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Purplebricks
1.2/5, 508 Reviews
6% Recommended
40% sales valuation accuracy
46% letting valuation accuracy
21% sales fee satisfaction
21% letting fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a hig
h street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
"Summary: Do not use Purple..."
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1 Star Review
By : 'Jamie'
Services : Sales(I sold a property using them)
Would you recommend ? : No
Postcode : EH29
2 Oct 2020
People found this helpful4
Summary: Do not use Purple Bricks. The customer experience and service is indefensible. Below is an outline of our initial complaint followed by a response from their complaint department supporting Tomasz Ros' (The estate agent) actions because they "feel" he had done nothing wrong. They ignore facts and act unprofessionally. Sale of property We received 3 sale quote documents from Tomasz Ros - this is the estate agent. We believed that these were all for the sale of the property given that our discussion with Tomasz on July 14th during our initial conversations was based on the sale of the property being between the amounts discussed and dhown in these documents. This was presented as the cost being variable depending on how much the property was sold for. Having received different information forom our solicitor regarding the purchase of our next property, the solicitor identified that the document regarding 2one of the amounts was actually a purchase quote and not a sale quote. Tomasz had never asked us how much we were looking to spend on our next property. Considering the context that we received the documents under, you can see why we were led to believe that these documents were regarding the sale of our property at those 3 values. After discussion with the solicitor, they are also unsure of why we were given multiple sale quotes as the fee would be the same regardless. Purple Bricks chose not to comment on this. Purchase of next property Regarding the purchase of our next property, It was assumed by Tomasz that we were looking to buy a property at a certain value but this was never discussed. One of the quotes provided on the purchase document is inaccurate as it is an assumption made by Tomasz that we would be buying a property at a certain value. The consequence of this is that we were told that we wouldn't be paying any Land and Building Transaction Tax. Had we been asked, we could have provided the correct purchase estimate and an accurate quote could have been provided. We were also informed by Tomasz that Purple Bricks had a fixed fee transparent system so we are surprised to see two additional fees of £350 + VAT payable to Purple Bricks as part of the solicitor fees when we have already paid our fee upfront to Purple Bricks; a total of £999 inc. VAT. We are disputing these fees. Purple Bricks chose to respond to this by sending a screen shot of their websites homepage showing the £999 fee stating that this how transparent they were about the fees. They chose not comment on why there was an additional fee of £700 due to them that had not been discussed yet they claim to be totally transparent. Property Advert & House Value Tomasz promised us that our advert would be going live at a specific time in the morning. This was not live until the early evening. During this time, Tomasz on several occasions had confused our property with others resulting in inaccurate information on our property advert. Tomasz wrote a property description of a different house and placed the house at the wrong value. To sort matters, we wrote the property descriptions ourselves as it was clear Tomasz did not know enough about the property to write one despite taking the pictures and viewing the property twice. Tomasz also disputed the house value even though it was himself who valued the house originallyand the home report valued the house aat the value we set it at. This was completely unnecessary as if Tomasz had looked at the home report, he could have seen the house value for himself. Purple bricks did say that this was an error and shouldn't have happened. Communication & Professional Conduct Communication over phone Tomasz also requested that the majority of our communication was to be done over the phone. This was requested by Tomasz because he claimed he was better at communicating verbally rather than a written format. This has resulted in poor communication with Tomasz. Even after this request, Tomasz was difficult to contact. Tomasz would not set any time frames of when we should expect to hear from him. When we pushed for an agreed time to speak, he would often not turn up or respond to any messages/calls asking for updates. This has led us waiting by the phone with no update even after agreeing a set time. When we did eventually speak to Tomasz, there was no apology or acknowledgement. Purple bricks say this is regular estate agent behaviour and how they choose run their business. Be warned here. They have openly admitted to saying that they do not want a paper trail tand to cover their own backs, choose to do everything by phone. Unprofessional conduct During each visit from Tomasz and for the majority of our phone calls, Tomasz was inappropriate regarding his Purple Bricks workload. He would often complain about being overworked. This is not what I want to hear as a customer when I'm receiving a poor service from him. Purple Bricks chose not to respond to this. Please save yourself time, money and stress and do not go with Purple Bricks. Tomasz Ros was awful at his job and Purple Bricks support his unprofessionalism.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40.00% | 21% | £23,000 | £3,500,000 |
| Lettings | 46% | 21% | £390 | £1,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 56 | 0 | 52 | 23 | 203 | 1 | 42 | 2 | 127 |
Address
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive, Solihull, West Midlands
B90 4RZ
0800 810 8008
Opening Hours
- Open
- 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Avoid at any ...
