Great support. Agent is highly qualified, helpful and understanding. She always trying to seek solutions to my situation. Thank... Read Full Review

Ascend were quick to process our application, being first time renters it was a daunting experience but a week from viewing we’d moved in! Emails are always replied to quickly which means problems are always solved promptly. Can’t fault... Read Full Review

Excellent from start to finish. Extremely responsive from my initial request, the viewing and through to agreeing the let. Rebecca was great and very thorough throughout the whole process Highly... Read Full Review

Excellent service, Rebecca has been so helpful kept me up to date with all properties becoming available and securing viewings for me. Also any time I rang the office the rest of the team were very helpful. 100% would... Read Full Review

I have found Ascend to be very responsive to concerns. Any repair issues or queries are dealt with by return. There was a problem with utilities at the outset in that the previous tenant had left arrears on the meter cards. Although I was refunded, I do think these should have been checked on a... Read Full Review

Ascend has been awesome and deserve 5star! Communication is prompt and any issues normally resolve in a timely manner without any... Read Full Review

I have been so well looked after by Ascend (namely Rebecca) during the process from initial enquiry through to placing a holding deposit. It was more complex than previous tenancies as I was unable to view the property and also am c.150 miles away. I was led in a thoughtful and supportive way... Read Full Review

Irfan from the Monton branch was so helpful and delivered great customer service throughout the process of booking a viewing to leaving a holding fee. I’ve never used ascend but would recommend to a friend, very polite and friendly staff that are very thorough when explaining the... Read Full Review

Catalina has been very helpful so far with regards to securing viewings and emailing information when requested. Thank... Read Full Review

Laura is an absolute delight to be in contact with. She has helped us out so much and the branch has an amazing asset to their... Read Full Review

Really helpful and quick with email replies and returning phone calls. Made the process so easy, I would definitely... Read Full Review

Very good service. Quick response and easy communication. Very helpful and processional staff. The whole experience dealing with the agency has been extremely good... Read Full Review

We have been searching for a property for almost a year now and have not had much luck, especially given the pandemic and being pet owners. However, Irfan managed to find a property suitable for us which factored in my partners requirements as she has a disability and our beloved furry friends are... Read Full Review

I had a few hiccups with the flat I was renting and things that were promised didn't always materialise. Faye was caught in the middle of these negotiations and was always friendly and efficient. Even when I was getting frustrated with work that wasn't being done, she maintained her... Read Full Review

Great communication from the agent that handled my application and queries. Quick replies and felt very looked after. Would definitely recommend to other... Read Full Review

I had an amazing experience with Ascend whilst I chose the right property for myself. Irfan Moghul was my appointed letting negotiator and he was great at making sure I was kept in the loop and happy with the property. He emailed and called me with all the appropriate paperwork and details and I am ... Read Full Review

Very quick and easy process. Thank you to Irfan for all his assistance in our application. Professional, friendly and great... Read Full Review

Brilliant letting agents and would definitely recommend. Found Faye to be especially professional and always on hand to answer any of my... Read Full Review

I have dealt with Faye in a few occasions since becoming a resident just under 11 months ago and each and every time the issue or query has been sorted out and dealt with very very quickly. Communications are answered as soon as possible and the solution is always found I find that she is very very ... Read Full Review

Irfan was amazing to deal with very professional in his when communicating I already loved the place from what i have seen but Dealing with Irfan left no doubt in my mind that i was in capable and professional hands. 5 star... Read Full Review