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London Bridge \/ Clapham Office, London SE1
5/5, 148 Reviews
94% Recommended
89% letting valuation accuracy
92% letting fee satisfaction
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"A very poor company to deal..."
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1 Star Review
By : 'Kenny'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SE23
29 Dec 2012
People found this helpful5
A very poor company to deal with from start to finish. The problems were there from the outset: intimidating phone calls to relatives who had offered to act as guarantors and the carelessness in which their staff left my parents' personal details lying around in the office all the way through to the end when, after my tenancy was finished, a member of staff was extremely rude to me in the office. I nearly forgot to mention the assurances and general half truths we experienced too. "We'll get the property professionally cleaned for you" - it was a cesspit. The landlord and agents should have had this sorted beforehand. My landlord apologised but conveniently no-one bothered to reply when I emailed my frustration about this to the agents. Even when the tenancy was drawing to a close the agents never turned up on time with viewings and rarely phoned (I ended up giving them a spare key). The last time one of their agents was in the property showing someone around, I arrived back from holiday to find all the lights in the flat on. Just another example of not giving a damn about existing tenants but only too quick to get the next contract signed. I would not recommend this agency.
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By : Andrew
2 Jan 2013Kenny, I am sorry that you have had reason to complain. We work very hard at customer service which is why we get so many positive reviews. Can you please provide the property address of the flat you rented and I will ask Alex, the joint franchisee responible for that office, to look into matters urgently and come back to you. Again my apologies. Regards, ANDREW BLACK
By : Alex Nunzi
8 Jan 2013Hi Kenny, I would also like to say sorry that you have reason to complain too. Please either provide me of the street name or email me on alex@blackkatz.com or call me on 0207 378 0700 so I can look into the matter urgently. Kind regards, Alex.
By : Alex Nunzi
14 Jan 2013Dear Kenny, hope you are well. Sorry it has taken awhile to get back to you, As I did not hear back from you I had to painstakingly call all landlords who own properties in SE23 to ascertain the property you were referring to and then speak to the member of staff who spoke to you also. When your contract ended we asked you to return the keys to us (as stated in your contract) and you only returned one set and you forgot to include the chubb keys for the property. We asked you to contact your house mate for her keys and you said you had no way of contacting her. We called her and left numerous messages and heard nothing.As per your tenancy agreement all keys should be returned on the last date of your tenancy and this was not done. We pulled the file out of the locked cabinets to contact your house mates guarantor, this is why when you came into our office your file was on my colleagues desk. The only details on our files are the tenants names and property address. To say your parents details were left lying around our office is completely untrue. We were trying to obtain all of the keys back to ensure you were not charged the extra days rent whilst you were still holding the keys.The landlords wanted to change the locks and bill you for this and also the days until keys were returned as it was already one and a half weeks since you had moved out.I hope you can see that we were actually trying to prevent this. My colleague was not rude to you when you came in, but merely explained the severity of the situation. I presume you were not happy with what she advised but you were in breach of your contract for not returning keys. When contacting the guarantor we were merely explaining the situation too. With regards to the cleanliness of the property when you moved in your requirements were a) Whole flat cleaned b) Furnished as is. You signed to this, as did my negotiator and there was no mention of "Professionally cleaned". As we do not manage the property we do not check before tenants move in. We do however ask the landlords to sign our requirement form also (Which they did).For a landlord not to complete the requirements is unheard of. I can only deeply apologies that the cleanliness was not up to standard and you were not happy with the condition when you moved in. We did receive your email when you moved in regarding the cleanliness and we contacted the landlords and asked them to rectify the problem asap. Regarding the viewings, yes you did lend us a spare set of keys (Thank you). However, this is because you cut a further set and we found this out when you moved out (This too is a breach of contract). I have spoken to the whole office and to one can recollect leaving lights on.We always call tenants and give notice. However, obviously I can not say 100% on one occasion we did not contact both you or Lucy,so I would again like to send my apologises. kind regards , Alex Nunzi.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 89% | 92.00% | £700 | £2,900 |
Areas covered
- Central London
- E14
- EC4
- SE1
- SE11
- SE13
- SE15
- SE16
- SE17
- SE22
- SE8
- South East London
- South London
Address
Black Katz
78 Borough High Street, London, Greater London
SE1 1LL
020 7403 5010
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Black Katz Branches (View All 4)
Black Katz were really ...
