They forged my signature and locked me into a fixed term contract. Do not go with this company.. I had to fight my right to leave.. it has taken for me to withhold my rent to finally get some response.. Me and two others at the house we rent have been addressing a number of issues with the property for over a year.. nothing has been done about it at all, our kitchen has water pouring in every time is rains.. we have windows that don't even fit the frame so draft comes in. We have rodent problems .. those issues over a year and a half later are still issues. They will quite happily blame the landlord for these problems but my final problem with them is the tipping point. I called mid November to tell them would no longer like to live there because my housemate is stealing from me.. I was told to email their main email address to get the issue escalated.. no response.. I emailed the lady in charge of the property, Fiona at your Plymouth branch who called me and said that I cannot move because I was on a fixed term contract and that she would like to invite me to the office to sign the tenancy agreement. They let my other housemate move no problem. A week or two later I get an email saying that I still cannot move because I'm in a fixed term contract... a contract they have admitted that I've not even signed yet when they invited me to go in. I call them mid December to ask if they think it's acceptable that I've not had any response and I spoke to a young lad who clearly had NO idea what he was doing and said he'd call me back around lunch time... nothing. I called them back up to ask them if I'll still get a call back and was told, oh sorry, he'll call in 10 minutes.... NOTHING. I them left them a voice mail, with my name, the property, my issue and my number... just like preamble said to do... nothing, no response. I then eventually got a call back in JANUARY!!? Was it because of my issues? ... no.. it was because I'd withelf my rent which I gave them full notice to the young lad I'd spoken to that I'd be doing. Obviously he hasn't relayed the message to anyone. Fiona in the Plymouth mutley branch called me about this.. I'd said to her that I've already called and emailed numerous times and that not only am I not living with my thieving housemate, they haven't done a single thing we asked.. I've been waiting 5 months for a lock on my door because of said thieving housemate, and that I've waited 3 months for any response. During that conversation I pointed out that I've not actually signed the contract and I'll be moving out before the end of February whether they like it or not.. it was at this point she said "you have Esigned it" .. WHAT?!?! I didn't sign your contract, check your emails.. you NEVER sent me the contract to sign. Do not go with this company, complete liars, will use delay tactics and will commit unlawful acts to get/do what they want. A complete disregard to the reasons I want to move and only care about lining their pockets. You can keep my deposit, I'll actually pay to make sure I'll never have to hear their name again. FYI... signing something on someone's behalf without their knowledge is ILLEGAL.