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Doorknobs
2.8/5, 32 Reviews
44% Recommended
71% sales valuation accuracy
100% letting valuation accuracy
73% sales fee satisfaction
73% letting fee satisfaction
Doorknobs are the local experts in letting rented property to tenants in the area and can help you find the rented accommodation you're searching for, from a studio flat to a detached house and all types of property lettings in-between.
"The worst company/agency I..."
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1 Star Review
By : 'Kinesis'
Services :
Would you recommend ? : No
Postcode : TN1
1 Oct 2021
People found this helpful1
The worst company/agency I have ever dealt with and the rudest/deceitful agents. FOR ANY TENNANT OR LANDLORD CONSIDERING THIS AGENCY PLEASE AVOID AT ALL COSTS. I originally left a glowing review as I was asked to leave one by one of the agents prior to moving into the flat that we have stayed in for the last six months. As soon as we moved in that's when the issues and lies became apparent, I hesitated to change my review to minimize further problems but now we have (half) of our deposit back I can reveal the truth to hopefully warm people about this agency. I am sure Doorknobs will come back with counter points to the issues I have listed below but I can assure everyone that I have email records and photos that can prove all of the below points. I will be reaching out to various legal governing bodies to see if any of our rights were violated. Issue/Lie 2. Rats. Rats. Rats. We were sold the flat based on an outside area that could be used for hanging washing etc. The area was completely infested with rats of multiple sizes. Daily rats would be running past our door (the kitchen). When I called the agency to say I wanted out they threatened me with a CCJ and said that they did not need to inform me that there were rats at the property and it was my job to recognise this. A rat trap magically appeared on the day we moved in. The rat guy was eventually sent out and he said they had known about this problem for ages in this area. The area was consistently covered in Pidgeon mess as well, basically vermin everywhere which made the area not only unusable but a health and safety hazard. Issue/Lie 2. They told us that virgin internet was available and installed, this was not true, nothing was installed and when we called virgin out they explained that they were not allowed to install to a basement flat. We ended up having to use our phone wifi which had barely any signal. As web developers this had a massive impact on our work. I have emails where I was specifically told that virgin wifi would be available. Lies. Issue 3. Electricity issues. The flat we stayed in was very small studio (literally one room and a small toilet/shower room). The agency told us that it was with British gas, we called British gas and they didn't have our property on the system anywhere. Eventually we gave the supply number to British gas and they set us up. A concern that we raised prior to moving in was that electric or storage heating would be expensive and they assured us that this was not the case and the heaters would be cost effective (I have an email to prove this). Once we got up and running the first bill was £350. That's right £350 for a tiny studio flat and we barely turned the heater on. We raised this as an issue with them, there were 2 other flats and a shop above and we thought that it might be hooked up wrong. We had absolutely no support at all so in the end we ended up switching the heating off, luckily for us it was coming up to the summer so the bills were less without the heating although still amounted to the average cost of a 3 bedroom detached house. Issue 4. We only got half of our deposit back at the end. In-fact when we dropped the keys off at the agency the agent even said 'Thanks we will let you know what we find'. Like they were planning to charge us before they even checked. I have lived in many places and I have never had so much of a deposit taken, not even close. Repainting 3 walls etc. Ridiculous and petty. I am going to stop now as it feels pretty negative to have to write this, I literally never leave reviews especially negative ones but this agency has left me no choice, I don't want anyone else to fall victim to their horrendous customer service and disingenuous business practices. Oh and one more thing. I had to lead pretty much everything, I literally had to remind the agent to send me the contract through to sign. Once again I have proof of this, I am positive that the landlord would go out of his mind if he knew. Please everyone, for your own sanity, avoid Doorknobs in Tunbridge wells at all costs.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 73% | £0 | £0 |
| Lettings | 100% | 73% | £275 | £1,350 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 2 | 6 | 15 | 0 | 0 | 0 | 1 | 1 | 0 |
Address
Doorknobs
Post Office Square, 2 Vale Road, Tunbridge Wells, Kent
TN1 1BP
01892 512101
Opening Hours
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- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The worst company/agency I ...
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1 Star Review
By : 'Kinesis'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN1
1 Oct 2021
People found this helpful1
The worst company/agency I have ever dealt with and the rudest/deceitful agents. FOR ANY TENNANT OR LANDLORD CONSIDERING THIS AGENCY PLEASE AVOID AT ALL COSTS. I originally left a glowing review as I was asked to leave one by one of the agents prior to moving into the flat that we have stayed ... Read Full Review
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Stay clear of these rude ...
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1 Star Review
By : 'Lin'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : TN1
8 Sept 2021
People found this helpful0
Stay clear of these rude crooks! Unprofessional, unresponsive, rude, nitpicking and just really bad human beings out to steal your money. Never been treated like this by an agent in my whole life! They use vague language on purpose so that they can keep your deposit money. I'm gobsmacked! ... Read Full Review
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Super helpful and easy to ...
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5 Star Review
By : 'Laura-Jayne'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN2
22 Jul 2021
People found this helpful0
Super helpful and easy to deal with. Lucy has been great as a point of contact, also putting us first and checking in on us. very pleased with the experience so ... Read Full Review
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Tenant? Choose to rent ...
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1 Star Review
By : 'Miss'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TN4
7 May 2020
People found this helpful3
Tenant? Choose to rent through this agent! Landlord? Steer clear! FYI we are not property tycoons – it was simply a case of we have a property each – coupling up in one and renting out the other to save paying two mortgages! Live and learn; you could argue it was our own inexperience which ... Read Full Review
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Doorknobs ...