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5 Star Review
By : 'Rufus'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
14 Jul 2025
People found this helpful0
Black Katz were really helpful throughout the whole process of moving in, helping with any questions and being very prompt with responding to emails. This was incredibly useful as university students moving in the first... Read Full Review
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Great ...
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5 Star Review
By : 'Erica'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE17
13 Jul 2025
People found this helpful0
My housemates and I have had a great experience with Black Katz in getting our first rental together. We are all students and don't have much or any experience and everyone at Black Katz has been really helpful. Vince showed us round the property and was very knowledgeable, down to earth, and... Read Full Review
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BlackKatz: Wonderful ...
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5 Star Review
By : 'Sherman'
Services : Letting (As a Tenant)
Sold price : £4203
Would you recommend ? : Yes
Postcode : SE17
12 Jul 2025
People found this helpful0
Vincenzo was extremely amazing throughout the process of helping me look a flat. He was extremely proactive in showing me flats that fit my needs wonderfully and always went out of his way to clear up any doubts or queries that I'd had. I would highly recommend him anyone looking a place to... Read Full Review
Comments on Agent Fees
Vincenzo was extremely helpful in negotiating the lease with the landlord and was very efficient and quick in handling all of our requests!
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Vincenzo is ...
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5 Star Review
By : 'Carol'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : B32
12 Jul 2025
People found this helpful0
Vincenzo was one of the best estate agents I’ve encountered! Was so nice and understanding, answered all of our questions and was happy to get us further... Read Full Review
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Very smooth experience with ...
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5 Star Review
By : 'Fatemeh'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
11 Jul 2025
People found this helpful0
Had a very smooth experience. Vince was extremely helpful and frank with me regarding all of my concerns, and a breath of fresh air in the midst of agents who seem to be only concerned with a quick sale. I will definitely be using blackkatz any future property... Read Full Review
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Best ...
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5 Star Review
By : 'MKamal'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SW1V
6 Jun 2025
People found this helpful0
Amazing service and helpful. Took out the stress of viewing and making offers. Honest, dedicated and kind. My best experience till now in... Read Full Review
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Thanks Alessandro for ...
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5 Star Review
By : 'Hessam'
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE8
16 Aug 2024
People found this helpful0
Alessandro is the sales agent who was helping us. He was Transparent about everything. He made the process understandable and... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
17 Aug 2024Hessam, Many thanks for the review. Really pleased you were happy with the service of Alessandro. Thanks again. Regards, Andrew Andrew...
As first time renters and uni ...
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5 Star Review
By : 'Letitia'
Services : Letting (As a Tenant)
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SE1
14 Jul 2023
People found this helpful0
As first time renters and uni students we were a little out of our comfort zone but the communication, knowledge and advice shown by the members of the team we talked to put us at ease. Every stage of the process was easy and well organised. We would really recommend them. Thank you for helping us... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
17 Jul 2023Letitia, Many thanks for your review. The London Bridge Team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Everyone was so lovely and ...
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5 Star Review
By : 'Morgan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW4
3 May 2023
People found this helpful0
Everyone was so lovely and helpful throughout the process. Amy was really understanding and friendly and made out lives so much... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
8 May 2023Morgan, Many thanks for your review. Amy will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Recommending Blackkatz as ...
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5 Star Review
By : 'Rozmin'
Services : Letting (As a Owner)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SE1
16 Sept 2022
People found this helpful0
We have been very pleased with Blackkatz as their service has been very efficient and professional Been with them for over 15 years and their service has been... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
20 Sept 2022Rozmin, Many thanks for the review, really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew...
Professional and ...
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5 Star Review
By : 'Lorcan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW9
7 Feb 2022
People found this helpful0
Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that service and I would recommend this estate agents to anyone in need of an efficient process in helping their house... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
14 Feb 2022Lorcan, Many thanks for your review, it is much appreciated. Tim will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Very responsive and ...
