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Dale and Collins

4.1/5, 14 Reviews
79% Recommended

100% sales valuation accuracy

75% letting valuation accuracy

85% sales fee satisfaction

85% letting fee satisfaction

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"I recently marketed my..."

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1 Star Review

By : 'Gordan'
Services : Sales(I sold a property using them)
Sold price : £160000
Would you recommend ? : No
Postcode : ST4

16 May 2021
People found this helpful0

I recently marketed my property with Dale and Collins however due to circumstances outside of their control the property didn’t sell. However for 5 weeks now I have been trying to get them to remove the ‘for sale’ sign. I have spoken to them several times where they have reassured me that the sign will be collected within the next day or two. Obviously this hasn’t happened and with recent weather the sign has blown over and is now on the floor. I have made them fully aware of this. The last time I called them they had no record that the sign was still awaiting collection.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%85%£97,250£275,000
Lettings75%85%£500£595
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
2020611002
Areas covered
  • ST4
Address

Dale and Collins
Unit 14 Trentham Technology ParkStoke on Trent, Staffordshire
ST4 8LJ
01782 598 777

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:00
  6. 09:00 - 12:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Do not rent from ...

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1 Star Review

By : 'Roz'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : ST4

31 Mar 2022
People found this helpful1

Based on my experience of Dale & Collins, they certainly care more about pleasing the landlord than they do about caring for the individuals renting a property. A person can spend twice the amount a property is worth in rent over the years, yet this letting agent doesn't care if that ... Read Full Review

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I recently marketed my ...

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1 Star Review

By : 'Gordan'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Sales (As a Vendor)
Sold price : £160000
Would you recommend ? : No
Postcode : ST4

16 May 2021
People found this helpful0

I recently marketed my property with Dale and Collins however due to circumstances outside of their control the property didn’t sell. However for 5 weeks now I have been trying to get them to remove the ‘for sale’ sign. I have spoken to them several times where they ... Read Full Review

Comments (0)Was this helpful?:
The service I received when ...

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5 Star Review
UserName

By : 'Catherine'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : ST3

22 Jan 2020
People found this helpful0

The service I received when arranging a rental property was certainly the best I have ever had, whether renting or buying over the years. All of the staff were friendly, keen to help and completely professional I could not have asked for better treatment. Special thanks to Tracy for her help at ... Read Full Review

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house ...

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5 Star Review

By : 'sarah'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Sales (As a Vendor)
Sold price : £97250
Would you recommend ? : Yes
Postcode : ST2

13 Apr 2018
People found this helpful0

cant fault all of the staff that helped me to sell my property really helpful and friendly i would highly recomend this estate agent to anyone who wants to sell their ... Read Full Review


Comments on Agent Fees

excellent

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We have used Dale & ...

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5 Star Review
UserName

By : 'O'Neill'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : ST3

2 Mar 2018
People found this helpful0

We have used Dale & Collins as our letting agent for the past three years and during that time we have been impressed with the service offered by all the staff in the Lettings Department. Jackie really does a brilliant job and any problems are dealt with immediately. We have no hesitation in ... Read Full Review


Comments on Agent Fees

Very Fair

Comments (1)Was this helpful?:

By : Jackie Lee

5 Mar 2018

Thank you for your comments - that's lovely to read. We really do have a great team around us, helping to resolve any issues that might crop up. We're really proud of our excellent staff and...


Sharon assisted me with the ...

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5 Star Review

By : 'Manwar'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : ST4

16 Feb 2018
People found this helpful0

Sharon assisted me with the purchase of 2 Holly Place. She provided a very friendly and helpful service along with her colleague Kirsty. Very professional and courteous and would highly recommend them both. Wonderful telephone manner and extremely patient. Dave was also very helpful and gave a ... Read Full Review


Comments on Agent Fees

Not applicable

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Fantastic support from all ...

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5 Star Review

By : 'Ian'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ST3

19 Aug 2017
People found this helpful2

Fantastic support from all members of staff in particular Clare and Tracy. A stressfull move made easy. Thank you all so ... Read Full Review

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Can't fault the staff. All ...

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5 Star Review
UserName

By : 'Bruce'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Letting (As a Owner)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : ST3

16 Aug 2017
People found this helpful1

Can't fault the staff. All the office staff were very keen to help in any way from providing the right tennant and understanding the contract to managing the documentation and rent collection. It was a very easy process to be involved with as a landord and would recommend Dale & Collins to any ... Read Full Review


Comments on Agent Fees

Very competitive

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Can't fault this estate ...

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5 Star Review

By : 'AN'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ST3

27 Jun 2017
People found this helpful1

Can't fault this estate agent. I have dealt with them quite a few times and their friendly but professional team has alway kept me fully up to date through the whole process. As we all know selling and buying a property isn't the easiest of things to do but David Moss, Sharon and Stella were great. ... Read Full Review

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I rented a property from Dale ...

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5 Star Review
UserName

By : 'Shani'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : ST3

1 Jun 2017
People found this helpful1

I rented a property from Dale & Collins from 2014-2017, my first home on my own! The ladies in the office were a massive help and support. I didnt have a clue where to start and the fact i had poor credit didnt help my situation but all who i dealt with were brilliant and i cant thank them ... Read Full Review


Comments on Agent Fees

fair

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We have used Dale and Collins ...

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5 Star Review

By : 'Mr'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Sales (As a Vendor)
Sold price : £275000
Would you recommend ? : Yes
Postcode : ST3

5 Apr 2017
People found this helpful1

We have used Dale and Collins 3 times now, The team there are absolutely fantastic. We would recommend them to anyone thinking of selling their ... Read Full Review


Comments on Agent Fees

The fees were brilliant.

Comments (0)Was this helpful?:
Trust this estate ...

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5 Star Review

By : 'Michael'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ST3

14 Dec 2016
People found this helpful3

Trust this estate agency! The recent sale of our property was handled by Dale and Collins of Longton with extreme professionalism and with the knowledge that moving is usually stressful to both the vendors and purchasers We can state without doubt that, as much as is possible, the staff at Dale ... Read Full Review


Comments on Agent Fees

Fees are competetive and only paid upon completion.

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I had a completely different ...

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5 Star Review

By : 'Tim'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ST4

24 Oct 2016
People found this helpful2

I had a completely different experience than the gentleman above. Staff were professional, helpful and got an offer on my house within a week.... Invaluable help during the negotiating with solicitors and the other staff were efficient and all really experienced. Just a note that my sister used ... Read Full Review


Comments on Agent Fees

Excellent value for money.

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Dale & Collins' office in ...

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1 Star Review

By : 'Patrick'
Branch : Stoke On Trent, Unit 14 Trentham Technology Park
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : N/A

27 Aug 2014
People found this helpful8

Dale & Collins' office in Longton. A complete shambles of a business! My partner and I, both professionals on a very respectable income. decided we needed a new place to rent. We googled local estate agents and we decided to go into the office in Longton, anyone familiar with this ... Read Full Review

Comments (1)Was this helpful?:

By : Craig Sigley

17 Oct 2018

I think the snobby comments and general tone of this review weaken the value of the feedback. I have only ever received the highest standard of service from this firm and have successfully...


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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3/23/2022, 11:35:45 AM by allAgents

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