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Dock St Leeds, Leeds LS10
3.2/5, 97 Reviews
55% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
57% sales fee satisfaction
58% letting fee satisfaction
Morgans was founded in September 1997 with the specific aim of establishing and developing city living in Leeds. Our business is built around the principles of hard work, customer service and market expertise. We continue to approach each day as if it\'s our first. Our offices are open over 60 hours a week, includ
ing four late nights until 8pm and a full day on a Saturday, making us the most accessible agent in the city centre.
Morgans has grown organically and with control and now employs 45 people, 36 of whom work in the city centre office at 1 Dock Street, in the heart of Leeds\' riverside area.
We like to do things a little bit differently...call into our award winning office at One Dock Street and tell one of our experienced team exactly what you\'re looking for. Once we have a handle on what you want, we\'ll walk you to a couple of properties. Many of our team live in the city centre so have excellent knowledge of the area. We will ask you for honest feedback after the first viewing to fine tune your search. Knowing exactly what you like and what you don\'t like means there\'s a really good chance that we\'ll be able to find your perfect place.
Call our team on 0113 398 0098 and find out why we\'re not your typical estate agent.
"Rude and unprofessional..."
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1 Star Review
By : 'Firuza'
Services :
Rent PCM : £1395
Would you recommend ? : No
Postcode : LS10
6 Jan 2021
People found this helpful0
Called to add a property to an already booked slot and been informed that the booking had been cancelled. No one bothered to call me to inform about cancellation and I wonder if I’d get to know about it if I hadn’t called. Also extremely rude agent on the phone (she didn’t even bother introducing herself). Was told that a different agent would give me a call back. When I kindly asked her to note a few questions so that the agent calling me had an idea what I was enquiring about and would be able to answer my questions during his call (rather than yet again inform me that he’d call me back), she just interrupted me. When I insisted and explained I didn’t have a whole day to spend on the phone, so I’d be extremely helpful if she could note those questions, she didn’t bother taking any notes and I was told yet again that I’d get a call back. Rude. Unprofessional. Ignorant. Would not recommend. And all of this on top of overpriced properties. Stay away.
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Latest Reviews
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Ladislav Slunečko
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 56.99999999999999% | £197,500 | £249,950 |
| Lettings | 67% | 57.99999999999999% | £425 | £1,395 |
Areas covered
- LS1
- LS10
- LS2
Address
Linley & Simpson
1 Dock Street, Leeds, West Yorkshire
LS10 1NB
0113 398 0099
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Linley & Simpson Branches (View All 19)
Professional, proactive and ...
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5 Star Review
By : 'Angus'
Services : Letting( As a Owner )
Sold price : £1150
Would you recommend ? : Yes
Postcode : LS11
10 Jul 2025
People found this helpful0
Professional, proactive and knowledgeable. Chelsey excelled and made the whole process very... Read Full Review
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Terrible and ...
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1 Star Review
By : 'Uark'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS10
15 Nov 2022
People found this helpful2
Absoloutley disgusting handing my keys in and they are trying over charge me like an additional 2 weeks rent, and £132 for end of tenancy clean when in their own words there was a bit of dust and shower smudges. They also claimed they hadn’t received my keys and... Read Full Review
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HONEST EXPERIENCE FOR ...
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1 Star Review
By : 'Lucia'
Services : Letting( As a Tenant )
Rent PCM : £755
Would you recommend ? : No
Postcode : LS9
18 Mar 2022
People found this helpful6
HONEST EXPERIENCE FOR RENTERS: I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who went above and beyond,... Read Full Review
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AVOID CHOOSE SOMEWHERE ...
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1 Star Review
By : 'Ladislav'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS9
24 Feb 2022
People found this helpful2
AVOID THIS AT ALL COSTS, THERE ARE MANY OTHER BETTER OPTIONS. If you sign into anything with these, you will regret it for the rest of your contract and possibly beyond. After you have signed, things will make a quick... Read Full Review
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Rude and unprofessional ...
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1 Star Review
By : 'Firuza'
Services : Letting( As a Tenant )
Rent PCM : £1395
Would you recommend ? : No
Postcode : LS10
6 Jan 2021
People found this helpful0
Called to add a property to an already booked slot and been informed that the booking had been cancelled. No one bothered to call me to inform about cancellation and I wonder if I’d get to know about it if I hadn’t called. Also extremely rude agent on the phone (she... Read Full Review
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Really Poor ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £790
Would you recommend ? : No
Postcode : LS1
22 Aug 2020
People found this helpful0
I had signed an agreement prior to receiving the tenancy agreement for moving in on the 1st August. No agreement was sent, no email or call telling me there would be a delay. I rang them the day before I was due to move in to see if I would be signing the agreement in branch instead. They told me... Read Full Review
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Definitely would ...
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5 Star Review
By : 'Judita'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : LS7
23 Jul 2020
People found this helpful0
I would definitely recommend Linley and Simpson Leeds city centre . Fantastic costumer service by Karen with beautiful blond hair ! She is very polite and honest . Knows how to deal with costumers . Also very helpful... Read Full Review
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I can highly recommend Linley ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS7
11 Jun 2020
People found this helpful0
I can highly recommend Linley and Simpson, Dock Street branch, Leeds. Both Liam and Graham were really proactive when my son needed to find a rented flat . Liam was extremely helpful when I initially contacted the branch and quickly sought the advice from Graham, the viewing agent, who used his... Read Full Review
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Rarely answer the phone, rude ...
