Everything is alright with them until you are moving home and apply to get your 'protected' deposit back. They work with DPS and these are anything but impartial in a dispute, they awarded Crofts my deposit. People be warned! I'll write my experience with them: I am disabled and paid the deposit from my disability money, as it was urgent to get out of an abusive situation with former neighbours. When we moved out, Crofts carried out an inspection without us being there, behind our backs. We cleaned the house and they made some allegations that there was cleaning needed, repairs and other stuff, which wasn't true, but we didn't have proof. This happened just over three months ago and they still haven't done any repairs to the place (we checked that in person), but claimed our deposit money from us. When we moved there, the front garden was in a right state, weeds overgrown etc. and we made it look better. They made us pay for that too. In conclusion, if you decide to rent with them, please take photos of your home before you move in and when you are moving out because if they've done it to someone disabled and vulnerable, they will do it to you too. Your deposit is NOT protected with them. ABSOLUTELY DISGUSTING!!!