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1 Star Review
By : 'Petar'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L17
14 Dec 2025
People found this helpful0
Based on my personal experience, I would strongly advise anyone to avoid Purplebricks. The standards are extremely poor and the entire process appears fragmented and poorly managed. Their heavy reliance on subcontractors (inventory clerks, inspections, property management) results in serious ... Read Full Review
Comments on Agent Fees
For this price you would expect a full management process, not fix things yourself
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I first listed my place in ...
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1 Star Review
By : 'HJ'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
16 Oct 2025
People found this helpful
I first listed my place in January 2025 (I think). I got 4 genuine viewers, 2 of whom made offers. Then things went quiet so I got 5 mates to book viewings. That's 5 unique email addresses + 5 mobile numbers. After each of my mates booked a viewing, sure enough a '' viewing was booked. This ... Read Full Review
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Ambiguous & poor ...
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1 Star Review
By : 'Darren'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £315000
Would you recommend ? : No
Postcode : CO7
26 Sept 2025
People found this helpful
Upfront fee regardless of sale. I paid in region of £1k but property didn't sell. I didn't realise they pull the advert after six months. I recall asking about this in my initial consultation and was given a quick ambiguous answer and was given reassurance that it would undoubtedly sell anyway. I ... Read Full Review
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Dreadful Dreadful Dreadful I ...
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1 Star Review
By : 'DJones'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : TN24
28 Aug 2025
People found this helpful
Dreadful Dreadful Dreadful I have nothing good to say about our experience with this agent. We've had to make two complaints to them and both have been partially upheld with them acknowledging they didn't send a conveyancing quote in a timely manner and also that they failed to call me once during ... Read Full Review
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SIMPLY ...
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1 Star Review
By : 'Sean'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £600000
Would you recommend ? : No
Postcode : B96
14 Aug 2025
People found this helpful
I have used these before and had a great experience but me just quickly you in on why to AVOID them now. I went live on the 26th of July, I opted hosted viewings. They organised to have someone do my hosted viewings who was on holiday until the 19th of August. Every time someone wanted to book ... Read Full Review
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Still awaiting my refund ...
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1 Star Review
By : 'Wendy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WF4
13 Aug 2025
People found this helpful
Cancelled my property sale in the 14 day cooling off. No marketing. No sale board. No photos. Nothing done at all. Local agent agreed refund. Still waiting 8 weeks later. PB are ignoring me and their local agent. Don’t pay up front. PB are not to be ... Read Full Review
Comments on Agent Fees
Refusing to give me a refund.
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online real estate agent ...
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1 Star Review
By : 'Arend'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Sold price : £150000
Would you recommend ? : No
Postcode : L8
12 Aug 2025
People found this helpful
Dealing with a online real estate agent Purplebricks is a nightmare us buying a property. The first day we visit a house where the hired freelance viewing assistant does not have the pincode to open the key box. The freelance assistant already file a complaint with Purplebricks two days earlier ... Read Full Review
Comments on Agent Fees
Dealing with a online real estate agent Purplebricks is a nightmare for us buying a property. The first day we visit a house where the hired freelance viewing assistant does not have the pincode to open the key box. The freelance assistant already file a complaint with Purplebricks two days earlier with the same issue where he also had to disappoint potential viewers. Nothing was done to sort this issue in those days and therefor we were the second viewers he had to disappoint. Onwards to the next house, bit of a walk away from public transport, and at that next address there was nobody to open the door. Ofcourse Purplebricks blaims this on the owner who was supposed to show the place to us. With their beautiful Purplebricks sign in the garden they still don't take responsibility for the end to end service. Both cases show why you need have a local real estate agent who has knowledge of the neighbourhood, knows the house him or herself, and can actually add value to the visit and to the conversation with the potential buyer. When you call Purplebricks better have enough credit on your phone since they will put you on hold long and regularly. The last issue is now they want to have our own postal address certified by a solicitor ($$) while that was not the case with the previous purchase few months ago with a local real estate agent. Let us all do ourselves a favour and do business with local real estate agents who actually add value to the sales and buying process.
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Deceitful and not truly ...
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1 Star Review
By : 'A'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : GL10
8 Aug 2025
People found this helpful
I have had a really horrible time selling my park home with this company and to be honest, the frustration, negative experience and emotional stress I got from dealing with them isn't worth their so called "cheap fees" and the sale process will now actually cost me more. If it was possible me to ... Read Full Review
Comments on Agent Fees
The agent fees appears cheaper than other agents but they did not say it is only for six months which is quite deceitful.
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SCAMMERS ...
