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Dulwich, London SE22

3.9/5, 26 Reviews
73% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

100% sales fee satisfaction

87% letting fee satisfaction

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"I had an extremely stressful..."

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1 Star Review
UserName

Alex

By : 'BA'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE22

20 Dec 2021
People found this helpful1

I had an extremely stressful experience with Winkworth as a tenant living in a property being managed for sale by Winkworth East Dulwich over the course of 4+ months. At a base level, I feel they are very disorganised and optimise for viewers at the inconvenience of tenants. Different agents called me daily, sometimes multiple times a day, to organise viewings. I had to try to corral them into consolidating their comms to fewer agents, via email, and group viewing blocks as much as possible. They consistently turned up earlier than the times we agreed upon. On one occasion, they turned up half an hour early without any notice while I was in the middle of a work call - I still accommodated them and let them in. On another occasion I had viewers turn up to the house unscheduled. I had to take the time to help the viewers figure out what was happening - I called Winkworth, they said they'd sort it out yet had to call back again when no one got back to me and the viewers were still waiting outside the door for 20-30 minutes. Yet, I still put up with this and was more than accommodating. What really kept me in an anxious state in addition to the stress caused with everything else was when they would let themselves into my flat without notice. This happened on two occasions. In the first instance, the agent walked into the flat with the viewers and startled me while I was in the bedroom. Again, because they did not arrive at the scheduled time. The agent said they knocked on the door, but I was 6 paces from the front door and did not hear it. I told them multiple times in response to their viewing emails that they need to ring the front doorbell before they come up, but this continued to persist. The second instance, which really shook me up, was when I was eating dinner upstairs and heard people walking into my flat. I thought someone was breaking in. Again, it was the same agent, Nicola K. It was 6:20 and she had booked viewings “between 5-6pm” for which I had left the flat. She had no right to enter the property 20 minutes after viewings were meant to end and with zero communication (no email, text phone call that they were coming). She didn't seem to think it was a big deal, asked “so can we not come in?” and insisted that by “between 5-6pm” she meant that the last viewing would start at 6pm. 1. No individual with common sense would assume that and 2. You're still showing up with no notice 20 minutes after that saying you were late. I was very shaken up and not thinking straight so I stepped out and even then accommodated them to view the flat! A person has a right to live securely in their own home. Let alone a female living alone in London. It is unacceptable. I was left in tears. I called the director, Alex V. the next day in the afternoon and the agent, Nicola, hadn't even told him what had happened the previous evening or any of the other instances. He agreed that that should not have happened and in any instance that agents are running early or late, they need to communicate. Which they never did in the 4+ months I had to deal with them. I sent him a formal complaint in an email and never got a reply to that message. I have now moved out of the flat and am thankful I never have to deal with them again. My recommendation to Winkworth is to invest in basic training and technology to improve their bookings and viewings processes. They clearly need training for their agents on tenant relations and basic communication.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%100%£300,000£825,000
Lettings100%87%£1,200£2,375
Address

Winkworth
97 Lordship LaneLondon, Greater London
SE22 8HU
020 8299 2722

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
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Winkworth Branches (View All 124)
Brilliant Nicola Keane. East ...

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5 Star Review
UserName

By : 'Linda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE22

19 Jun 2024
People found this helpful0

Brilliant Nicola Keane. East Dulwich Branch I wanted to take a moment to express my sincere gratitude to Nicola for her invaluable assistance throughout the entire process of selling our property. Your role as the Agent/intermediary and your dedication to coordinating between the solicitors,... Read Full Review

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Brilliant Nicola Keane. East ...

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5 Star Review
UserName

By : 'Lidia'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE22

17 Jun 2024
People found this helpful0

Brilliant Nicola Keane. East Dulwich Branch I wanted to take a moment to express my sincere gratitude to Nicola for her invaluable assistance throughout the entire process of selling our property. Your role as the Agent/intermediary and your dedication to coordinating between the solicitors,... Read Full Review

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I live in the Rep of Ireland ...

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5 Star Review

By : 'Padraic'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE22

29 Oct 2022
People found this helpful0

I live in the Rep of Ireland and earlier this year employed the services of Winkworth East Dulwich to sell a flat property for me which they duly did. I can honestly say that I found them to be efficient and professional. I was always kept informed of sale progress through email and phone contact.... Read Full Review

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Toxic black mould not dealt ...

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1 Star Review

By : 'Sophia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE22

21 Dec 2021
People found this helpful1

Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving me advise such as “open the... Read Full Review

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I had an extremely stressful ...

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1 Star Review
UserName

By : 'BA'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE22

20 Dec 2021
People found this helpful1

I had an extremely stressful experience with Winkworth as a tenant living in a property being managed for sale by Winkworth East Dulwich over the course of 4+ months. At a base level, I feel they are very disorganised and optimise for viewers at the inconvenience of tenants. Different agents... Read Full Review

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As a landlord, and following ...

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5 Star Review
UserName

By : 'Kay'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE22

2 Jun 2020
People found this helpful0

As a landlord, and following immensely challenging times during the recent weeks, months, the team at winkworth have coped admirably, especially Sami and Kelly... right when new tenants were due to move in, and with work scheduled on the house following the previous tenants moving out, all of a... Read Full Review

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Letting are ...

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5 Star Review
UserName

By : 'Fiona'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SE22

1 Jun 2018
People found this helpful0

I've used Winkworths for around 5 years now and they have always been helpful, patient and given great advice. Abigail has been particularly helpful, explaining contract details, and providing really sound advice. I would highly recommend... Read Full Review


Comments on Agent Fees

Good

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We have had problems with ...

