I don't usually write bad reviews, this is my first ever and I take no pleasure in it. I had a business and understand how damaging it can be and how much it can hurt you personally as a staff member reading it. But I'm afraid I have to make an exception here... I can't work out if it's snobbery (if a customer looking at a £300,000 house isn't worth bothering with), inefficiency, having a network of potential buyers already lined up, or maybe overwhelmed during a tough year generally? Who knows, but whatever it is it's annoying and rude. Agents may see some people as time wasters but those people spend a lot of their own precious time looking and researching prospective properties. Often filling in the blanks that weren't even on the property details (a picture of a parking space can be helpful, decent pictures of mentioned views, a picture of a basement that could be converted, leasehold fees if applicable - that kind of thing). All quite obvious I'd have thought, but hey what would I know? We have to become our own Miss Marple's and Poirot's and fill in the blanks, especially when agents don't even bother to respond at all. Whose time is 'wasted' then? I called a few times and emailed once but didn't get a response to view a property. I explained in the email that I'd taken myself there and discreetly looked from outside but still no response. During my own Agatha Christie style investigations on the property I found out something that might help the vendor for a future sale and have just emailed them directly (having found their contact details along the way - the property is currently a holiday let). I've given up on looking at this property myself! My faith in snobby Towcester agents has been restored by a fantastic agent at another company. I hope we don't have a house crash but you know the old saying agents, 'Be nice to people on the way up, you just might meet them on the way down!'