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1 Star Review
By : 'Teodora'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Sold price : £300000
Would you recommend ? : No
Postcode : B26
10 Jul 2025
People found this helpful0
All the people i dealt with were hopeless, unexperienced, poor communication, scammers, they take a payment and tell you later they can't find it. SCAMMERS Honor Rutherford Anika Vaghela Kieran Sycamore AVOID AVOID Bunch of hopeless Staff The company has OVERDUE accounts, what do you expect ... Read Full Review
Comments on Agent Fees
Scammers They will take your money, never do a listing and still refuse the refund! Scammers
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The Things They Do Not Tell ...
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1 Star Review
By : 'DM'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
22 Jun 2025
People found this helpful1
On the surface, Purplebricks sound like a perfectly straightforward arrangement and offer an incredible saving, over £7k on our property. However, there are things that they do not tell you about the advert before you sign up. Firstly, in your property description, you can only have 2000 ... Read Full Review
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RUBBISH APP, service hit & ...
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3 Star Review
By : 'Lin'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : ME7
17 Jun 2025
People found this helpful2
The sellers app is not fit purpose The initial set up is fine. However, there are certain areas i experienced when there was a complete lack of communication, which gives a lack of confidence. I had a good viewings agent, who unfortunately could only give feedback via text as the app has been ... Read Full Review
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Absolutely appalling, take ...
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1 Star Review
By : 'David'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £435000
Would you recommend ? : No
Postcode : PE22
11 Jun 2025
People found this helpful
Absolutely appalling, pester you to sign up then it's impossible to speak to anybody. Their 14 day cooling off period is just a joke, they do everything they can to avoid returning your money. I thought it was just me but lots of other people have had the same, I wish I had read the reviews first. ... Read Full Review
Comments on Agent Fees
Seems cheap but it's basically a rip off, please use a traditional agent recommended by somebody you trust
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Shocking - never got the ...
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1 Star Review
By : 'C'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Would you recommend ? : No
4 Jun 2025
People found this helpful1
Purchased a property from them 2 weeks ago with no keys supplied. Couldn’t live in it and had to get a locksmith. Emailed after sales and complaints about this and I need the locksmith invoice refunding. I’ll be taking this further I don’t hear back this week - absolutely shocking ... Read Full Review
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Never use this agent to ...
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1 Star Review
By : 'Rakesh'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : UB5
22 Apr 2025
People found this helpful
Extremely disappointed with Purplebricks. Really poor experience with Purplebricks. They tied me into a 16week contract, which meant I couldn’t even list my property with another agent during that time, they failed to bring more than 2 viewing in 12 weeks. Communication was minimal. The support ... Read Full Review
Comments on Agent Fees
Na
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Avoid ...
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1 Star Review
By : 'Martina'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NG6
16 Apr 2025
People found this helpful0
1 star Absolutely appalling experience with Purple Bricks. We had three offers accepted then rejected—each one more frustrating than the last. 1. Our first offer, made via a deal sourcer, was initially accepted. After providing all the required details, Purple Bricks came back and rejected it, ... Read Full Review
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DREADFULL ...
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1 Star Review
By : 'DAVID'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : SW20
10 Apr 2025
People found this helpful
I paid £1499 purple bricks to sell my flat. Myself and my partner wanted to see how it went before we considered selling our other 2 properties with Purple Bricks. The agent David Ireland made an online apprasil of the property I wasnt too comfortable with this and decided to read some ... Read Full Review
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Be prepared for £1000s of ...
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1 Star Review
By : 'Andrew'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : GL14
17 Mar 2025
People found this helpful1
What an awful experience from start to finish. Firstly, it is not free, (but surely everyone knows this by now?) unless you do literally everything yourself including your own marketing and advertising and good luck with that. If you want the usual things, photos, floor plan, a write up, ... Read Full Review
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Criminals. Do not ...
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1 Star Review
By : 'Hads'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : 20
Would you recommend ? : No
Postcode : CV6
13 Dec 2024
People found this helpful0
An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This disgusting company has been chasing me for money that I do not owe for almost a year now they have caused me great emotional distress and caused severe financial ... Read Full Review
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If I could give zero stars I ...
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1 Star Review
By : 'Susan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : DN17
12 Nov 2024
People found this helpful0
If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after advising it to tell her they were taking off the market as they were only advising for 6 months SHE WAS NOT TOLD THIS WHEN SHE SIGNED UP! She's had 3 viewings in 6 months absolutely ... Read Full Review
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Please don't use ...
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1 Star Review
By : 'Kate'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WA13
16 Sept 2024
People found this helpful1
Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They don't try and keep hold of buyers. Buy cheap buy twice. We didn't think it would happen to us but it ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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