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5 Star Review
By : 'Connor'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8
13 Aug 2021
People found this helpful0
Very responsive and professional. Tim and Erika went out of their way to help us find and settle into our new... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
19 Aug 2021Connor, Really appreciate your review. Tim and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Excellent service:)Michelle ...
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5 Star Review
By : 'Sotiria'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
9 Aug 2021
People found this helpful0
Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week ! Thank you so much guys... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
12 Aug 2021Sotiria, Many thankd for your review. Michelle and Tim will really appreciate your comments. Pleased you were happy with the service. Regards, Andrew Andrew...
Illegal Deposit ...
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1 Star Review
By : 'Molly'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW2
30 Jul 2021
People found this helpful4
Black Katz took advantage of us moving out during the first lockdown. We have an email from them confirming that if we used their recommended cleaners they would guarantee the clean. The clean was not up to standard and the Landlord deducted the same cost from our deposit again, when we appealed he ... Read Full Review
Comments (2)Was this helpful?:
By : Andrew Black
2 Aug 2021Molly, I am sorry that you have felt the need to complain. Can you please provide us with the name of the road you rented in and we will urgently look into matters. We work very hard at providing...
Prompt response to emails. ...
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5 Star Review
By : 'Grace'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
29 Apr 2021
People found this helpful0
Prompt response to emails. Accommodated our numerous questions and offered an extension for getting documents to them due to issues with my employers systems. Vince was lovely when we met in person and took another video of the flat for us at short... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
3 May 2021Grace, Thanks for your review. Vince will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Excellent service, many ...
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5 Star Review
By : 'Keith'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SE1
23 Apr 2021
People found this helpful1
Excellent service in renting my property in SE1. Professional, responsive communication and resolved any issues will definitely use again and... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
26 Apr 2021Keith, Many thanks for your review. Really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Black ...
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5 Star Review
By : 'philip'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW11
23 Apr 2021
People found this helpful0
Hi had a great experience , the staff were polite and very attentive to what we were looking for. They showed us a good variety of flats and we were able to make up our minds much quicker than we anticipated . Really good service which I would recommend to others . Thanks a lot Black Katz... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
3 May 2021Philip, Many thanks for your review, the team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Really great ...
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5 Star Review
By : 'Lucia'
Services : Letting (As a Tenant)
Rent PCM : £1733
Would you recommend ? : Yes
Postcode : SE17
24 Sept 2020
People found this helpful0
We had 2 weeks to find and move to a new place, Black Katz made it really easy for us! They showed us a lot of properties until we found the one we liked. Then the admin team was incredibly helpful with all the paperwork and answered all our emails with a lot of questions very quickly. It was all... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
28 Sept 2020Lucia, Many thanks for your positive review it is much appreciated. Pleased you were happy with the service. Regards, Andrew Black...
Excellent, prompt and ...
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5 Star Review
By : 'Dipika'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE1
20 Aug 2020
People found this helpful0
Excellent, prompt and efficient service. Patricia was very helpful at all times. I highly recommend Black Katz London Bridge. I have used them for a few years and I have always been pleased with their... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
24 Aug 2020Dipika, Many thanks for your great review. Really pleased you are happy and been using us over the years. Patricia is a very good and very hard working member of the team. Thanks...
Fantastic Service from estate ...
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5 Star Review
By : 'Caz'
Services : Letting (As a Tenant)
Rent PCM : £740
Would you recommend ? : Yes
Postcode : SE17
13 Aug 2020
People found this helpful0
Fantastic Service from estate agent showing us around properties and being incredibly flexible, helpful and resourceful to find us a great property at a good price, to highly efficient, clear and available administrative department easing us through the tenancy application and pre-tenancy... Read Full Review
Comments (1)Was this helpful?:
By : Andrew Black
14 Aug 2020Caz, Many thanks for your review. These are challenging times but we are determined to still provide the best possible service. Thanks again. Regards, Andrew...
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