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Liverpool, L2
1.7/5, 11 Reviews
18% Recommended
0% sales valuation accuracy
50% sales fee satisfaction
No description for branch.
"This company is atrocious and ..."
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1 Star Review
By : 'Robert'
Services :
Rent PCM : £1105
Would you recommend ? : No
Postcode : L6
21 Dec 2020
People found this helpful9
This company is atrocious and dealing with them has been painful. When we went to view some properties, the branch manager for the city was late, and he told us what we wanted to hear regarding replacing filthy mattresses, and that the home would be cleaned. These later turned out to be lies. Upon arrival at the property, we found that the place hadn't been cleaned at all and was filthy, despite the contract explicitly stating the home would be presented in a clean and professional manner. The mattresses had not been replaced or even cleaned, one had simply been turned over. The letting agency had not completed an inventory of the property and could not present us with a copy of the gas safety certificate. There were 23 broken lightbulbs in the property, the front and back doors wouldn't close properly and many appliances were broken. When we told Marshall Property about the state of the home, we were told that cleaners would be round right away. We were told this for 7 days in a row until they finally did send cleaners around to sort the place. The myriad broken appliances and lightbulbs took the company months to replace, all the while we found other issues such as broken blinds, broken bedframes and broken window frames. These issues also took months and months of calling the company every few days to be resolved. Furthermore, we saw mice in the property shortly after moving in and found many droppings in, among other places, my bedroom cupboards. It took us over a month before the company finally sent someone round to confirm that we had mice, after which nothing was done. The entire time we were dealing with this company, their employees would tell us that our problems were not their problems and kept defering us to the one maintenance worker at the entire business. Additionally, we were lied to on multiple occasions by both the branch manager of the city office and the landlady of the property regarding what had been done to the home prior to our arrival as well as when and whether appliances would be replaced. The company did not even address 5% of the issues we were telling them about for months until we witheld rent payments for 2 months in a row. At this point, the extremely unprofessional and rude MD took "charge" and within 2 weeks, about 90% of the issues had been dealt with. Months after we first informed the company about our issues. Suffice to say I would not recommend this company to a single person and I cannot wait to permanently end my professional relationship with them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | % | 50.00% | £0 | £0 |
Address
marshall property
Marshall House, 64 Tithebarn Street, Liverpool, Merseyside
L2 2EE
0151 242 0870
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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marshall property Branches (View All 2)
As said by the other ...
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1 Star Review
By : 'Livie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L1
14 Sept 2024
People found this helpful0
As said by the other reviewers, The agency doesn't care about sending someone to repair the broken things in our flat. Even the landlords they work with are to blame. Or they say they have put an order for it but it never happens. What is the point of paying the rent if my house is messed up... Read Full Review
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Agency don't care about ...
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1 Star Review
By : 'John'
Services : Letting( Property Management )
Rent PCM : £500
Would you recommend ? : No
Postcode : L1
7 Aug 2024
People found this helpful0
Lived in the bateson building and nothing gets fixed, everything breaks and they do not care about fixing things quickly. Marshall are very slow to repair things and half the kitchen doesn't work, neither does washing machine, lift constantly breaks and the kitchen appliances always break.... Read Full Review
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Lived in the bateson building ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : L1
9 Jan 2024
People found this helpful0
Lived in the bateson building for a while now and nothing gets done, everything breaks and they do not care about you fixing things quickly. Marshalls are very slow to repair things and half the kitchen doesnt work. Don't bother with... Read Full Review
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Lived in the bateson building ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : L1
9 Jan 2024
People found this helpful0
Lived in the bateson building for a while now and nothing gets done, everything breaks and they do not care about you fixing things quickly. Marshalls are very slow to repair things and half the kitchen doesnt work. Don't bother with... Read Full Review
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Tried for two days to get ...
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1 Star Review
By : 'MICHAEL'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : L2
11 Jul 2022
People found this helpful3
Tried for two days to get someone from this company to respond to an email and four telephone calls with nothing from them...totally... Read Full Review
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The worst argumentative lazy ...
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1 Star Review
By : 'Christian'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : L3
7 Jul 2021
People found this helpful2
The worst argumentative lazy people. I hope one day we follow the US and Australia system where you need to be qualified to do this job. I would say to people stay away from this company not everyone writing these reviews can be... Read Full Review
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I wish someone would have ...
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1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £34600
Would you recommend ? : No
Postcode : L13
20 Feb 2021
People found this helpful7
I wish someone would have warned me about this company. They moved a tenant in during lock down last June 2020 as well as leaving us all without hot water for ten days before. I am a nurse and have had to shower in work before because there's been no hot water. Not only that , there was ... Read Full Review
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This company is atrocious and ...
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1 Star Review
By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £1105
Would you recommend ? : No
Postcode : L6
21 Dec 2020
People found this helpful9
This company is atrocious and dealing with them has been painful. When we went to view some properties, the branch manager for the city was late, and he told us what we wanted to hear regarding replacing filthy mattresses, and that the home would be cleaned. These later turned out to be... Read Full Review
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Recently just purchased a ...
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5 Star Review
By : 'Ben'
Services : Letting( As a Owner )
Rent PCM : £180000
Would you recommend ? : Yes
Postcode : L7
31 Oct 2020
People found this helpful0
Recently just purchased a property through Marshall’s and now they are managing it. New carpets, decoration and some electrical works have been done managed by James and Phil very cost and time efficient. Tenants were found within a week and I’m very happy with there service so ... Read Full Review
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By : michael smith
9 Jul 2022Tried for 2 days to get in touch with someone at this company ...no return phone calls despite promises to return..having seen some of the above reviews seems they are to be avoided like...
Purchased a HMO property ...
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5 Star Review
By : 'ldsjames'
Services : Letting( As a Owner )
Rent PCM : £220000
Would you recommend ? : Yes
Postcode : L3
31 Oct 2020
People found this helpful0
Purchased a HMO property earlier this year, Marshall’s have been able to rent all 5 rooms and have had no problems since, they seemed to have found good tenants and all is... Read Full Review
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Only in it for the ...
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1 Star Review
By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £368
Would you recommend ? : No
Postcode : L15
28 Jul 2020
People found this helpful4
Horrible company only contact you if it’s concerning money took me a month to get a reply back from them to get a reference , came back after a week to find out that their management came into the house and threw my things away which they knew about when... Read Full Review
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Last updated at 9/23/2019, 2:58:49 AM by allAgents
