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Paul O'Shea
3/5, 2 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
Paul O'Shea Homes makes a point of challenging the stereotype of Estate Agents.
Offering a fresh approach to buying and selling houses. Our core values are excellent customer service, we offer a personal service with an efficient and professional team who will be on hand to help you whether buying or selling a p
roperty.
We market our properties on all the top property portals within 24 hours of giving us the selling instruction. We use professional photographers who provide quality photos that showcase our properties to their maximum potential.
Whether you\'re looking to buy, or thinking of selling or renting your property, talk to us today to find out how we can help you.
"Not impressed Not being ..."
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1 Star Review
Paul
Grace
By : 'Landlady'
Services :
Would you recommend ? : No
Postcode : ME7
26 Jan 2022
People found this helpful0
Not impressed Not being happy with their service. I had no choice but to terminate contracts with them. I was charged £ 821.72 Please read my attached PDF
Attached Files
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By : Grace Cridland
26 Jan 2022Hi Luisa, Thank you for taking the time to leave a review and once again we're sorry you were not happy with our services, however we have to disagree with many of the comments you have made on your review. First of all I'd like to start by confirming we have many happy clients who are landlords and tenants, who have left us 5 star ratings via an alternative review site so your comment on not knowing how bad we are until it is too late will be disagreed by many! Of course everyone is entitled to an opinion and we respect that you have voiced yours but believe your main complaint on our fee is unjustified. In terms of our decision making, it was clear that you wanted to be informed every step of the way with everything happening in the house, and you decided to start communications with the tenants directly which was against our wishes - and we spoke to you about this on many occassions. As our client, because you wanted to be so involved, we kept you very involved. At times it felt like we could do no right. I cannot disclose the reasons for the tenant turnover here, however their reasons for vacating (heard directly from them) were nothing to do with Paul O'Shea Homes. I have proof of the reasons the tenants chose to vacate in writing, directly from the tenants and it does not match of your description. You were charged for the release from our Terms of Business because there was a notice period that had to be complied with and no serious breach of terms. You wanted to move to another agent sooner which we understood but meant the fee was payable up front - common with most agents. You had actually agreed to the charges as well in writing. We are glad things are working out with your new agent and wishing you all the best for the future. Kind regards, Grace Cridland Lettings Manager
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 50% | £328,000 | £328,000 |
| Lettings | 0% | 50% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Caterham
- Chatham
- Coulsdon
- CR0
- CR2
- CR3
- CR4
- CR5
- CR6
- CR7
- CR8
- Croydon
- Gillingham
- ME5
- ME7
- Mitcham
- Purley
- South Croydon
- Thorton Heath
- Warlingham
Address
Paul O'Shea
Airport House, Purley Way, Croydon, Greater London
CR0 0XZ
020 8681 7000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
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Social Media
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Latest Properties
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Not impressed Not being ...
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1 Star Review
By : 'Landlady'
Branch : Paul O'Shea Homes, Airport House, Purley Way
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ME7
26 Jan 2022
People found this helpful0
Not impressed Not being happy with their service. I had no choice but to terminate contracts with them. I was charged £ 821.72 Please read my attached ... Read Full Review
Comments (1)Was this helpful?:
By : Grace Cridland
26 Jan 2022Hi Luisa, Thank you for taking the time to leave a review and once again we're sorry you were not happy with our services, however we have to disagree with many of the comments you have made on...
Professional, outstanding ...
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5 Star Review
By : 'CRodin'
Branch : Paul O'Shea Homes, Airport House, Purley Way
Services : Sales( As a Vendor )
Sold price : £328000
Would you recommend ? : Yes
Postcode : CRO
19 Dec 2020
People found this helpful0
Paul and his team went the extra mile and consistently went above and beyond for us. The additional care and advice given surpassed our expectations. I would highly ... Read Full Review
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman. What will happen next? We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 www.tpos.co.uk admin@tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 11/30/2, 12:00:00 AM by allAgents
