Terrible service, dont do what they say, poor Communication and unacceptable service... Read Full Review

Poor - their fee is not in line with market. It was justified to me on the basis that they offered above average. So far, they have failed to do basic things correctly. Viewings have been arranged without appointments, and can't lift a phone to call back. Would not recommend. The branch... Read Full Review

Re Swetenhams Chester I can't comment on the lettings team as they seem to have positive reviews but what I can say - if you thinking of selling your house with Swetenhams , please give it some serious consideration . There was one lady called Joanne who was brilliant but unfortunately she... Read Full Review

INITIALLY FRIENDLY AND EFFICIENT AND KNOWLEDGEABLE CONTACT. THEN EXPERIENCE WITH THE REST OF THE TEAM NOT ONLY FRIENDLY, WELCOMING AND HELPFUL BUT PROACTIVE. ALWAYS AVAILABLE TO ANSWER ANY QUESTION PUT TO THEM. VERY SUPPORTIVE WHEN COMPLETING... Read Full Review

We rented a house with swetenhams , Thayf was so helpful and pleasant from day 1, the viewings were covid safe and easy, he was so efficient and made everything so easy for us I didn't have to worry about the stress of moving out, he was always helpful and informative and answered all of our... Read Full Review

This Company manage a rented property next door to our house. The fire alarm has been continually sounding for 6th days. Nobody is living in the property and they have ignored all phone call I have made to ask what action is being taken. If I owned this property, I wouldn’t be happy to... Read Full Review

My partner and I were made unintentional landlords in 2018 due to an international relocation opportunity. We decided to enrol the services of Swetenhams Chester branch to find a tenant and manage our property in Chester for the duration of our expatriation. We would like to share our experiences... Read Full Review

My property was let within about one month of Swetenham's marketing it. Fraser Purcell at the Chester office did a superb job. My maintenance contact is Mark Dann. He has been extremely efficient and very patient with quite a handful of tenant requests. He has a pragmatic approach for which ... Read Full Review

I have had significant problems with this agency for a long period of time. In the last six months, however, I have noticed a significant change in their approach to their responsibilities as a letting agent. Whether this is due to a change of 'culture' within the organisation or simply... Read Full Review

I've been renting through Swetenhams in Chester for 5 years now. The property I rent has an excellent landlord who I've struck up a good working relationship with. When I first relocated to Chester, I found the whole process of moving in pretty straight forward and painless. A couple of... Read Full Review

I have lived in this rented property for a year now, and have had a pleasant experience from the start, so far. The process for contracts and moving in was extremely smooth and easy, and any problem so far- which has been very few, has been dealt with within 24 hours. I have always been responded... Read Full Review

A developers point of view here : We initially advertised 2 large executive houses with Swetenhams on an off-plan basis about 18 months ago. They took some initial photographs of the houses when they were shell's and never returned for updated photo's until the first one was finished... Read Full Review

Please avoid this estate agents, they were absolutely horrendous. They have not got a clue. They arranged viewings and never told us, they listed our property on the internet without our approval and with incorrect details, they had several different people visiting our house , valuer, sales... Read Full Review

Never call you back when you ask them to, terrible customer service skills, will take you over a month to get a deposit back if renting and they never ever keep you updated. Will happily take your money but once you are no longer a tenant they will ignore and make excuses to not release the... Read Full Review

Appalling service and attitude. Total incompetence. Lost the keys to the property I purchased and then fabricated a whole story about how the keys had actually been handed over. Liars. Have been left without one single front door key meaning I have to meet family members with the key so they can... Read Full Review

Avoid! Absolute rubbish service. On the market for 18 months, no viewings, no communication. When I phoned up to remove from the market they didn't know who I was, made no effort to ask why I was withdrawing. Very disappointing. Nicholas Bowden promised we wouldn't be abandoned. We were... Read Full Review

Terrible service from day one, lies about the package and support they offer, no proactive marketing of the property. 3 viewings were messed up in the space of a couple of weeks. Poor communication and constant lies. I would avoid Swetenhams Chester at all costs as they are unbelievably... Read Full Review

Arrangement was made for valuation on above property June 2015 for mr Bowden to visit for 11.00am appointment. Waited till 11.30am then phone agents office said he had left. Still failed to turn up, no apology or reason havn,t heard anything... Read Full Review

I'm going along with everything that anyone else has said about Swetenhams Chester. To say they are diabolically awful is quite an understatement. They claim to be Chester's Premiere Estate Agents – Lord help the rest!! On 27th March 2015 I instructed Adam Palmer of Swetenhams... Read Full Review

I have dealt with Swetenhams many times over the years and have they have always rented my house out very quickly and have found great tenants. They are really friendly and go above and beyond to help me with my properties. They also always get me the optimum... Read Full Review