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The UK's Largest Customer Review Website for the Property Industry

2.8/5, 32 Reviews
44% Recommended
71% sales valuation accuracy
100% letting valuation accuracy
73% sales fee satisfaction
73% letting fee satisfaction

Jack
By : 'Richard'
Services :
Rent PCM : £1200
Would you recommend ? : No
Postcode : TN4
WARNING WARNING WARNING DO NOT USE THEM... They are SCUM, Jack Thrower in particular.. total low life PERSON.. 6months after leaving a rental from them I am still pissed off.. ok lets begin, at first the rental initially went well, once problems began with the property this is where I had to either fix or pay myself.. I did not really mind the small things as I am a tradesman.. but what has royally annoyed me is on a number of occasions I had requested URGENT repairs to an unsafe area of the garden (Collapsing wall) a shed that had a badly leaking roof a garage door which was broken.. none of which repaired.. fast forward to when we were ready to move out, surprise surprise they now wanted access to fix things prior to a new tenant, as they lost the spare keys I had to be home numerous times to let tradesmen in at a cost to myself.. on the day hand over Smarmy Ass Jack arrived, now we had the entire house professionally cleaned, carpets washed, cooker etc etc, but he still tried hard to find fault, pointing out the kitchen extractor felt a bit sticky, really its a F-ing extractor.. that said he at this point found not a single fault... the paperwork was signed by me agreeing everything was done etc... I handed over the keys and left.. a number of weeks later I was informed I would be charged for weeds that were in the UNSAFE area of the garden mentioned before, I had told Doorknobs over and over during every property inspection I will not use that area. I refused to pay and they withheld our deposit to ransom.. the final insult was when I requested items I left in the property to be returned, this really surprised me, Jacks actual words in his email ‘you should have removed prior to you checking out, and thus now form a part of the property’ THIEVES... so my advice, FIND ANOTHER LETTING AGENT, if you cannot I suggest you draft a document that protects you on exit, as many reviews state how they hit you with a stealth fee after hand back.. Oh and another thing, they insisted on taking photos of the inside with all our personal belongings to put pictures on their website as they said they have to have new ones each time, surprise surprise they still use our pictures, Despite having plenty of images of it empty.. My synopsis... Runaway fast....
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 73% | £0 | £0 |
| Lettings | 100% | 73% | £275 | £1,350 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 6 | 15 | 0 | 0 | 0 | 1 | 1 | 0 |
Doorknobs
Post Office Square, 2 Vale Road, Tunbridge Wells, Kent
TN1 1BP
01892 512101



By : 'Kinesis'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN1
The worst company/agency I have ever dealt with and the rudest/deceitful agents. FOR ANY TENNANT OR LANDLORD CONSIDERING THIS AGENCY PLEASE AVOID AT ALL COSTS. I originally left a glowing review as I was asked to leave one by one of the agents prior to moving into the flat that we have stayed ... Read Full Review
By : 'Lin'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : TN1
Stay clear of these rude crooks! Unprofessional, unresponsive, rude, nitpicking and just really bad human beings out to steal your money. Never been treated like this by an agent in my whole life! They use vague language on purpose so that they can keep your deposit money. I'm gobsmacked! ... Read Full Review

By : 'Laura-Jayne'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN2
Super helpful and easy to deal with. Lucy has been great as a point of contact, also putting us first and checking in on us. very pleased with the experience so ... Read Full Review
By : 'Miss'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TN4
Tenant? Choose to rent through this agent! Landlord? Steer clear! FYI we are not property tycoons – it was simply a case of we have a property each – coupling up in one and renting out the other to save paying two mortgages! Live and learn; you could argue it was our own inexperience which ... Read Full Review

