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Porters Estate Agents
1.7/5, 12 Reviews
8% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
55% sales fee satisfaction
55% letting fee satisfaction
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"Porters Estate agents minus 5 ..."
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1 Star Review
sherrie
By : 'Tim'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : CF35
26 Oct 2020
People found this helpful1
ACTUAL SCORE MINUS 5 RIP OFFS, UNTRUSTWORTHY, UNPROFESSIONAL ( AVOID LIKE THE PLAGUE ) I was looking to rent an expensive property from porters Estate agents after viewing it i was asked to fill in a form with my details, I then had a call saying the landlord was happy for me to go ahead subject to referencing and they need a holding deposit of £100 which would come off the rent, I went to the office to pay and was told I could only pay cash ? Paid the £100 but was given no receipt ? sent porters my credit score and proof of no adverse credit which was fine, I then had to send 3 months bank statements to the referencing company which was fine and my agent who i have been renting with for nearly 4 years gave a good reference, however due to me becoming self employed 2 years earlier I asked my rental agent if instead of paying the rent on the 4th monthly could i pay the rent a few days later each month because of the way I was paid my agent was great and said of course not a problem, this however was a massive problem to the referencing company who failed me due to every payment being paid after the 4th of the month even though it was agreed with my agent and my agent emailed the company to say it wasn't a problem. So I ring the reference agent up for about the 6th time because they've been slow and incompetent and also lied to me to be told I failed the referencing and there was nothing I could do unless I was willing to pay 6 months rent up front plus the bond total £8400 will I declined, I then rang porters and spoke to a sherrie Thomas the rentals manager to try and sort it out I offered 2 months rent in advance plus the bond £3600 they came back and said the landlord couldn't go ahead because his landlord insurance would be void because I failed the reference? But earlier I was told I could rent the property if I paid 6 months rent upfront ? His insurance would still be void because I failed the referencing so that's obviously not true. I then asked for the £100 holding deposit back as I found out this shouldn't have been charged since September 2019 I was told no as it was in the small print on the information form I originally filled in thst they could keep the deposit to.pay towards the referencing this is a lie. Referencing costs no more than £30 and your holding deposit cannot be used towards this and must be returned they have declined so have acted illegally and defrauded me out of £100 which they are liable to be find for so I am now in contact with citizens advice plus trading standards and will be seeking a refund through the small claims court. DO NOT DO ANY BUSINESS WITH THIS COMPANY THEY WILL LIE TO YOU AND RIP YOU OFF ESPECIALLY IF YOUR A TENNANT. On some of their review pages they have a score of 1.8 out of 5 stars And the reference company reviews are even worse.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 55.00000000000001% | £0 | £0 |
| Lettings | 100% | 55.00000000000001% | £425 | £1,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 1 | 0 | 6 | 0 | 1 | 0 | 0 | 0 | 3 |
Address
Porters Estate Agents
73-75 Nolton Street, Bridgend, Mid Glamorgan
CF31 3AE
01656 766 666
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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AVOID THIS AGENT AT ALL ...
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1 Star Review
By : 'Vienna'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : No
Postcode : CF31
16 Apr 2021
People found this helpful0
Used this agent for tenant find service. When tenant vacated I was left with rental arrears and a filthy property that had suffered from significant damage and neglect. Having submitted a subject access request to Porters I learnt the tenant had no credit rating and was classed by the referencing ... Read Full Review
Attached Files
Porters Estate agents minus 5 ...
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1 Star Review
By : 'Tim'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : CF35
26 Oct 2020
People found this helpful1
ACTUAL SCORE MINUS 5 RIP OFFS, UNTRUSTWORTHY, UNPROFESSIONAL ( AVOID LIKE THE PLAGUE ) I was looking to rent an expensive property from porters Estate agents after viewing it i was asked to fill in a form with my details, I then had a call saying the landlord was happy for me to go ahead ... Read Full Review
Managed my rental properties ...