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5 Star Review

By : 'Shiley007'
Services : Letting( As a Owner )
Would you recommend ? : No

23 Nov 2015
People found this helpful0

We have had problems with agents in the past trying to make as much fees as possible with repair etc. These guys are really good, sensible down to earth and very easy to work with. We are currently overseas and would highly recommend them as a management... Read Full Review

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I'm not sure that messages ...

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4 Star Review
UserName

By : 'Anon'
Services : Letting( As a Tenant )
Rent PCM : £2375
Would you recommend ? : Yes
Postcode : SE22

30 Oct 2015
People found this helpful0

I'm not sure that messages were always passed to the Landlord as quickly as they could have been, although as the landlord was based in the USA this could well have been the cause of some delays. Having said that Wendy was excellent and particularly helpful and friendly in sorting out loads of... Read Full Review

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I have rented the last three ...

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5 Star Review

By : 'Ross'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : SE22

29 Oct 2015
People found this helpful0

I have rented the last three properties through Winkworths in Dulwich and have alway found them extremely professional, courteous and willing to go that extra... Read Full Review

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We've had our property ...

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5 Star Review
UserName

By : 'Happy'
Services : Letting( Property Management )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SE22

27 Oct 2015
People found this helpful0

We've had our property Managed by Winkworths (Lordship Lane, East Dulwich branch) since 2013 as we had no close family the area. It can be a concern being so far away from your property and I can not recommend the Management team of this office highly enough. In particular Samantha Blackley who... Read Full Review

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Sam,Wendy and all the girls ...

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5 Star Review
UserName

UserName

By : 'Lynne'
Services : Letting( As a Owner )
Sold price : £2750
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE22

24 Oct 2015
People found this helpful0

Sam,Wendy and all the girls have been very helpful at winkworths. They have helped finding good tenants,sorted out two girls sharing not getting on, my first tenants did not pay the rent on time, on more than one ocation not a problem for the girls rents all payed from then on. There team of trades ... Read Full Review


What agent could do to change your mind?

The fees have been very good kept at 10% fully managed for a few years.


Comments on Agent Fees

The fees have been very good kept at 10% fully managed for a few years.

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I am an overseas landlady and ...

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5 Star Review
UserName

By : 'Landlady'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE15

23 Oct 2015
People found this helpful0

I am an overseas landlady and rent out my property through Winkworth. Ramona has been my main point of contact and has always managed all issues regarding the property promptly, efficiently and professionally. This obviously not only means my property is maintained appropriately but that the tenant ... Read Full Review

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Ramona was efficient and ...

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4 Star Review
UserName

By : 'Emma'
Services : Letting( Property Management )
Rent PCM : £1930
Would you recommend ? : Yes
Postcode : SE22

23 Oct 2015
People found this helpful1

Ramona was efficient and helpful when we were on holiday abroad and our property which we rent out and Winkworth manage was damaged by the... Read Full Review

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I have been dealing with ...

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5 Star Review
UserName

UserName

By : 'Noreen'
Services : Letting( Property Management )
Sold price : £300000
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SE22

22 Oct 2015
People found this helpful0

I have been dealing with Winkworth for 15 years now and am extremely happy with the service I've received from them. Sam is always polite and very prompt to respond to any issue that comes up. Dealing with issues of condensation to the nth degree, when the tenants insisted it was damp, Sam arranged ... Read Full Review

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I have no hesitation in ...

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4 Star Review
UserName

By : 'GLG'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SE5

22 Oct 2015
People found this helpful0

I have no hesitation in recommending Winkworth as Managing Agents. They are attentive and responsive and flexible regarding instructions as to which contractors to use. They have provided quotes for repairs when requested and have happily used ones chosen by me instead when quotes seemed... Read Full Review

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I have several rental ...

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5 Star Review
UserName

UserName

By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £2
Would you recommend ? : Yes
Postcode : SE22

22 Oct 2015
People found this helpful0

I have several rental properties with Winkworth in East Dulwich and have never had any problems using them. Their tenant vetting procedure is second to none which is why i have never had any problems in that dept. Everything runs smoothly and efficiently and they are friendly and informative should ... Read Full Review

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Winkworths provide an ...

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5 Star Review
UserName

By : 'Mike'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SE22

22 Oct 2015
People found this helpful0

Winkworths provide an excellent management service, they notify me in a timely manner about any new regulations that affect Landlords, and make sure that I am compliant. They manage tenancy changes seamlessly and efficiently. I have no hesitation whatsoever in recommending their full management... Read Full Review


What agent could do to change your mind?

Their fees are fair and transparent/


Comments on Agent Fees

Their fees are fair and transparent/

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They are very very ...

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1 Star Review

By : 'Kola'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE22

1 Sept 2015
People found this helpful7

They are very very unprofessional, not trust Worthing, the management is just very awful. They are only after their charges which they take upfront. and no matter how careful you are with them you will always get into trouble. Anything a tenant broke in your property, be it an electric cooker... Read Full Review


What agent could do to change your mind?

Would have to respect and protect both tenants and landlords interests. Have to learn a strategy to be fair and reasonable when dealing with public. All the breakages caused by the tenants, their costs just automatically go to the landlords to cover. (That's their own management)!.

Comments (1)Was this helpful?:

By : Winkworth Dulwich

22 Oct 2015

Thank you for your feedback. We take all complaints seriously and would invite you to contact our office to discuss in further detail. With regards to damages at a property all landlords and tenants ...

As for most we found the ...

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5 Star Review

By : 'Doug'
Services : Sales( As a Buyer )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SE22

10 Mar 2015
People found this helpful0

As for most we found the process of buying our first property very stressful. It took us around a year to find a place with the housing market getting hotter the whole time. Increasing the pressure on us to make a decision and compromise on what we wanted. We made a number of offers only to go to... Read Full Review

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