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Guildford, GU1
2.3/5, 8 Reviews
38% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
"I have recently tried to take ..."
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1 Star Review
By : 'Chris'
Services : Letting(I am a Tenant)
Would you recommend ? : No
10 Oct 2012
People found this helpful4
I have recently tried to take a Property from this agency. First of all, the agency fees was note mentioned to me, even I asked for the same over Phone. They told me that they would let me know later. Once I got the good faith document from them. It indicates that I need to pay 600 GBP as the agency fees. All the other agents are charging much less than them. which is in range from 350 to 400. Then they said they would consider reducing the agency fees once I will provide some commitment to take the property. Once I reached there office, it was told to me that it is not possible for them to do so. So I have to agree to pay the fees. Then after few days, I got a call saying that the property is no longer available to be on rent now. This is quite ridiculas, that once you get the documents signed, later it was told that property is no longer available.... More over too many lies ... I know that they would have kept the money with them if I would have withdrawn to rent the property after signing the good faith document.
What agent could do to change your mind?
First of all tell the truth upfront. Secondly provide some compensation, in case they fail to provide property on rent even after agreeing for the same.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £388 | £1,200 |
Address
Countrywide Residential Lettings
172 High Street, Guildford, Surrey
GU1 3HW
01483 535321
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Countrywide Residential Lettings Branches (View All 102)
Bad ...
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1 Star Review
By : 'L'
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : GU24
1 Nov 2018
People found this helpful1
Kind and polite... until they receive your payments. After that, forget about them. They won't be of any help, totally useless. They become very responsive again at check out, when they will find a way to deduct what they can from your deposit. Useless.... Read Full Review
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The WORST company to deal ...
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1 Star Review
By : 'Watching'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : GU5
6 Jan 2018
People found this helpful3
The WORST company to deal with. The property management company Countrywide made us wait over 7 months for house repairs, then Gascoigne Pees agents made my husband, baby and I homeless over the new year period and then expected us to STILL pay rent with an offer of outdoor porta potty!!!! Not what ... Read Full Review
Comments on Agent Fees
Ridiculous. No inventory carried out but still charged for it. Admin fees are a joke!
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I felt I had to write this ...
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2 Star Review
By : 'aggy54'
Services : Letting (As a Tenant)
Rent PCM : £388
Would you recommend ? : No
Postcode : GU2
3 Jul 2015
People found this helpful0
I felt I had to write this review even though my daughter left Uni 3 years ago because the treatment received by this branch and specifically Andrea was disgusting. I was asked to act as a guarantor for my daughter AND her housemates ! Andrea was rude to my daughter and her housemates, treating ... Read Full Review
What agent could do to change your mind?
Extortionate
Comments on Agent Fees
Extortionate
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We had been satisfied ...
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3 Star Review
By : 'Snorky'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU1
19 Feb 2013
People found this helpful7
We had been satisfied customers of Gascoigne-Pees for the last 7 years, but a recent outrageous lapse has diminished our satisfaction considerably. When the tenancy ended on our property last June, Gascoigne-Pees changed our electricity supplier to E.On (whom I had never heard of and therefore... Read Full Review
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I have recently tried to take ...
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1 Star Review
By : 'Chris'
Services : Letting (As a Tenant)
Would you recommend ? : No
10 Oct 2012
People found this helpful4
I have recently tried to take a Property from this agency. First of all, the agency fees was note mentioned to me, even I asked for the same over Phone. They told me that they would let me know later. Once I got the good faith document from them. It indicates that I need to pay 600 GBP as the... Read Full Review
What agent could do to change your mind?
First of all tell the truth upfront. Secondly provide some compensation, in case they fail to provide property on rent even after agreeing for the same.
Comments (0)Was this helpful?:
Have you ever heard of the ...
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1 Star Review
By : 'MARC'
Services : Letting (As a Tenant)
Would you recommend ? : No
3 Oct 2012
People found this helpful12
Have you ever heard of the saying " Customer is the king". Well in the guildford (high street) branch of Mann countrywide, there is only one king and that is Andrea King, a woman who will give you no respect and will treat you like garbage. I wonder how she could tell me (the tenant) ... Read Full Review
What agent could do to change your mind?
The Agent must understand that the customer is a tenant. A branch manager like Andrea does not seem to have the business sense to understand who is and isn\'t a customer. A customer has the right to choose a service and the right to exit from the service when there is a need to. People like Andrea have left a indelible mark on my impression of letting agencies which needless to say remains negative. If she had displayed patience and politeness in her dealings with me, I would have been less stressed and my impression of them wold have been positive. But sadly this woman\'s behavior leaves me in bitter taste.
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My wife and I decided towards ...
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5 Star Review
By : 'Mohammed'
Services : Letting (As a Owner)
Would you recommend ? : Yes
11 Sept 2012
People found this helpful0
My wife and I decided towards the end of 2011 that we planned to move. We decided we wanted to rent out our existing home and were advised to contact many of the lettings agents in Guildford. I think we met nearly all of them and were dissapointed to say the least. it was a Thursday afternoon when... Read Full Review
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MANN Countrywide Lettings ...
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4 Star Review
By : 'Ms'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
28 Mar 2012
People found this helpful0
MANN Countrywide Lettings found me a property within 48hrs of me being registered as an applicant. They processed my needs quickly and provided fantastic customer service. I will recommend them to anyone looking to rent a property in the near... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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