The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1/5, 3 Reviews
0% Recommended

Jan
By : 'Malcolm Norquoy'
Services : Letting(Property Management)
Would you recommend ? : No
Postcode : BH12
Property block managers and the worst in the industry. If you need maintenance, expect to edit many months. If you want a lease extension expect.to pay 3 or 4 times the normal industry fees and have the like of Jan Parteka take a month to respond to you. I have started both legal action against Urbanpoint to just get a response and First Tribunal action against the level of fees which are a complete rip off. Next week I will start lobbying the other leaseholder for a Right2Manage process that removes Urbanpoint from The Mazion block management and then freehold purchase processes if the Freeholder is behind the fee levels and action of Parteka and Urbanpoint. If you are buying property that is managed by Urbanpoint, do not follow through. As an industry let's take action against these unscrupulous and rip off property management companies and remove them from all blocks until they go out of business.
By : Ms Patel
6 Aug 2022Malcolm, is it possible to contact you as I have critical information regarding UrbanPoint. Regards.
By : Amanda
31 Aug 2022I have also had the same problems as you, with Jan Parteka in particular. Can I know how to get involved in your lobbying? I also want to see them removed.
By : Roger Clark
9 Mar 2023I am interested in following up on your comments after having dealings with this company.
By : Laura
27 Mar 2023I would also be very interested to follow up on your comments as would my fellow residents.
By : David
11 Apr 2023Hi there everyone....I have been involved with Urbanpoint for just over 20 years....bunch of rogues...would be interested to speak to you all...
By : Catarina
15 Jun 2023I am having the same problems with Jan Parkeka now regarding a Deed of Variation for my ground rent. I am in a conveyancing chain and accepted the terms and ridiculous premium set by UrbanPoint to vary my lease. I have paid the deposit for this and now they are ignoring the emails and calls of myself and my solicitor. I feel completely helpless.
By : Malcolm Norquoy
16 Jun 2023I'm happy to receive emails and discuss on mnorquoy@gmail.com I've stopped paying Urbanpoint at that block and they're about to take legal action against me. We're going to court. Parteka has ignored me asking for the costs of a lease extension for 2 years and I want that difference in cost paid by them or a reduction, when the lease is extended. Please do contact me as this will help the case and we can club together against them from many developments
By : MALCOLM ROBINSON
27 Sept 2023can i speak to someone regarding these rogues wanting 90k to extend the lease on a property
By : Shannon
15 Apr 2024Hi - another victims of urban point here. Price they have quoted to but the leasehold is wild. They are evasive and calculated. Took insurance policy out in my name without consulatation then billed me for kt retrospectively. After a run in with them last year over the Insurance they haven’t contacted me since but I’m sure they will. All this fuss for less than £2 py ground rent from my property
By : Luca
4 May 2024@Caterina, could you share the outcome for you, we are currently waiting to find out what premium UP will charge to change our ground rent to a peppercorn, they are the rudest, most unprofessional company I have ever dealt with
By : manuel Di toma
19 Jun 2024Hi Malcom how did you organise the Right2Manage? I’d like to do the same
By : Sam Peterken
29 Jul 2024Another victim of UrbanPoint here. Public announcement: There's a class action lawsuit regarding overcharging of leasehold insurance. To join in you need to sign up here (takes just a minute) https://www.leaseholderaction.com/. If enough of us from a single managing agent (i.e. urbanpoint) sign up, they'll take the case on. It's no win no fee, and they'd take care of all it for us, so why not! My insurance through UrbanPoint is extortionate! I wouldn't be surprised if we win this one. P.S. Does anyone have a good idea how we could all join together for things like these effectively? a facebook group?
By : joe
31 Oct 2024i cam across a guy on trust pilot who posted in September 2024, hes set up an email address Urbanpointleaseholders%outlook.com, he said: Please email me with your name and building and I’ll create a spreadsheet of issues and locations, this way I can build up a picture if people want to use it for a tribunal as it will show the issues people are facing nationally. Then we can all pose as witnesses for the shocking service. * the % is a @ symbol as it doesn’t allow emails to be inputted* Thanks, Liam ive seen so many review sites with awful reviews on this company, but with everything so disconnected, its hard to know the scale, we need to put everything together. i have my own problems with them over charging for insurance and charging obscene amounts to consult on how much a lease extension would cost, surely the new laws for leaseholders that were brought in have to go some way in putting a stop to practises like this.
By : Tom
25 Nov 2024Hello guys, I have stumbled across this as was looking up to find more info about this company and the individual mentioned. We are having great problems with insurance issues and there has been a fire in one of the flats recently destroying it. UP have been completely useless and negligent. Could I somehow be involved / in the know?
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 1 |
Urbanpoint Property Management Ltd
60 Kingston Road, New Malden, Surrey
KT3 3JG
020 8336 2825
By : 'Henry'
Branch : null, 60 Kingston Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW18
Our buildings insurance for our leasehold home is arranged by Urban Point, as per the lease. They we charging us £1624 per annum for insurance on a 3 bed maisonette when I could find quotes online for under £400. I took them to the first tier tribunal and the judge ruled in ... Read Full Review
By : 'Neil'
Branch : null, 60 Kingston Road
Services : Sales (As a Buyer)
Sold price : £287500
Would you recommend ? : No
Postcode : CM9
They inflate the insurance premiums, send incorrect service charges and do not reply even to solicitors letters. We found we had to form a Right to Manage company to get away from them. This allowed us to get a good manageing agent. I wrote a review on their website and they threatened to put it ... Read Full Review

By : 'Malcolm'
Branch : null, 60 Kingston Road
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : BH12
Property block managers and the worst in the industry. If you need maintenance, expect to edit many months. If you want a lease extension expect.to pay 3 or 4 times the normal industry fees and have the like of Jan Parteka take a month to respond to you. I have started both legal action against ... Read Full Review
By : Ms Patel
6 Aug 2022Malcolm, is it possible to contact you as I have critical information regarding UrbanPoint....
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.