I rented a flat at 39B Pembridge Villas, London, W11 3EP. I had to move out of the property due to the vibrations from the transport passing by at night. I noticed the shaking during my first night there and emailed the agency straight away. Unfortunately, I paid 6 months in advance (as I am self-employed and it seemed easier that way). The agency (Mountgrange heritage Notting Hill) and the landlord (Carlotta De Luca) were very uncompromising. I was surprised at how little sympathy they had. I have emailed them asking to call an engineer to look for a solution, but their response was - you paid and nothing could be done. My GP sent them a letter saying that the vibrations were causing headaches, but still no response. I installed the app that was measuring the vibrations and sent the results to the agency, but unfortunately, they ignored it. The engineer's fee to check the problem was over a thousand pounds which I was happy to pay but they needed to lift the carpets and the agency/landlord didn't allow it. They arranged a few viewings (after 4 months of weekly correspondence with them) and kept saying that they are being very generous to me. However, nothing ever came out of those viewings. Only after 6 months when I left, they waited for a month (so that they could use my deposit) and then found new tenants. The agency is called - Mountgrange heritage Notting Hill. P.S. On top of that, there were also mice in the flat. But this is minor in comparison to sleepless nights from the trembling bed and window frames.

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