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Sugarhouse Properties
3.3/5, 14 Reviews
57% Recommended
100% letting valuation accuracy
71% letting fee satisfaction
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"Sugarhouse?..."
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1 Star Review
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By : 'Trel'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : LS6
4 Oct 2018
People found this helpful2
Before the period of July to October I have never heard so much disorganisation, stupidity and disrespect from a company. The house wasn't ready when they said it would be, the decorator got paint on some of our belongings (which has still not been replaced). The workers from the agency constantly walked in and out of the property without any communication with us to do so before hand (the contract says they need to give the tenants 24hrs notice) and bearing in mind I was the only tenant in the house over the summer, I'm female and having strange men just walk in unannounced is pretty scary; they never had a badge or ID to prove they were from the agency either. The easiest part of my whole tendency with them was signing the contract over to a new tenant. Although I am now having issues with getting my deposit back to me which was said to have taken a day but now apparently it's going to take 10 days? Communication with the workers needs to be improved as no one in the office knows what's going on with any tenants, even though there's about 10** * Thank you sugarhouse for the most stressful past months of my life.
Comments on Agent Fees
Bad, expensive
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By : Josh Mitchell
28 Nov 2018Hi Trel. I am sorry to hear that your experience with us was not a positive one from your perspective. I have spoken to you myself and understand that the matters which you have raised have all now been resolved. With regards to the painting, this was improvement works which the landlord offered to do at the property over the summer months. I do accept that (and apologise for) the contractor did unfortunately get some paint splatters onto some of your belongings, however, the contractor has refunded you the value of having the items professionally cleaned. I take on board your comments about contractors identifying themselves although we do ask that our contractors make themselves known to the occupants when entering a property. All of our deposits are returned as per tenancy deposit scheme timescales and guidelines. In regards to the comments regarding our staff, I can assure you that we have a great team that are incredibly dedicated to making sure our all of our tenants have a positive experience. Again, I am sorry to hear that feel that you did not experience this on this occasion. Josh Mitchell, General Manager
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 71.00% | £400 | £420 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 5 | 5 | 0 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- LS29
Address
Sugarhouse Properties
47 Headingley Lane, Leeds, West Yorkshire
LS6 1DP
0113 816 0131
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 10:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Appalling organisation. ...
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1 Star Review
By : 'Conor'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : LS28
16 Jul 2022
People found this helpful0
Appalling organisation. We arranged a viewing to view a property. The earliest availability was about 1 week ahead. We called the agents the day before to make sure, as we had had no contact or confirmation of the viewing and that it was a 30 minute drive for us to make the appointment. The agent ... Read Full Review
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We had a problem with a lock ...
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5 Star Review
By : 'John'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LS6
4 Jul 2022
People found this helpful0
We had a problem with a lock not working properly in a house my son was renting. Sugarhouse were extremely quick and efficient in solving the problem and changing the lock. Excellent service! I wish more companies were like this. Well ... Read Full Review
Comments (0)Was this helpful?:
Stay away from ...
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1 Star Review
By : 'Modn'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : No
Postcode : LS6
14 Jul 2021
People found this helpful0
Failed to fix the bad internet connection for more 8 months at least, refuses guarantors from outside UK, generally pushy and ... Read Full Review
Comments (0)Was this helpful?:
Hannah's been amazing ...
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5 Star Review
By : 'Caitlin'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £406
Would you recommend ? : Yes
Postcode : LS6
3 Mar 2021
People found this helpful0
Hannah's been amazing helping us find a property in the middle of the pandemic. The virtual tours have been so helpful for those of us who have to stay at home during the ... Read Full Review
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Took my property on in the ...
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5 Star Review
By : 'Nicki'
Branch : Leeds, 47 Headingley Lane
Services : Property Management (They manage our building)
Sold price : £520
Would you recommend ? : Yes
Postcode : LS6
3 Mar 2021
People found this helpful0
Took my property on in the middle of the pandemic and got us tenants in just 2 weeks! Very impressed and 3D tours they provide are ... Read Full Review
Comments (0)Was this helpful?:
Can’t thank Hannah ...