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1 Star Review
By : 'Brian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS12
2 Jun 2020
People found this helpful4
Rarely answer the phone, rude in emails, generally unhelpful. The tone of their communications is not what one would expect as a customer, outright rude or condescending at times. I specifically avoided this Estate agent due to poor reviews, but they acquired the agency I had chosen almost... Read Full Review
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Linley and Simpson, Dock ...
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5 Star Review
By : 'Rosemary'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LS2
30 May 2020
People found this helpful0
Linley and Simpson, Dock Street, Leeds have guided me successfully through the purchase of a fabulous city centre studio apartment. From January until the end of May the staff have been efficient and professional. The restrictions and challenges of the coronavirus pandemic have been dealt with... Read Full Review
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Me and my partner had been ...
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1 Star Review
By : 'Agostina'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : LS10
9 May 2020
People found this helpful0
Me and my partner had been very interested in one of the flats advertised by the letting agency. Obviously, due to coronavirus situation it was impossible to get in touch with them on the phone. I tried to contact them via email, given the company kept adverting flats to be available in the coming... Read Full Review
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Hassle- free services. ...
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5 Star Review
By : 'Azumi'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : LS12
4 Mar 2020
People found this helpful0
Hassle- free services. Viewing agent was very helpful and supportive and final paper work was superb with all concerns adequately... Read Full Review
Comments (0)Was this helpful?:
Worst letting agents ...
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1 Star Review
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £830
Would you recommend ? : No
Postcode : LS10
22 Feb 2020
People found this helpful3
Worst letting agents I've ever used. Had problems moving in (replacing an existing housemate) no paperwork was drawn up, I wasn't told who to pay rent to, how the deposit would work, then emails/calls went ignored. We've reported about 6 maintenance problems since living here and ... Read Full Review
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Casey is fantastic asset to ...
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5 Star Review
By : 'Monika'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : LS10
7 Nov 2019
People found this helpful0
Casey is fantastic asset to the company, extremely professional, excellent customer service, thank you so much from Kev & Mon. You are a... Read Full Review
Comments (0)Was this helpful?:
Extremely rude staff members, ...
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1 Star Review
By : 'Julie'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : LS1
28 Oct 2019
People found this helpful2
Extremely rude staff members, arrogant, unprofessional. The worst customer service I've ever experienced in my life. I would not recommend them to anyone. If director doesn't care to train the staff members they will be always rude to customers. No other agency in Leeds have shocking... Read Full Review
Comments (1)Was this helpful?:
By : Lucy
28 Oct 2019Good morning Julie. Thank you for taking the time to provide your feedback. I'm really sorry that you have been unhappy with elements of our service. We take such feedback very seriously and we...
I couldn't give 0 ...
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1 Star Review
By : 'Dany'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS1
9 Oct 2019
People found this helpful4
I couldn't give 0 Worst experience ever Specially with Milly at Leeds branch Has not clue what she's doing there. They need to look a bit more about employing the Wright... Read Full Review
Comments (1)Was this helpful?:
By : Lucy
11 Oct 2019Hi Dany, thank you for taking the time to provide your feedback. We believe that we have resolved your queries via email, but if you have any further thoughts or comments please email them to Lisa...
I am so pleased to have ...
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5 Star Review
By : 'Anne-Marie'
Services : Letting( As a Owner )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : LS6
25 Sept 2019
People found this helpful0
I am so pleased to have changed our management agent to Morgan's. Everyone we have dealt with have been totally professional and approachable. Thanks especially to Sarah and Rebecca. We now have two properties fully managed by this expert team and would totally recommend to... Read Full Review
Comments (0)Was this helpful?:
Amazing experience with ...
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5 Star Review
By : 'Mohammed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS1
5 Sept 2019
People found this helpful0
My experience with Morgan city living has been amazing especially my property agent Matthew Kendrick has been amazingly support in terms of any queries i have about my property or arranging a handyman, he is always there to help in any way he can which is amazing! Great service, amazing staff!... Read Full Review
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Good central Leeds ...
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5 Star Review
By : 'Dr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS9
24 Aug 2019
People found this helpful0
I had a good experience with Morgan's. The property manager, Lydia Craig, was very friendly and professional and when issues arose got them sorted promptly. Renting through Morgan's was very easy. When I initially viewed properties with them, I felt like they really understood what I... Read Full Review
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I cannot speak high enough of ...
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5 Star Review
By : 'Hossein'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : LS7
2 Aug 2019
People found this helpful0
I cannot speak high enough of Casey Grieveson at Morgan City Living. Throughout the period I was looking for a property, she was very informative and kept me up-to-date about the best properties available on the market. Without her help I couldn't even image to be able to fine such a decent... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Morgans, a member of the Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure is in place. This provides for the matter to be dealt with internally and, in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
If you believe you have a complaint, please write in the first instance to:
Jacqui Pringle
Operations Manager
Morgans Cityliving
1 Dock Street
Leeds
LS10 1NB
Or email j.pringle@cityliving.co.uk
Your written complaint will:
be acknowledged within 24 hours whenever practicable but in no longer than 3 working days,
investigated thoroughly in accordance with established in-house procedures and
a formal reply will be sent to you within 15 working days of receipt of your complaint.
If you are not satisfied with the outcome of our initial investigation, you are provided with a further and final opportunity to have the complaint reviewed by a member of the senior management team, who has not already been involved in the initial investigation. This should be raised with Jonathan Morgan, MD, at the above address and he will conduct the review.
In the event that the final review, as detailed above, still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
www.tpos.co.uk
We have client money protection via ARLA – MO200870 and NAEA – C0011302
Last updated at 7/10/2019, 3:04:44 AM by allAgents
