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Wimbledon, London SW19
3.3/5, 39 Reviews
58% Recommended
50% sales valuation accuracy
50% sales fee satisfaction
At Foxtons Wimbledon our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in Wimbledon and the surrounding areas, including Raynes Park, Southfields and Wimbledon Village.
"If I could give Foxtons less..."
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1 Star Review
By : 'Francesco'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SW20
11 Jan 2022
People found this helpful4
If I could give Foxtons less than one star… I deeply regret having rented a property in SW London with them. Here is a short version of a long story. Details are available if Foxtons management is interested. We became interested in a property and contacted the Wimbledon branch in August 2021. The letting agent assigned (Rosie) was very kind and showed us the house in two occasions. We had asked a few questions on the price and other conditions, and she kept reassuring us that everything was negotiable. So, we put forward our offer (including some conditions, e.g. no furniture, some small repairs and professional cleaning, especially of carpeted stairs), which - we were told - was accepted by the landlord. Only later, after signing the agreement, we found out that not all the conditions we had put forward had not been agreed by the landlord - in fact, they had not even been shared. By the time we realised that, Rosie had already been fired ("moved on", as they said, although in a private conversation we were told the truth). We tried to resolve the issue with the line manager (Liz), who was generally unresponsive and, when we did manage to speak, she was vague in her answers. We realised that there was clearly a lack of interest in Foxtons to address our concerns: after all, the deal had been concluded and a contract had been signed - so why bother? Before the moving in date, Foxtons' silence had raised our suspicions, so we kept chasing Liz (phone and email), so I had to physically go to the office so that we could have a proper conversation about those unmet conditions and the state of the house. Only then (i.e. 48 hours before moving in), Liz - who admitted not knowing anything about the property (!!) - took us to see the house and check that everything was ready for us to move in. It wasn't! The house was in very poor conditions. It had a very clear damp issue affecting the living room and the dining room, it was really dirty (with rubbish from previous tenants), old and broken furniture was lying around, the lights were not working in all rooms, and many, many other issues. At that point Foxtons had to do something: so they touched up the damp-affected walls (!!!) and carried out a very rushed "professional" (!!) clean for us to move in. We were promised everything else would be taken care in due course. Liz then handed over the case to the property manager – who had not been looped in about anything! Once in, we discovered even more issues and the list had already reached over 40 problems. and remerging only two weeks after being touched up (NOTA BENE: the damp issue was well known and there was even a formal report by a damp proofing contractor), no check in inventory was carried out (again, something we only found out later), no carbon monoxide alarms (we had to buy them!), wall paints peeling off, loose tiles, no insulation/draught excluders in the windows, etc. We logged a list of over 40 problems, which we sent to the the property manager requiring action. To cut a long story short, after 5 months they have probably resolved 1/3 of them, while others have come up (as you would expect from an old house poorly maintained). The usual excuse is to promise that “they are on it”, but then little or no action is taken. To give an example, the kitchen extractor broke down and after 4 weeks we do not have any update at all. When you complain, you are back to the vicious cycle: you raise the issue, then many emails later they will call you to “update” you, which normally means that they are about to start taking some action, then they need to get a quote, which needs to be approved by landlords, and so on…At the moment our property manager (Alix - yes, they also changed the manager after they could see how badly the previous one was managing the situation) is slightly more responsive to communication, but still the pace of the action is ridiculously slow and we never get a full update of all the issues. The excuse is always that the landlord "is still deciding". Small note: we are talking here of a property rented at £ 2,200 pcm, so you would be expecting a better service at least. In short, our experience with Foxtons has been abysmal: we feel cheated (in bad faith), neglected or sidelined, exploited (we had to do much of their work because no one could be bothered to come and do an appraisal of the house conditions), and we are emotionally drained, plus we have been facing a number of extra costs. Foxtons look great and fancy, but it is all a façade. This has been by far the worst experience with an estate agent we have had. The appalling service has been consistent throughout the letting and property management departments, permeated by incompetence, inefficiency and lack of accountability. I would emphatically recommend anyone to avoid Foxtons at all costs.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50.00% | 50.00% | £265,000 | £765,000 |
Areas covered
- SM4
- SW19
- SW20
Address
Foxtons
55 Wimbledon Hill Road, London, Greater London
SW19 7QW
020 8605 2900
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Foxtons Branches (View All 68)
Foxtons Wimbledon is a ...
