They are dangerous and do not have a clue what they are doing. I as a landlord entrusted them with my property only at tye end to be left with a property that was well below the standard they received it in as they allowed tenants to keep dogs in my home (specifically stated a NO PRT policy). Ended up having to go the ombudsman who awarded around half the amount of damage compensation we itemised. They admitted they knew about the dog(s). They didnt action anything that i raised on landlord inspections and in fact told me to stay away and not to bother tenants (one or two inspections a year is showing a caring landlord...not a bothering one). Proof is in the pudding. Ombudsman found them guilty on multiple counts. If you have a bad experience of this shower of plonkers then i urge you to contact the ombudsman...perhaps wventually they will be struck off from being allowed to trade. Dont bither contacting belvoir head office...they are only interested in selling their franchise...not the problems that their franchisees create. They eventually all blocked our email addresses as they didnt want to know. Worrying to think that harry coates is now a tory councitory with pkc and involved in housing department. He doesnt know a thing about housing...although he thinks he does.