Worst experience with an estate agents ever. I originally contacted them about a studio, said I was going to take it but wanted to come and view it first. I asked if anyone else had booked in to view it or was interested and they said no. My friend went to the viewing for me, where she was told that the studio had been rented that weekend (despite me being told no one was interested or was viewing it before me) and was taken to see apartments instead. I signed for one, and since moving in the agents have been even more unhelpful, and increasingly rude. I’ve been dealing with Georgia Nicholson and Ashleigh Charlton for the past 2 months I have been living in Rivermill court (one of their apartment buildings), and both have been rude, condescending, and patronising when I have asked for help with things wrong with the flat. I haven’t been provided with a freezer, with no access to one whatsoever, despite their advertising on the website saying it’s provided - THEIR LIST OF AMENITIES ON THEIR WEBSITE IS FALSE ADVERTISING - after 2 months of explaining it is in my contract for them to supply one, they have just sent message after message saying it’s not their responsibility (much like the way they respond to their reviews on google), and getting progressively ruder when I laid out the clauses and implied terms. I also haven’t had hot water since moving in, and again was talked down to, and they tried to charge £70 for a plumber to come and fix it. They claimed it had been fixed, however only have hot water in the sinks intermittently. Please save yourself time and energy and don’t rent with this agents. If you look on the Priestley’s website and go to “meet the team” you can get a sense of the level of professionalism yourself. They have lied to me about being able to contact the landlord amongst other things. Worse than any student estate agent’s I’ve used, and this company advertises itself as luxurious, which is laughable really.