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London, E4
3.4/5, 5 Reviews
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50% letting fee satisfaction
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"Had a terrible experience..."
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1 Star Review
By : 'lmonteiro@hotmail.co.uk'
Services :
Rent PCM : £1000
Would you recommend ? : No
Postcode : E4
15 Jun 2021
People found this helpful0
Had a terrible experience with Mc Raes Estate Agents. I found a property to rent through this Estate Agent. Paid holding deposit while they were doing referencing checks. However, they kept property advertised in all websites including their own after I had the holding deposit for them to remove property from the marked. Moreover, they took too long to get references with Employer although we are calling them to speed up the process. They said they could not do anything as they hire a third party company to do the checks. As a result, they kept part of the holding deposit stating it had passed the 15 days period to pass referencing. Also, they made false allegations that my husband's pay slips were fake because there was no income tax deductions although he had no deductions because he was on the tax fee allowance period but they just assumed we were given misleading information and on these grounds they kept our money. When I try to escalate the complaint they threatened us saying if we do escalate they would report my husband company for not paying tax. They follow all the complaint procedure response in writing but called me directly several time to make these threats. I could not believe I was dealing with a such a dodgy company. I would not recommend this Estate Agents. They are not reliable.
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lmonteiro@hotmail.co.uk
Ann & Gavin Sheridan +pooches!
MCRAES LETTING AGENT
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 100% | 50% | £950 | £1,000 |
Address
McRaes Property Services
18 The Avenue
Highams Park, London, Greater London
E4 9LD
020 8503 3336
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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McRaes Property Services Branches (View All 2)
Had a terrible experience ...
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1 Star Review
By : 'lmonteiro@hotmail.co.uk'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : E4
15 Jun 2021
People found this helpful0
Had a terrible experience with Mc Raes Estate Agents. I found a property to rent through this Estate Agent. Paid holding deposit while they were doing referencing checks. However, they kept property advertised in all websites including their own after I had the holding deposit for them to remove... Read Full Review
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I don't feel that they could ...
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5 Star Review
By : 'Matthew'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : E4
26 Jun 2017
People found this helpful1
I don't feel that they could do anything to improve their service. The team are friendly, professional and extremely knowledgeable. I have used McRaes to sell and let property and I have no reason to consider using anyone... Read Full Review
Comments on Agent Fees
The fees which I pay offer great value. More than happy.
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Well what can I say, At first ...
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5 Star Review
By : 'Ann'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E4
28 Oct 2016
People found this helpful2
Well what can I say, At first I wasn't entirely sure we had chosen the right agent but boy oh boy was I wrong. Craig promised myself and my disabled mother a personal,professional service when selling our 4 bed detached house in Highams Park back in June. What he provided was above and beyond our... Read Full Review
Comments on Agent Fees
We were more than happy with the percentage we paid
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I highly recommend Mcreas. ...
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5 Star Review
By : 'Jensen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG8
24 Oct 2015
People found this helpful2
I highly recommend Mcreas. They supported us all the way with selling our property. Highly professional with excellent communication. The other agents came up with empty promises. Mcreas were open and honest and sold our property making sure the sale would go smoothly. Lisa is an exceptional member ... Read Full Review
What agent could do to change your mind?
Very reasonable
Comments on Agent Fees
Very reasonable
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I rented from this letting ...
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1 Star Review
By : 'MCRAES'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E4
30 Sept 2013
People found this helpful0
I rented from this letting agent for just over 2 years. Terrible property, no heating, no double glazing. In that time I kept the property in excellent condition and reported any problems with the property to the landlord so they could be resolved quickly. I have since vacated this property... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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