The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1/5, 4 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
By : 'Hannah'
Services : Letting(I am a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : EH14
I used to be a tenant with this company back when they were HARPER BROOKS and honestly from a tenants point of view they are disgusting. I'll go right in depth here. I was in receipt of benefit more specifically housing benefit which was being paid direct to these jokers, anyway a month into my tenancy THEY changed where the housing benefit money was going and so it got bounced back to housing benefit. They ordered me to cover this by paying out of my own pocket every month or so they changed where money was going. Until I got an eviction notice. After paying off whatever arrears they claimed I had. Anyway when I left the property I didn't let it go I contacted housing benefit who then sent them every penny that was bounced. I handed my keys back on time yet never saw a penny of the money I apparently owed in arrears even though I didn't because housing benefit cleared that up. Nor did I ever see my deposit again highly doubt I ever will. You may change your company name but the standards of how customers are treated will always remain the same.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £550 | £550 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
By : 'Hannah'
Branch : Chester, Office 5, Friars Nook, 43 White Friars
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : EH14
I used to be a tenant with this company back when they were HARPER BROOKS and honestly from a tenants point of view they are disgusting. I'll go right in depth here. I was in receipt of benefit more specifically housing benefit which was being paid direct to these jokers, anyway a month ... Read Full Review
By : 'Philippa'
Branch : Chester, Office 5, Friars Nook, 43 White Friars
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW2
Possibly the rudest estate agency I've ever had the misfortune of speaking to. I'm speechless, kept asking if I was on furlough and if I had been made redundant or not. Disgusting, if you're a landlord wanting to rent or sell I'd advise going elsewhere If you're ... Read Full Review
By : 'Utterly'
Branch : Chester, Office 5, Friars Nook, 43 White Friars
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : M16
These guys are simply terrible. They treat tenants poorly and lie about fees. They take money from landlords and don't pass it on. They used to be Harper Brooks - read some of the reviews of that company. Same people, same owner, new name. Avoid avoid ... Read Full Review

By : '1520337093'
Branch : Chester, Office 5, Friars Nook, 43 White Friars
Services : Letting (As a Owner)
Sold price : £6932
Would you recommend ? : No
... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.