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5 Star Review
By : 'Rebecca'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Owner)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : CF35
9 Jan 2020
People found this helpful2
Managed my rental properties for the last 5 years and always report problems to me with photos of the issues and also tell me what i need to do to the house to improve it too. Dealt with a few nightmare tenants professionally and have always given me correct advice to stay within the law when ... Read Full Review
All the team went out there ...
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5 Star Review
By : 'Colin'
Branch : Bridgend, 73-75 Nolton Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : CF31
3 Apr 2019
People found this helpful1
A most helpful and considerate team they kept us informed of progress and went out of there way to secure a ... Read Full Review
Comments on Agent Fees
Agents fees were most reasonable and competitive
Some of the staff very rude ...
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1 Star Review
By : 'Paul'
Branch : Bridgend, 73-75 Nolton Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CF5
29 Dec 2017
People found this helpful5
Some of the staff very rude and unhelpful. Stay away from. I call the agent with a offer and he start laugh in when he hear the price. Not very ... Read Full Review
Porters are the worst Estate ...
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1 Star Review
By : 'For1278'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : No
Postcode : CF31
27 Jan 2017
People found this helpful5
Porters are the worst Estate agents I have ever used. I had several problems with the property I was renting and porters never done a thing but say they where chasing up the landlord, which was complete bull! A personal friend knew my landlord and told him the problems I was having and he sent a ... Read Full Review
Comments on Agent Fees
All estate agents fees are ridiculous! Paying an arm and a leg for a few references is not justifiable!
All aspects of the tenancy ...
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1 Star Review
By : 'Irritated'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Tenant)
Rent PCM : £425
Would you recommend ? : No
Postcode : CF32
23 Jan 2017
People found this helpful3
All aspects of the tenancy were typical of a high street estate agent - high admin fees, quarterly inspections (which were a little nit-picky), and determination to delay resolving problems, or resolving them as cheaply as possible. The differences occur when you move out. At the end of the ... Read Full Review
AVOID if you can. They only ...
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1 Star Review
By : 'Dissatisfied'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : CF31
23 Jan 2017
People found this helpful5
AVOID if you can. They only look out for the landlord's interests not those of the tenant. Their neglect caused severe health problems to my daughter after she slept in a moldy room for many months causing her severe asthma to spiral out of control. This was never remedied despite frequent ... Read Full Review
Comments on Agent Fees
Fees were average
Wish I could give it a zero. ...
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1 Star Review
By : 'P****doff'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : No
Postcode : CF31
4 Dec 2016
People found this helpful4
Wish I could give it a zero. Unhelpful, horrible experience renting with them. Treated like dirt. Lied to us. The last year of renting was the worst, where they wanted all the carpets replaced (these were old and worn when we moved in) then landlord gave us notice with no explanation, and now the ... Read Full Review
Absolutely disgusting service ...
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1 Star Review
By : '#porters'
Branch : Bridgend, 73-75 Nolton Street
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : CF31
11 Aug 2016
People found this helpful3
Absolutely disgusting service and staff even and especially Rebecca porter. Very unprofessional with even worse manners and no decorum. Rude and unpleasant people very rough indeed no wonder they are so small fry. Really wouldn't deal or go anywhere near anything they are associated to. Go direct ... Read Full Review
Comments on Agent Fees
Bad
Porters and there staff there ...
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1 Star Review
By : 'SBP'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : CF31
30 Dec 2015
People found this helpful7
Porters and there staff there are pretty terrible to be perfectly honest, never answer calls as to busy chatting inside the shop as I witnessed on the separate occasions! Every time we had a query they just palm you off with an iadaquate answer that has no relevance to the question being asked! ... Read Full Review
[[EDIT ORIGINAL ...
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1 Star Review
By : 'Rift'
Branch : Bridgend, 73-75 Nolton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
10 Aug 2010
People found this helpful5
[[EDIT ORIGINAL START]] These people are lazy, useless and a bunch of robbing gits! They are not interested in anything you have to say unless you are flashing the cash! They wont lift a finger after you have parted from your hard earned money! Over 12 months Ive been renting with them and Im ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
