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Dudley, DY1
2.8/5, 11 Reviews
45% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
No Description Found
"Unprofessional..."
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1 Star Review
By : 'ATuckwell'
Services :
Would you recommend ? : No
Postcode : DY4
13 Jul 2021
People found this helpful0
I contacted Connells regarding one of their clients who had been evidently dishonest about their property, having relisted it at a significantly increased asking price despite a previous agreement between the client and myself. After having to chase Connells for a response, I eventually spoke with Kyle who was disinterested and patronising throughout the entire conversation; needing basic details repeated to him due to not paying attention and taking them out of context (it was almost as though he was trying to make me out to be confused in order to impress his colleagues – very peculiar behaviour for anyone over the age of 12). Instead of apologising on behalf of their client, he bizarrely boasted about how many offers they'd had. I found this hard to believe given the overpricing, that and the fact that the house was still on the market months later. Trump-esque levels of ignorance from an alleged manager who clearly thought it was okay to be poor at his job.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 88% | £0 | £0 |
| Lettings | 100% | 88% | £500 | £850 |
Address
Connells
4 & 5 Stone Street, Dudley, West Midlands
DY1 1NS
01384 214 770
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Connells Branches (View All 160)
Not to be ...
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1 Star Review
By : 'Charlene'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DY3
7 Oct 2023
People found this helpful0
Rated 0 out of 5 stars This agent is not to be trusted. This service is not to be trusted. As a first time buyer I was not assisted, guided or helped in any way with my offer. I was certain on a property I wanted. I wanted to make an offer, they put in a lower offer from no intuition taking... Read Full Review
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This agent is one of the best ...
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5 Star Review
By : 'Tony'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : DY2
29 Nov 2022
People found this helpful0
This agent is one of the best in the industry. A combination of dependable staff members (Kamal) and use of technology makes them unique and efficient. I am very satisfied with their services... Read Full Review
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Kamal at the Dudley branch ...
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5 Star Review
By : 'Adejoh'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : DY1
6 Nov 2022
People found this helpful0
Kamal at the Dudley branch was really a great help during my letting process. He never stopped calling to give updates on the progress of my application. More so, he was always willing to answer all my questions, even those one may consider to be 'stupid'?. He made the whole process... Read Full Review
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Unprofessional ...
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1 Star Review
By : 'ATuckwell'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DY4
13 Jul 2021
People found this helpful0
I contacted Connells regarding one of their clients who had been evidently dishonest about their property, having relisted it at a significantly increased asking price despite a previous agreement between the client and myself. After having to chase Connells for a response, I eventually spoke with... Read Full Review
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Unprofessional ...
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1 Star Review
By : 'FS'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DY2
8 Oct 2020
People found this helpful0
I arranged to rent a flat which the tenancy would start on 3rd of October. I was told that the tenant will leave the property on 30th of September. I called them on the 2nd of October in order to arrange a time to hand me the keys for the moving. They then informed me that the current tenant still... Read Full Review
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Joe at the Dudley branch ...
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5 Star Review
By : 'Nicole'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B64
17 Jul 2020
People found this helpful0
Joe at the Dudley branch really helped myself and my sister when it came to securing a property he literally went above and beyond to ensure the process was as smooth and as quick as possible for us. Due to our difficult circumstances joe was very understanding when it came to us being not able to ... Read Full Review
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find a ...
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5 Star Review
By : 'Graham'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : DY4
10 Jul 2020
People found this helpful0
Joe at the dudley branch found me tenants in double quick time for 2 properties he was professional and courteous and a pleasure to deal... Read Full Review
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Letting manager hassled me to ...
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1 Star Review
By : 'Jangeer'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DY2
18 Apr 2020
People found this helpful0
Letting manager hassled me to let my property to there good friend at a discounted price after several calls to me I agreed. Was told working family good friend. Turned out nightmare tenant had 3 dogs trashed all walls and new carpets. 6 months in arrears,Asked the agent about the deposit was told... Read Full Review
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Excellent Customer ...
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5 Star Review
By : 'ClreC'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : DY2
29 Sept 2018
People found this helpful0
I approached Connells after receiving poor customer service from another provider and had the good fortune to meet with Aisha and Justin. I'd been waiting weeks for options in a new development and yet just one week after meeting with Aisha I have the keys to my dream apartment in my hands and ... Read Full Review
Comments on Agent Fees
Fees were very reasonable
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Absolutely ...
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1 Star Review
By : 'avoidconnells'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DY2
15 May 2018
People found this helpful0
I would avoid this letting agency at all costs. totally unprofessional, liars and just pure rude. My house fell through and I am so glad because this agency is a... Read Full Review
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Most unprofessional agent ...
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1 Star Review
By : 'Jetjetter'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : DY1
6 Jun 2016
People found this helpful1
Most unprofessional agent even particularly the letting manager. Now you can understand why the branch is under performing. Moved in the flat and nothing works. Took 15 days to respond to my complaint and it was full of lies. I don't understand why fudging customers? Just be honest and say sorry we ... Read Full Review
What agent could do to change your mind?
Rediculouse but fee is not the issue service is the issue
Comments on Agent Fees
Rediculouse but fee is not the issue service is the issue
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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