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5 Star Review
By : 'Guy'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : TN1
17 Mar 2020
People found this helpful0
I'm a landlord and Doorknobs have been managing my property for over 6 years now. I live abroad and so I rely on them heavily to assist me in all aspects of the tenancies - I have nothing but praise for all members of their team. I appreciate the clear division of responsibilities within an ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Christine'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( Property Management )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : TN2
11 Mar 2020
People found this helpful0
I have used Doorknobs as my letting and managing agents for over eight years. I have several properties in and around Tunbridge Wells. I have always found them to be professional and easy to communicate with. My properties have always been occupied with very little down time, if any. During this ... Read Full Review
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Satisfied ...
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5 Star Review
By : 'Andrea'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN14
11 Mar 2020
People found this helpful0
We have been tenants with Doorknobs for over 2 years now in the Sevenoaks area. We couldn't be happier with their services. The whole process of finding us a perfect place, arranging viewings, signing contracts, handover of keys, etc. Since we have moved in we had regular contact with ... Read Full Review
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Landlord's ...
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5 Star Review
By : 'Ian'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN1
11 Mar 2020
People found this helpful0
I have been letting a number of properties via Doorknobs for nearly seven years and have always found them to provide an extremely efficient and friendly ... Read Full Review
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I can’t fault ...
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5 Star Review
By : 'Alex'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : TN14
10 Mar 2020
People found this helpful0
Doorknobs have managed my property for 6 years. They are extremely efficient, helpful and professional. Regular inspections and feedback given, timely rent payments and maintenance is addressed quickly and dealt with. I couldn’t recommend them ... Read Full Review
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Amazing company, super ...
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5 Star Review
By : 'Andra'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £12
Would you recommend ? : Yes
Postcode : TN2
10 Mar 2020
People found this helpful1
Amazing company, super professional and supportive when things go wrong in the property. They work with an array of efficient professionals. Totally ... Read Full Review
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Doorknobs have provided a ...
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5 Star Review
By : 'brian'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN2
10 Mar 2020
People found this helpful0
Doorknobs have provided a very friendly and professional service for the last 10 years. They respond quickly and helpfully to ... Read Full Review
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inept ...
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1 Star Review
By : 'D'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : TN1
9 Mar 2020
People found this helpful1
I find their positive reviews suspect. Firstly the language is largely similar and immediately complementary. As a landlord prior to dealing with them myself i wouldn't reward a letter with a review upon services rendered unless a sufficient amount of time had passed between letting and ... Read Full Review
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Doorknobs have been my ...
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4 Star Review
By : 'Neil'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN2
4 Mar 2020
People found this helpful0
Doorknobs have been my managing agent in Tunbridge Wells for over 10 years - they have always been very good at sorting out any issues with Tenants whenever a crisis has happened. Long may it ... Read Full Review
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We have had nothing but ...
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5 Star Review
By : 'Ian'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN4
3 Mar 2020
People found this helpful0
We have had nothing but positive experiences since letting through Doorknobs a couple of years ago. The leasing process was very simple. We have received quick and efficient responses at any point that we have had need their assistance with the property. They have seen how we look after the ... Read Full Review
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Excellent service ...
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5 Star Review
By : 'eren'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
3 Mar 2020
People found this helpful0
Excellent service from when we called to view to when we moved in. Flexible and helpful with viewings and made sure everything was sorted with the refurbishment before we moved in. ... Read Full Review
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I have been a tenant through ...
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5 Star Review
By : 'Jenny'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
3 Mar 2020
People found this helpful0
I have been a tenant through Doorknobs in the same property for over five years and have found them to be exceptional. They do regular checks to ensure the property is kept well and to see if there's anything I need doing. Maintenance and repairs are carried out almost immediately and all the ... Read Full Review
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WARNING DO NOT USE ...
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1 Star Review
By : 'Richard'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : TN4
13 Feb 2020
People found this helpful6
WARNING WARNING WARNING DO NOT USE THEM... They are SCUM, Jack Thrower in particular.. total low life PERSON.. 6months after leaving a rental from them I am still pissed off.. ok lets begin, at first the rental initially went well, once problems began with the property this is where I had ... Read Full Review
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I rented a nice 3 bedroom ...
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1 Star Review
By : 'Joe'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN4
7 Jan 2020
People found this helpful3
I rented a nice 3 bedroom flat from Doorknobs a few years ago, it was a fairly nice experience up until the contract was signed and I was moved in, at which point they turned into some of smarmiest estate agents I've ever had the displeasure of dealing with. I came home one day to see the ... Read Full Review
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Rude ignorant it could not be ...
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1 Star Review
By : 'Cameron'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : TN4
15 Nov 2019
People found this helpful1
Rude ignorant it could not be possible to be less helpful oddly enough the actual property owner is great I would think they would be better served securing the services of a more reputable agent they are out ... Read Full Review
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just read all the other ...
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1 Star Review
By : 'They'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £275
Would you recommend ? : No
Postcode : TN2
11 Jun 2019
People found this helpful2
Where do I start? I am currently a tenant, I have been for some years. I'm very unhappy with the standards they work by at doorknobs and I would suggest you check other letting agents in town before begging any enquiries with them. Obviously if they have a property on the books you like ... Read Full Review
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not the issue
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