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Southampton City, Southampton SO15
2.5/5, 11 Reviews
36% Recommended
17% sales valuation accuracy
100% letting valuation accuracy
55% sales fee satisfaction
55% letting fee satisfaction
No description for branch.
"An awful company -would never ..."
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1 Star Review
By : 'Guest'
Services : Letting(As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : SO16
17 Sept 2021
People found this helpful0
An awful company -would never trust again!! Would never trust again!! Showed me a virtual video of an apartment to rent and asked me to pay a holding deposit for referencing. When I paid and went to see a couple of weeks later, it was a disgusting place and very much different to the one I saw online. An awful place in terms of seriously stained and dirty walls and furniture, damage to the wall, excessive dirt and mould on the floor that was disgusting, stains everywhere on furniture, and broken furniture. The guy showing me around apologised and said this must have happened in the last week since the virtual viewing!!! -which is unbelievable!. More shockingly, refused to refund all my holding deposit despite escalating it to their letting director!! Shame on them!
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By : Gavin Naish
22 Sept 2021We understand that you are not happy with Jack Fisher’s response to your claims of misdescription and are questioning our retention of all but £50 of your holding fee. As the Lettings Director I will now respond answering your points as shown below in your email dated 16th September 2021. Firstly, we gave you the Martin & Co complaints procedure for your information as required to do so when notified of any formal complaint. As this is an active formal complaint the repsonse to this will be sent in line with the complaints procedure. In your case we have decided to refund all but £50 to mitigate our losses of works already carried out. I can confirm that the virtual viewing was carried out whilst the tenant was in situ on August 14th 2021. The tenant has been in situ for 4 years so some repairs and cleaning would be normal at the end of the tenancy. The full extent of which was noted on the check out report carried out once the tenant had vacated. The property was due to have all works required carried out by professional contractors and cleaners to ensure that the property was in a good, clean condition for your move in date. However, due to your second viewing whereby you viewed the property after the tenants belongings had been removed but before the works were completed you saw the property in a raw state. This is no reflection on our processes, procedures or practice and is a normal step of tenant moves out, property condition is reviewed and rectified, new tenant moves in. You have decided, despite being advised that the property would be presented to you on your move in date in a good, clean condition to pull out of the tenancy with no reasonable cause as such the deduction from your holding fee is lawful. It is regretful that you have taken this view point but I hope this has clarified the situation
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 17% | 55.00000000000001% | £0 | £0 |
| Lettings | 100% | 55.00000000000001% | £550 | £750 |
Areas covered
- SO14
- SO15
- SO16
- SO17
- SO18
- SO19
- SO30
- SO31
- SO50
Address
Martin & Co
46 London Road, Southampton, Hampshire
SO15 2AH
02380988881
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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An awful company -would never ...
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1 Star Review
By : 'Guest'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : SO16
17 Sept 2021
People found this helpful0
An awful company -would never trust again!! Would never trust again!! Showed me a virtual video of an apartment to rent and asked me to pay a holding deposit for referencing. When I paid and went to see a couple of weeks later, it was a disgusting place and very much different to the one I saw... Read Full Review
Comments (1)Was this helpful?:
By : Gavin Naish
22 Sept 2021We understand that you are not happy with Jack Fisher’s response to your claims of misdescription and are questioning our retention of all but £50 of your holding fee. As the Lettings...
Years of great ...
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5 Star Review
By : 'Jim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SO15
24 Apr 2021
People found this helpful0
I have been working with Martin and Co Southampton for many years and have received excellent service. Most recently Anastasia has been dealing with my property and has exhibited prompt, timely and professional handling of my rental property. I can recommend them without... Read Full Review
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Excellent support from Megan ...
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5 Star Review
By : 'ray'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : SO15
19 Apr 2021
People found this helpful0
Excellent support from Megan Ward Megan is always extremely helpful in dealing with any issues or requirements I have as a landlord. Megan always responds immediately to emails and arranges any third party involvement without hesitation. A credit to Martin & Co. and a pleasure to deal... Read Full Review
Comments (1)Was this helpful?:
By : Gavin Naish
19 Apr 2021Thank you, so kind of you to say...
Very responsive and ...
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5 Star Review
By : 'Rajas'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SO19
15 Apr 2021
People found this helpful0
Since we are tenants, generally we are not fond of agencies. With Martin and co we had different experience. Megan Ward who is responsible for our property has been very prompt to reply and from the start she handled everything professionally i.e. from property viewing till maintenance. The house... Read Full Review
Comments (1)Was this helpful?:
By : Gavin Naish
19 Apr 2021Thank you for the fantastic kind words, very much appreciate the...
I have been so pleased with ...
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5 Star Review
By : 'Michelle'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : SO14
15 Apr 2021
People found this helpful0
I have been so pleased with Martin&Co for the last year I have been with them. Megan usually deals with any queries or problems I have.She sorts everything out quickly and efficiently. She is also very friendly as well as professional All in all,a 5*... Read Full Review
Comments (1)Was this helpful?:
By : Gavin Naish
19 Apr 2021Megan will be thrilled with the review, thank you so...
"Professionalism ...
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1 Star Review
By : 'Safa'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : SO15
23 Dec 2018
People found this helpful4
Dealing with this agency was one of the worst experiences we had. The flat was horrible, we couldn't even last 1 month there , it made us sick, and at the end we didn't get our deposit back for bunch of silly reasons. Deserve no start... we were never late for paying rent although ... Read Full Review
Comments on Agent Fees
Bad
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Terrible ...
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1 Star Review
By : 'Shaun'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : SO19
16 Oct 2018
People found this helpful3
Worst agency I have ever dealt with, took so long to get a rotten floor fixed the try blaming us for not letting them do the work and I have been called a liar twice, con artists... Read Full Review
Comments on Agent Fees
Bad
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Awful ...
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1 Star Review
By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO19
31 Aug 2018
People found this helpful2
All in all an awful company to deal with. Overcharged for everything from fees in the beginning to check out fees. Rude when I contacted them with any problem, not polite and them as the letting agents were the sole reason I left the property. Charged me incorrectly and when I argued it they told... Read Full Review
Comments on Agent Fees
Negative experience all round including fees
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A totally awful experience ...
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1 Star Review
By : 'Never'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO14
29 Apr 2017
People found this helpful3
A totally awful experience from start to finish. Would not rent from this company again. They don't check you in, you have to do it and then when they check you out it sometimes is a different inventory company. So discrepancies and standards vary. They only care about the landlord as they are... Read Full Review
Comments on Agent Fees
Fees are far to high.
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As other people has stated ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO1
18 Feb 2017
People found this helpful4
As other people has stated avoid to rent with this overrated company. They will charge you a lot when entering to the property and, when you leave, they will try to take as much money from your deposit as they can, trying to find bad excuses. Awful experience! And by the way, of you have something ... Read Full Review
Comments on Agent Fees
High charges when you enter the house that you need to pay if you want to keep it. And keep in mind that they will charge you when you leave, no matter how clean you leave the house they will look for excuses as they know that we need the money back and we have not got the time to go for arbitration(which is a proccess that they need to accep as well otherwise it wont serve for nothing)
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One of the worst companies I ...
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2 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO15
17 Aug 2016
People found this helpful4
One of the worst companies I have ever dealt with. From issues from the very start (insisting my partner make a 700 mile round trip to sign one form instead of faxing it from her local branch) through to bad communication about the property's facilities (we were told we had pay monthly electric and ... Read Full Review
What agent could do to change your mind?
Fair market prices
Comments on Agent Fees
Fair market prices
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5/23/2017, 2:35:43 AM by allAgents