By : 'Guy'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : TN1
I'm a landlord and Doorknobs have been managing my property for over 6 years now. I live abroad and so I rely on them heavily to assist me in all aspects of the tenancies - I have nothing but praise for all members of their team. I appreciate the clear division of responsibilities within an ... Read Full Review
By : 'Christine'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( Property Management )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : TN2
I have used Doorknobs as my letting and managing agents for over eight years. I have several properties in and around Tunbridge Wells. I have always found them to be professional and easy to communicate with. My properties have always been occupied with very little down time, if any. During this ... Read Full Review
By : 'Andrea'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN14
We have been tenants with Doorknobs for over 2 years now in the Sevenoaks area. We couldn't be happier with their services. The whole process of finding us a perfect place, arranging viewings, signing contracts, handover of keys, etc. Since we have moved in we had regular contact with ... Read Full Review


By : 'Ian'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN1
I have been letting a number of properties via Doorknobs for nearly seven years and have always found them to provide an extremely efficient and friendly ... Read Full Review

By : 'Alex'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : TN14
Doorknobs have managed my property for 6 years. They are extremely efficient, helpful and professional. Regular inspections and feedback given, timely rent payments and maintenance is addressed quickly and dealt with. I couldn’t recommend them ... Read Full Review
By : 'Andra'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £12
Would you recommend ? : Yes
Postcode : TN2
Amazing company, super professional and supportive when things go wrong in the property. They work with an array of efficient professionals. Totally ... Read Full Review
By : 'brian'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN2
Doorknobs have provided a very friendly and professional service for the last 10 years. They respond quickly and helpfully to ... Read Full Review
By : 'D'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : TN1
I find their positive reviews suspect. Firstly the language is largely similar and immediately complementary. As a landlord prior to dealing with them myself i wouldn't reward a letter with a review upon services rendered unless a sufficient amount of time had passed between letting and ... Read Full Review


By : 'Neil'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN2
Doorknobs have been my managing agent in Tunbridge Wells for over 10 years - they have always been very good at sorting out any issues with Tenants whenever a crisis has happened. Long may it ... Read Full Review
By : 'Ian'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN4
We have had nothing but positive experiences since letting through Doorknobs a couple of years ago. The leasing process was very simple. We have received quick and efficient responses at any point that we have had need their assistance with the property. They have seen how we look after the ... Read Full Review


By : 'eren'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
Excellent service from when we called to view to when we moved in. Flexible and helpful with viewings and made sure everything was sorted with the refurbishment before we moved in. ... Read Full Review
By : 'Jenny'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
I have been a tenant through Doorknobs in the same property for over five years and have found them to be exceptional. They do regular checks to ensure the property is kept well and to see if there's anything I need doing. Maintenance and repairs are carried out almost immediately and all the ... Read Full Review

By : 'Richard'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : TN4
WARNING WARNING WARNING DO NOT USE THEM... They are SCUM, Jack Thrower in particular.. total low life PERSON.. 6months after leaving a rental from them I am still pissed off.. ok lets begin, at first the rental initially went well, once problems began with the property this is where I had ... Read Full Review
By : 'Joe'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN4
I rented a nice 3 bedroom flat from Doorknobs a few years ago, it was a fairly nice experience up until the contract was signed and I was moved in, at which point they turned into some of smarmiest estate agents I've ever had the displeasure of dealing with. I came home one day to see the ... Read Full Review
By : 'Cameron'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : TN4
Rude ignorant it could not be possible to be less helpful oddly enough the actual property owner is great I would think they would be better served securing the services of a more reputable agent they are out ... Read Full Review

By : 'They'
Branch : Tunbridge Wells, Post Office Square, 2 Vale Road
Services : Letting( As a Tenant )
Rent PCM : £275
Would you recommend ? : No
Postcode : TN2
Where do I start? I am currently a tenant, I have been for some years. I'm very unhappy with the standards they work by at doorknobs and I would suggest you check other letting agents in town before begging any enquiries with them. Obviously if they have a property on the books you like ... Read Full Review
not the issue
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Last updated at 11/30/2, 12:00:00 AM by allAgents