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Staines, TW18
3.8/5, 9 Reviews
67% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
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"The previous..."
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5 Star Review
Doreen
By : 'Megan'
Services : Letting(I am a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TW20
31 May 2021
People found this helpful2
The previous management/ownership was absolutely DREADFUL. Maintenance issues were ignored or unacknowledged and, in the case of my boiler going out, I was without hot water for over two weeks. Getting in contact with anyone and getting anything actioned was worse than pulling teeth. Furthermore, they did not keep up with documentation once my lease needed renewal and often my landlady would message me to see what was going on because she wasn’t getting any answers either. This all changed on 1st May 2021 when Doreen Rose became the owner and took over management. It is an entirely new experience! Doreen is very hands-on and cares about giving her clients the best service possible. Communication is now timely, clear, and consistent. When there are maintenance issues, they are acknowledged within an hour and further info/communication takes place by the end of the business day. I don’t have to follow up constantly anymore to get any information or assistance! Martin and Co. now makes me feel valued as a tenant, and cared for as well. I am now really happy to be renting through them!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 88% | £0 | £0 |
| Lettings | 100% | 88% | £825 | £1,495 |
Address
Martin & Co
137 High Street, Staines, Surrey
TW18 4PD
01784 495 660
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
My recent experience with ...
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5 Star Review
By : 'Drishti'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TW18
30 May 2024
People found this helpful0
I have observed and experienced Katie Fitzgerald at work as new manager of Staines / Egham branch. I have now 4 properties let and managed by Martin & Co. (staines upon Thames and Egham) I believe, Katie has proved to me and my family that she has the rare personal and profational quality of... Read Full Review
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The previous ...
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5 Star Review
By : 'Megan'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TW20
31 May 2021
People found this helpful2
The previous management/ownership was absolutely DREADFUL. Maintenance issues were ignored or unacknowledged and, in the case of my boiler going out, I was without hot water for over two weeks. Getting in contact with anyone and getting anything actioned was worse than pulling teeth. Furthermore,... Read Full Review
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After an initially positive ...
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1 Star Review
By : 'Matt'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : TW18
2 Jun 2020
People found this helpful1
After an initially positive valuation meeting I had a terrible experience with this agent throughout the 8 week contract term. Marketing was poor: my house was launched online with no pictures, no EPC and no floorplan for 3 days which meant it effectively missed all daily property alerts. ... Read Full Review
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Superb Customer ...
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5 Star Review
By : 'Bob'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TW19
24 Oct 2018
People found this helpful1
Superb service received in all dealings with these ladies. Professionalism at its best. Lynn and Maria thank you very... Read Full Review
Comments on Agent Fees
Good
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Special thanks to Lynn for ...
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5 Star Review
By : 'OlgaG'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TW13
16 Dec 2017
People found this helpful1
Special thanks to Lynn for her hard work. She was very efficient and quick making the process of renting the flat out painless, I would thoroughly recommend to anyone looking for a friendly, professional estate agent with excellent communication skills and... Read Full Review
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Avoid like the plague. Can i ...
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1 Star Review
By : 'Jeff'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TW18
28 Nov 2017
People found this helpful1
Avoid like the plague. Can i give 0 stars. Do not know legislation and will not make landlord stick to the tenancy or legislation when it is a landlord matter ie structural or electrical matter. Let landlords leave mouldy properties on the market and on checkout still hold against the tenant... Read Full Review
Comments on Agent Fees
Fees are obscene. Charged new tenancy fee each year even although tenancy was never actually changed . Treat tenants as cashcows.
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Fantastic customer service ...
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5 Star Review
By : 'Jose'
Services : Letting (As a Owner)
Rent PCM : £1495
Would you recommend ? : Yes
Postcode : TW18
11 Jan 2017
People found this helpful1
Fantastic customer service from Martin & co. They have been very responsive and helpful from the very beginning. Martin & co were friendly, communicative, knowledgeable and professional. They know the market and are always accessible to give us advice that goes beyond what I expect from an... Read Full Review
Comments on Agent Fees
Very good price.
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We were new to the lettings ...
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5 Star Review
By : 'SB'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TW18
25 Feb 2016
People found this helpful1
We were new to the lettings market so approached a number of firms. We were impressed from the outset with the responsiveness and level of personal attention given to our relatively small letting by Joy Cook, one of Martin and Co's principals. Joy happily provided contact details from other... Read Full Review
What agent could do to change your mind?
Competitive
Comments on Agent Fees
Competitive
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They do not consider the ...
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2 Star Review
By : 'Feltham'
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : TW14
24 Jul 2015
People found this helpful2
They do not consider the needs of the tenant and only look out for themselves and the landlord. Not very flexible or informative. I would not recommend them as they are quite unpleasant. My issue with them is how the proceed with issues relating to the property and when we moved out. They were not... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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