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1 Star Review
By : 'Mr'
Services : 3
Would you recommend ? : No
Postcode : SW19
17 Jul 2025
People found this helpful
Foxtons Wimbledon is a joke. No communication, poor service and contradicting information. I'm taking legal action breach of contact. I would not recommend them to... Read Full Review
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wimbledon ...
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1 Star Review
By : 'Dogan'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : SW19
3 Feb 2024
People found this helpful4
i took a appointment Wimbledon brunch . His name is Zak Anwar dont work with him. He cancel two time appointment. He did not give any excuse. He wrote just he has to cancel. My appointment was 3pm . He cancelled 2 pm .What a prefessional... Read Full Review
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By : Melih
3 Feb 2024First I took appointment at 01 February Thursday 6pm and they cancelled 3 hours before appointment time. They scheduled new meeting 03 February 3pm. Incredibly they cancelled again new appointment 45 ...
Foxtons Wimbledon - Avoid at ...
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1 Star Review
By : 'Kate'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
27 Feb 2023
People found this helpful1
Foxtons Wimbledon have been appalling in their treatment of my daughter and her flatmates. Almost a month into a tenancy, the flat is dirty and dangerous with faulty electrics. And despite dozens of emails and phonecalls, Foxtons DO ABSOLUTELY NOTHING. They are in breach of the tenancy agreement... Read Full Review
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If I could give Foxtons less ...
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1 Star Review
By : 'Francesco'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW20
11 Jan 2022
People found this helpful4
If I could give Foxtons less than one star… I deeply regret having rented a property in SW London with them. Here is a short version of a long story. Details are available if Foxtons management is interested. We became interested in a property and contacted the Wimbledon branch in August 2021. The ... Read Full Review
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Shocking and never ever ...
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1 Star Review
By : 'Roby'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW11
26 Jun 2021
People found this helpful3
How can I put under 0 stars? Shocking! I can only describe like that. First and last time I use foxtons, never ever again. Booked a viewing for a flat; email confirmation arrived. Meeting point at office and was weird...asking if we could meet at the property and never received an answer. Ok. I... Read Full Review
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From the beginning of my ...
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1 Star Review
By : 'Tracy'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : SW19
29 Jul 2020
People found this helpful2
From the beginning of my tenancy to the end, Foxtons have been unreliable and extremely disappointing. The rental agent made promises that were not kept. Email correspondence was never answered timeously. Staff were unresponsive and unapologetic when anything was... Read Full Review
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No communication unless they ...
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1 Star Review
By : 'Phillip'
Services : Letting( As a Tenant )
Rent PCM : £1725
Would you recommend ? : No
Postcode : SW19
25 Sept 2019
People found this helpful1
Rude, pushy, and useless. Didn't leave us alone when trying to renew our tennency but wouldn't deal with us when we tried to get our £2.5k deposit returned despite agreeing on deductions. Still not returned 3 weeks after leaving the... Read Full Review
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Lost Keys, Misinformation and ...
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1 Star Review
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
2 Nov 2018
People found this helpful7
I can't express in words how disappointed I was by the service I received through Foxtons and the negative impact their actions had on my tenancy and my life. I had often heard bad things about them in the past and so when I happened to find a house that was absolutely perfect for me, I was ... Read Full Review
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The day I was supposed to get ...
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1 Star Review
By : 'Moreno'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
6 Dec 2017
People found this helpful4
The day I was supposed to get the keys for my apartment I've been told that even though I paid the first month of rent and the deposit (3500£ of deposit!!!) they couldn't give me the keys because they still had to process the payment. To be clear, I sent them the receipt of the bank ... Read Full Review
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I was unable to view the ...
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1 Star Review
By : 'Mary'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : SW19
21 Aug 2017
People found this helpful3
I was unable to view the house I let in person because I arranged it from abroad. The photos they showed me were misleading, and the house was damaged, dirty, and mouldy. My cat did cause some damage to a carpet, which I was happy to pay for, but they withheld my entire deposit, claiming that I... Read Full Review
Comments on Agent Fees
Fine
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Very impressed by the service ...
