Jigsaw Lettings (Spalding)

Enquired on a house for let over 2 weeks ago to request photos of the inside as Rightmove only showed (and still only shows) 3 external photos, I was informed that Matt would get back to me later that day and email the photos over. I never received any photos of that property but after seeing Jigsaw had another property I was interested in, I decided to give them the benefit of the doubt and request a viewing on the second property. I had to repeatedly ring for days before Matt finally rang me back 3 days later, after I had given up trying, and booked a viewing for later that week. Every time I was told that Matt was busy and would ring me back that day but this never happened. On the day of the viewing I attempted to ring Matt to confirm the time we had arranged and that the viewing was still going ahead, but I was left with no answer yet again. Despite all of this, the house was presented very well due to it being a new build and I decided I would like to go ahead with an application. I spoke with Matt about the application process whilst at the property and was told I would have the link to the application form sent to me straight away. By the next morning I still hadn't received anything and after another phone call to Jigsaw, I was told again Matt was busy and would send it over when he could. This was already a day later than expected. Eventually I received the email with the application and completed this immediately. I was informed I would hear a response within 24 hours and awaited a phone call from Matt which I never received. I rang Matt the following day to get an update and was informed that all credit checks, income checks and referencing was passed and that all we needed was the landlord to confirm before I could go ahead and Matt would do this today and let me know the outcome the following day. Surprise surprise, I heard nothing from Matt again, and had attempted to call him multiple times with no success. Eventually I managed to speak with Matt who was far from helpful and simply stated he would be back in touch. Its been over a week since I started my application and I am still no further forward in knowing if it has been successful or not. I understand that applications take time but it is not unreasonable to be updated throughout the process. I have received multiple phone calls and emails from companies regarding setting up my broadband and utility bills etc for my move in date of 15th October? I have never been informed that my application has been accepted let alone given a move in date. It is nearly impossible to speak to Matt, and any request for a call back is simply ignored. If Jigsaw can't be bothered to even secure a tenant on a property, I would hate to think how difficult it would be to get an issue resolved once you had already moved in. I have now requested that my application is retracted as I refuse to spend any money with such a joke of a company after receiving absolutely disgusting customer service. And I certainly do not want Matt to receive any kind of commission for his inability to communicate and incompetency in carrying out his own job.