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Urban Moves Ltd
1/5, 2 Reviews
0% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
Urban Moves is London Bridge's only family owned and run Estate Agency encompassing sales, lettings and property management.
Established in August 2000 and still run by the same husband & wife team, we take pride in offering all our clients an efficient, conscientious and uniquely personal service. For ove
r a decade we have strived to set ourselves apart by providing a refreshingly open and honest antidote to traditional Estate Agents.
"Terrible experience with..."
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1 Star Review
Jane
Steve
By : 'Marco'
Services : Letting(I am a Tenant)
Rent PCM : £1820
Would you recommend ? : No
Postcode : E1
16 Mar 2021
People found this helpful1
I have been a client of UrbanMoves for four whole years. It was a terrible experience and I would not suggest UrbanMoves to anyone that is looking into dealing with a new estate agency. Employers at UrbanMoves are dishonest and unprofessional, but most importantly, the owner always and actively patronizes customers, she often is very rude, and a bully when spoken to directly. In the past, in more occasions, I have been verbally abused by her over the phone. During this timeframe, the agency charged me fees I shouldn’t have had. This situation had to be approached legally, after I reported the agency. Ultimately the agency had to refund me, which took almost 12months to be finalised. Furthermore, UrbanMoves comes with several negative reviews online, and I noticed they developed a strategy trying to undermine the users’ comments via online response. I am happy to provide any needed information to support every aspect of every argument listed in my review, if asked, in order to offer feasible support to any future customer that may consider UrbanMoves.
Was this helpful?:
By : Emma
1 May 2021Hi Marco, I have recently had a similar bad experience with Urbandmoves. It would be great to talk to find out more as I’m appalled at the process so far. Thanks
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,820 | £1,820 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Urban Moves Ltd
60 Borough High Street, London, Greater London
SE1 1XF
020 7378 7892
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Terrible experience with ...
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1 Star Review
By : 'Marco'
Branch : London Bridge, 60 Borough High Street
Services : Letting (As a Tenant)
Rent PCM : £1820
Would you recommend ? : No
Postcode : E1
16 Mar 2021
People found this helpful1
I have been a client of UrbanMoves for four whole years. It was a terrible experience and I would not suggest UrbanMoves to anyone that is looking into dealing with a new estate agency. Employers at UrbanMoves are dishonest and unprofessional, but most importantly, the owner always and actively ... Read Full Review
Comments (1)Was this helpful?:
By : Emma
1 May 2021Hi Marco, I have recently had a similar bad experience with Urbandmoves. It would be great to talk to find out more as I’m appalled at the process so far....
I was disappointed by this ...
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1 Star Review
By : 'Utter'
Branch : London Bridge, 60 Borough High Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : UB8
16 Aug 2017
People found this helpful5
I was disappointed by this agent as I just wanted to view a property and was met with unhelpful staff and rudeness. I even e-mailed one of the directors to beg for a viewing and was told I would not be able to unless I jumped through hoops that included providing them my financial information, date ... Read Full Review
Comments (1)Was this helpful?:
By : Jane Baker (Managing Director at Urban Moves)
16 Aug 2017This is an abusive (and anonymously placed) review from an individual that is not a customer of Urban Moves. We do not and never will allow any staff members of Urban Moves to accompany applicants on ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
