The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.7/5, 12 Reviews
17% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
By : 'ammark'
Services : Letting(I am a Tenant)
Would you recommend ? : No
I am still living in the apartment let by Charlestate and I agree 100% with the other review. It is a nightmare experience. All promises broken. Never come on time to service. Try to find legal loopsholes to exploit terms in the contract. Nigerian gentleman Abby who runs the affair is a terrible guy. Never ever deal with them. On top of that, it seems they are not registered with the companies house either
By : PERIOD
15 Jul 2012A non rent or late rent payer will expect the landlord/owner vehicle their mortgage with the jazz-air and still be able to keep their investment not to talk of YOU having a roof over your head. RIGHT!?
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £1,200 | £1,200 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 2 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Charlestate
78 Richmond Road, Kingston Upon Thames, Greater London
KT2 5EL
020 8974 6166
By : 'motspur'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : KT3
They failed to forward rent and kept the deposit, the ltd company is dissolved. They strung me along and moved office without ... Read Full Review
By : 'angry'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : No
I agree with the other (legitimate) reviewers - this is an utterly unprofessional, completely childish bunch of people that you must avoid at all costs! Never come on time, keep promises they can't keep, badmouth landlord saying they don't like spending money on property, never respond to ... Read Full Review
By : 'FormerTenant'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Do not under any circumstances have any dealings with this company. They are literally criminals. I have had a default county court judgement against them for almost a year now and they have, for want of a better term, 'done a runner'. If anyone has any details of where they may have relocated ... Read Full Review
By : voyager
7 Oct 2011the c*nts are at this address Endeavour House 4 Cambridge Road Kingston Upon Thames KT1 3JU Area: Kingston Upon Thames done us over...
By : 'smarties'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Owner)
Would you recommend ? : No
Never ever deal with this company. Worst company I have ever dealt with. Avoid at all costs. Tenants and landlords you have been ... Read Full Review
By : INDEED
15 Jul 2012OBVIOUSLY ''BITTER'' no reasons for not dealing with...
By : 'Nice'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : No
1 word: ... Read Full Review
By : 'JACKKY'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
I dealt with the office on 2occasion and can only say. ... Read Full Review
By : 'Worcs'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Owner)
Would you recommend ? : No
Charlestate stole money from me by contacting my tenant and telling them to change the rental payment account. All of this was obviously without my authorisation. When it came to renewal, they lost the original contract I signed with them where I had negotiated discounted fees and they tried ... Read Full Review
By : complaint
2 Sept 2010This is obviously false and a case of another looking to ruin our reputation of proving a professional service for thier own vindictive reasons. We do not have any complains of this nature on...
By : 'sulk'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
I used charlestate in finding my house where I live now, and I was highly impresssed by the company. They were highly efficient, professional and I will definately recommend ... Read Full Review
By : 'dissapointed'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : No
They are very unprofessional ! They also rushed us when showing us the properties. They promised us a nice property which we never seen. When we moved out they didn't let us know about our deposit and when I called to ask about it he was being very rude and hang up without even saying bye. We were ... Read Full Review
By : love this agent
15 Jul 2012THEY RUSHED YOU!...
By : 'unhappy-customer'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
An agent from Charlestate show us around 2 properties in one day, and we saw both in less that 20mins and they where 10mins drive away. she rushed us around didnt address any problems and sort of skimmed over prices. we liked one of the properties so asked to see it again the next day, once again ... Read Full Review
By : Karlos
11 Sept 2010You should have raised this issue with the branch manager. Hopefully, you are now aware of your options, if you are unsatisfied with the service you receive. Trying to ruin our reputation should...
By : 'ammark'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : No
I am still living in the apartment let by Charlestate and I agree 100% with the other review. It is a nightmare experience. All promises broken. Never come on time to service. Try to find legal loopsholes to exploit terms in the contract. Nigerian gentleman Abby who runs the affair is a terrible ... Read Full Review
By : PERIOD
15 Jul 2012A non rent or late rent payer will expect the landlord/owner vehicle their mortgage with the jazz-air and still be able to keep their investment not to talk of YOU having a roof over your head....
By : 'Dissapointedtenant'
Branch : Kingston Upon Thames, 78 Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : No
The most terrible experience I have ever had with an estate agency. They are extremely unprofessional (e.g. never on time). They make promises that are not kept and even make false statements about what you will get with the property (e.g. told me the flat would come with two underground parking ... Read Full Review
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