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5 Star Review
By : 'Grace'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £420
Would you recommend ? : Yes
Postcode : LS6
27 Feb 2021
People found this helpful0
Can’t thank Hannah enough for her helping us to find the perfect property, was such a quick and easy experience. Couldn’t recommend ... Read Full Review
Comments (0)Was this helpful?:
Trustworthy ...
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5 Star Review
By : 'ROBERT'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LS4
12 Nov 2020
People found this helpful2
Having tried two other agents I decided to use Sugarhouse to manage my two houses in Burley. A thorough inspection was done before they agreed to manage the properties indicative that they were keen on maintaining high standards. This year one house had drainage problems the other one sustained ... Read Full Review
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Sarah was very knowledgeable ...
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5 Star Review
By : 'Lois'
Branch : Leeds, 47 Headingley Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LS6
12 Nov 2020
People found this helpful0
Sarah was very knowledgeable about the properties we were shown, with a friendly and helpful attitude. the whole process was very simple and ... Read Full Review
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A joke of a letting agent. ...
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1 Star Review
By : 'Full'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
7 Sept 2020
People found this helpful0
A joke of a letting agent. Seemed really nice and helpful when viewing houses but since moving in they've been rude, unhelpful and unprofessional and have caused all the tenants in the house a huge amount of distress. Property was not cleaned or checked for maintenance issues prior to us ... Read Full Review
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5* Service from 5* ...
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5 Star Review
By : 'Jack'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LS6
24 Jul 2020
People found this helpful0
Recently moved into a property with Sugarhouse and wanted to say how impressed I was with their whole process. They are always really happy to help and the staff are always really friendly. Will be recommending them ... Read Full Review
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Scam! Makes false accusations ...
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1 Star Review
By : 'Jessica'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
7 Jul 2020
People found this helpful4
When viewing the student properties with sugarhouse they provided us with great service and seemed like a reputable company, however after the contract was signed, the house we viewed looked completely different and was extremely damp and mouldy when we arrived, which we complained about and they ... Read Full Review
Comments (1)Was this helpful?:
By : Josh Mitchell
24 Jul 2020Hi Jessica, I’m sorry to hear that you are unhappy with the service at Sugarhouse. As per our email correspondence, I have now resolved your queries and finalised the deposit return...
4 Years of happy ...
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5 Star Review
By : 'Jack'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : LS4
6 May 2020
People found this helpful0
Rented with these guys for my whole student life (4 years) no issues. Always did repairs quickly and were always super nice. Reading the other reviews, I dont think people understand the culture of Leeds student market. Almost all my friends (and all of the houses in Leeds) move out and in on the ... Read Full Review
Comments (0)Was this helpful?:
Apalling management and ...
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1 Star Review
By : 'Sharon'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
26 Sept 2019
People found this helpful3
Apalling management and conduct throughout tenancy. Property was filthy on takeover but students expected to takeover and wait weeks until cleaner was sent. Lightbulbs not working, disrepair and poor state of furniture. On vacating the property was left clear and presentable but alarmingly on ... Read Full Review
Comments (0)Was this helpful?:
Sugarhouse? ...
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1 Star Review
By : 'Trel'
Branch : Leeds, 47 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
4 Oct 2018
People found this helpful2
Before the period of July to October I have never heard so much disorganisation, stupidity and disrespect from a company. The house wasn't ready when they said it would be, the decorator got paint on some of our belongings (which has still not been replaced). The workers from the agency ... Read Full Review
Comments on Agent Fees
Bad, expensive
Comments (1)Was this helpful?:
By : Josh Mitchell
28 Nov 2018Hi Trel. I am sorry to hear that your experience with us was not a positive one from your perspective. I have spoken to you myself and understand that the matters which you have raised have all now...
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Last updated at 4/26/2021, 8:57:22 AM by allAgents