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5 Star Review
By : 'Gary'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : SW19
16 Mar 2016
People found this helpful0
Very impressed by the service and level of professionalism we received from our agent Vincent. He was extremely knowledgeable of the area we were searching in and made us feel at ease with his answers to our important questions. Would not hesitate to recommend him to people we know in... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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Our treatment by Wimbledon ...
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5 Star Review
By : 'Megan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
14 Mar 2016
People found this helpful0
Our treatment by Wimbledon Foxtons Branch,and particularly Jarryd Reay, was absolutely brilliant. They respected the fact that I work in a hospital and can't accept calls during work hours and contacted me via email which was preferable. Jarryd took time to sort through the properties and we were... Read Full Review
Comments on Agent Fees
On the higher end
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Hi I bought a property in ...
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5 Star Review
By : 'JN'
Services : Sales( As a Buyer )
Sold price : £765000
Would you recommend ? : Yes
Postcode : SW19
26 Jan 2015
People found this helpful0
Hi I bought a property in Wimbledon from your sales agent, Tom Cope. I've bought quite a few properties in the past, and was extremely impressed with the service and assistance offered by Tom. He was very professional, always honest and a pleasure to have dealt with on the transaction. It... Read Full Review
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Simon Darville's assistance ...
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5 Star Review
By : 'Simon'
Services : Sales( As a Buyer )
Sold price : £455000
Would you recommend ? : Yes
Postcode : SW19
9 Dec 2014
People found this helpful0
Simon Darville's assistance in my property search was extremely professional and considerate enabling me to find a suitable property for purchase within the week of my stay in London. He also assisted me in finding very good professionals to assist me with the process of the property... Read Full Review
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I am grateful to the foxtons ...
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5 Star Review
By : 'V'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
8 Aug 2014
People found this helpful0
I am grateful to the foxtons team for their excellent work and help with sale of my property. They worked hard and ensured that i was kept updated all the time. Special thanks to Tom cope for going out of way on occasions to help with the... Read Full Review
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Please do not use this agent ...
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1 Star Review
By : 'M'
Services : Letting( As a Owner )
Rent PCM : £1875
Would you recommend ? : No
Postcode : SW19
14 Jul 2014
People found this helpful5
Please do not use this agent to rent out your property. I did and wasted thousands of pounds as a consequence. They may have a nice office with "free drinks" and they may drive nice cars, but that is about it. All they care about is getting your money and then they leave you high and dry. ... Read Full Review
What agent could do to change your mind?
They will not be able to change my mind
Comments on Agent Fees
Very high and not justified for their complete lack of customer service
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Simon's experience, ...
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5 Star Review
By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £412000
Would you recommend ? : Yes
Postcode : SW19
11 Jun 2014
People found this helpful0
Simon's experience, professionalism and sound advise have been invaluable to us (especially in the more stressful times), and we could not be happier with the outcome. We accepted an offer after having the property on the market for less than a week, and achieved over asking price. We were... Read Full Review
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Oliver was outstanding ...
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5 Star Review
By : 'Lucie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW19
10 Apr 2014
People found this helpful0
Oliver was outstanding through the whole process. We first contacted him two years ago to value our property as a neighbour made an offer. We also had two other agents do a valuation. We decided not to sell at that stage yet Oliver was the ONLY agent who regularly but politely stayed in touch. We... Read Full Review
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From the very start I was ...
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1 Star Review
By : 'SJA'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW19
20 Dec 2013
People found this helpful6
From the very start I was wary about using Foxtons due to their terrible reputation. And Adrienne lived up to the worst of my expectations. She was always stroppy and frankly a little rude from the start. She tried to get me to see properties that were not in the area I wanted and had to email my... Read Full Review
What agent could do to change your mind?
Her attitude was completely wrong from the start. She appeared stroppy and didn\'t listen to my requirements despite giving them to her several times. She didn\'t seem interested in renting me the correct property, just about getting commission. Then refusing to even give me the addresses of the properties until she took me there was just a joke! Clearly trying to protect her commission again.
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Overall good rating. Foxtons ...
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4 Star Review
By : 'Tomasz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
12 Dec 2013
People found this helpful0
Overall good rating. Foxtons managed the property and responded to all issues raised. Once Foxtons left us with blocked communal pipe as they could not contact landlord / building managers due to bank holiday weekend, however they have compensated us financially for the inconvenience, which I... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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