Sugarhouse Properties

Appalling organisation. We arranged a viewing to view a property. The earliest availability was about 1 week ahead. We called the agents the day before to make sure, as we had had no contact or confirmation of the viewing and that it was a 30 minute drive for us to make the appointment. The agent ... Read Full Review

We had a problem with a lock not working properly in a house my son was renting. Sugarhouse were extremely quick and efficient in solving the problem and changing the lock. Excellent service! I wish more companies were like this. Well ... Read Full Review

Failed to fix the bad internet connection for more 8 months at least, refuses guarantors from outside UK, generally pushy and ... Read Full Review

Hannah's been amazing helping us find a property in the middle of the pandemic. The virtual tours have been so helpful for those of us who have to stay at home during the ... Read Full Review

Took my property on in the middle of the pandemic and got us tenants in just 2 weeks! Very impressed and 3D tours they provide are ... Read Full Review

Can’t thank Hannah enough for her helping us to find the perfect property, was such a quick and easy experience. Couldn’t recommend ... Read Full Review

Having tried two other agents I decided to use Sugarhouse to manage my two houses in Burley. A thorough inspection was done before they agreed to manage the properties indicative that they were keen on maintaining high standards. This year one house had drainage problems the other one sustained ... Read Full Review

Sarah was very knowledgeable about the properties we were shown, with a friendly and helpful attitude. the whole process was very simple and ... Read Full Review

A joke of a letting agent. Seemed really nice and helpful when viewing houses but since moving in they've been rude, unhelpful and unprofessional and have caused all the tenants in the house a huge amount of distress. Property was not cleaned or checked for maintenance issues prior to us ... Read Full Review

Recently moved into a property with Sugarhouse and wanted to say how impressed I was with their whole process. They are always really happy to help and the staff are always really friendly. Will be recommending them ... Read Full Review

When viewing the student properties with sugarhouse they provided us with great service and seemed like a reputable company, however after the contract was signed, the house we viewed looked completely different and was extremely damp and mouldy when we arrived, which we complained about and they ... Read Full Review

Rented with these guys for my whole student life (4 years) no issues. Always did repairs quickly and were always super nice. Reading the other reviews, I dont think people understand the culture of Leeds student market. Almost all my friends (and all of the houses in Leeds) move out and in on the ... Read Full Review

Apalling management and conduct throughout tenancy. Property was filthy on takeover but students expected to takeover and wait weeks until cleaner was sent. Lightbulbs not working, disrepair and poor state of furniture. On vacating the property was left clear and presentable but alarmingly on ... Read Full Review

Before the period of July to October I have never heard so much disorganisation, stupidity and disrespect from a company. The house wasn't ready when they said it would be, the decorator got paint on some of our belongings (which has still not been replaced). The workers from the agency ... Read Full Review