As a Owner)
Would you recommend ? : Yes
23 Feb 2012
People found this helpful2
The service i received from Chris & Sam was second to none and made all of the other agents i spoke to look incompetent. I had used Barnard Marcus before in another area and had received a pretty poor service so was a breath of fresh air to receive such fantastic service this time round (even... Read Full Review
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The branch in Fulham is ...
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1 Star Review
By : 'hayley'
Services : Letting (As a Tenant)
Would you recommend ? : No
22 Jan 2011
People found this helpful3
The branch in Fulham is staffed by incompetent administrators. They got two key aspects to my tenancy wrong - the period of the tenancy (despite me reiterating this to them) and the type of tenancy I was taking out: they did not know until I had moved in that the landlord was resident and so I have ... Read Full Review
Comments (2)Was this helpful?:
By : Pat
19 May 2011''Hi, I am selling my home through Barnard Marcus. The first thing I wanted to do was to find somewhere suitable to rent for a while after the sale because I am intending to live permanently in...
Professional, fantastic, made ...
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5 Star Review
By : 'Happy'
Services : Letting (As a Owner)
Would you recommend ? : Yes
20 Jan 2011
People found this helpful0
Professional, fantastic, made other agents look mediocre. Thank you... Read Full Review
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