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Premiere Rentals Fife
3/5, 2 Reviews
50% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
"Would not..."
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1 Star Review
By : 'J'
Services : Letting(I am a Tenant)
Rent PCM : £24
Would you recommend ? : No
Postcode : KY2
21 Dec 2021
People found this helpful1
Would not recommend. Various appliances (including radiator) stopped working and NEVER fixed even at the point we left, despite Repair within a reasonable time frame being part of their contractual obligations. Will look at holding back money for the most tenuous of reasons. Pretty disgusting. Beware of lack of documentation from them, and make sure you get everything at the outset. Upon leaving, they cited exactly the same reasons, we had pointed out to them at the start of the tenancy (fortunately we had this all documented) The staffs level of knowledge also seems pretty low, (one that I spoke to was not even aware what the LAS was) ... All in all, a pretty unpleasant set of dealings. I would advise treating with caution
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By : Victoria
14 Mar 2022Hi, As you will appreciate, lockdown had a bit of a backlog with regards to tradesmen, who worksheets were sent to, but unfortunately, it appears have not contacted you for access. Thankfully, the items you are referring to, were not detrimental to you living in the property (emergencies - as explained in your paperwork at the back of your lease and fortunately these particular repairs did not inhibit your ability to live in the property). It is explained at check-ins, that should tradesmen not be in touch within 7 days of you reporting a problem, let our office know. When dealing with deposits, these are held with third party holding companies, where there is a dispute resolution service, but we were able to come to an agreement with regards to this prior to it going to that level. We appreciated you letting us know that you had a cleaner in to do the final clean before you left and as such, we dealt with your cleaner direct who went back and rectified the missed parts of the house at your check-out, clearly shown by the check-in and check-out photos which were provided to you. With regards to staff knowledge, you spoke to our new member of staff on the phone and she has only been with us for a couple of months and is not completely familiar yet with all the schemes we work with. Should you have any further comments outside of your review or wish to discuss further, please do not hesitate to contact me direct at victoria@premiere-rentals.co.uk We wish you all the best in your new home.
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| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
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| 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Premiere Rentals Fife
189 Commercial Street, Kirkcaldy, Fife
KY1 2NS
01592 200369
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Would not ...
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1 Star Review
By : 'J'
Branch : Kirkcaldy, 189 Commercial Street
Services : Letting (As a Tenant)
Rent PCM : £24
Would you recommend ? : No
Postcode : KY2
21 Dec 2021
People found this helpful1
Would not recommend. Various appliances (including radiator) stopped working and NEVER fixed even at the point we left, despite Repair within a reasonable time frame being part of their contractual obligations. Will look at holding back money for the most tenuous of reasons. Pretty disgusting. ... Read Full Review
Comments (1)Was this helpful?:
By : Victoria
14 Mar 2022Hi, As you will appreciate, lockdown had a bit of a backlog with regards to tradesmen, who worksheets were sent to, but unfortunately, it appears have not contacted you for access. Thankfully,...
Excellent service from start ...
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5 Star Review
By : 'Chris'
Branch : Kirkcaldy, 189 Commercial Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
26 Jul 2016
People found this helpful0
Excellent service from start to finish as a new tenant moving into the area for the first time re-locating from Manchester, the agents were helpful and professional from the outset. The application process was easy and Victoria was most pleasant. We also experienced a issue with our washing machine ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
