The UK's Largest Customer Review Website for the Property Industry

No Image Available

Charles Stratton

4.8/5, 25 Reviews
96% Recommended

100% sales valuation accuracy

86% letting valuation accuracy

100% sales fee satisfaction

99% letting fee satisfaction

Contact Us
We are independent property consultants and estate agents covering Havering, Essex and Thurrock; a progressive and expanding firm known for applying the highest standards of quality and integrity in all our services. To earn and maintain our clients trust we provide an exceptional service with unflinching profess
ionalism, tailored to their individual needs and requirements. We are able to provide a wealth of experience to both private and corporate clients across our comprehensive list of financial and property services.
"Very unreliable..."

Share On :  FacebookTwitter

1 Star Review
UserName

Navdeep

UserName

Navdeep

By : 'Maksim'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : RM3

21 Sept 2020
People found this helpful1

Called Charles Stratton Romford on Friday to rent an apartment. Asked to send me the account number for the deposit. After a few days, they requested all the data about i am . I sent all my data, a copy of my passport, data on wages, about the company in which I work. They said they would send a deposit payment form soon and then called and said they would be renting appartement to another client. Very unreliable service. Boorish attitude of one of the employees. If you don't want to stay on the street, don't mess with them. I waited 3 days to get a refusal without a reason. I could spend this time looking for another place to live.

Was this helpful?:

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%100%£240,000£240,000
Lettings86%99%£600£2,400
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
14091100000
Areas covered
  • Gidea Park
  • Havering
  • RM1
  • RM16
  • RM2
  • RM3
  • RM5
  • RM6
  • RM7
  • RM8
  • RM9
  • Romford
Address

Charles Stratton
192 Main RoadGidea Park, Romford
RM2 5HA
01708 726817

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 17:30
  6. 09:00 - 16:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • OnTheMarket
  • Rightmove
  • Zoopla
Social Media
Email
Members of
Member Logo
Latest Properties

No Property Found

No Property Found
Images and Videos

No Branch Video found...

Very unreliable ...

Share On :  FacebookTwitter

1 Star Review
UserName

UserName

By : 'Maksim'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RM3

21 Sept 2020
People found this helpful1

Called Charles Stratton Romford on Friday to rent an apartment. Asked to send me the account number for the deposit. After a few days, they requested all the data about i am . I sent all my data, a copy of my passport, data on wages, about the company in which I work. They said they would send a ... Read Full Review

Comments (0)Was this helpful?:
Best agents we've used ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Jack'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : E20

21 Aug 2019
People found this helpful0

Have dealt with Nav and Daren throughout the entirety of our tenancy and been very happy with the service. The move in process was all straight forward and always felt well managed. We moved into a brand new build which was still experiencing a few snagging issues for which the builder ... Read Full Review

Comments (0)Was this helpful?:
Excellent, Detailed and ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Catherine'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE10

20 Dec 2018
People found this helpful0

I would like to commend Nav and his staff for their excellent customer service! They take their time to understand your needs and tailor their services accordingly. Very detailed, clear communication and quick turnaround on queries. Would highly recommend! Thank you once ... Read Full Review


Comments on Agent Fees

Appropriate

Comments (0)Was this helpful?:
Excellent ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Raj'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : RM1

6 Nov 2018
People found this helpful0

Received an excellent service from Nav of Charles Stratton. Property let was handled swiftly and very professionally. Having used various other local agents over the last 10 years, I can say that Charles Stratton will be the only one I will continue to do business ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Great ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'JG'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RM1

1 Nov 2018
People found this helpful0

I was planning on moving to a certain road and Nav was able to give simple impartial advice. A nice pleasant ... Read Full Review


Comments on Agent Fees

good

Comments (0)Was this helpful?:
Outstanding Customer ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Rachel'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RM16

1 Nov 2018
People found this helpful0

Im not one to write reviews, but I felt I needed to on this occasion due to the outstanding customer service I received from the staff at Charles Stratton upon using their services to locate tenants for my property. I never though it would be a stress-free experience, but both Nav and Daren have ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Tugba ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : 'Tugba'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : RM1

29 Aug 2018
People found this helpful0

They are perfect. I would like to thank to daren and navdeep for their prefossianalism,their patient and for their ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
very ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Jaspreet'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : RM17

23 May 2018
People found this helpful0

I would like to personally thank Daren for helping me find the right tenant for my property and also Nav for ensuring a swift process, you 100% went the extra mile!!! Would definitely be recommending your team to all my friends and family. Great ... Read Full Review


Comments on Agent Fees

reasonable

Comments (1)Was this helpful?:

By : navdeep singh

23 May 2018

Hi Jaspreet thanks for your kind...


Excellent ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'JuneC'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RM1

16 Apr 2018
People found this helpful0

Nav responded very quickly to my requests, was always positive and made me feel that nothing was too much trouble. He is very confident which in turn inspired confidence. I am very happy in my dealings with him and his ... Read Full Review


Comments on Agent Fees

The fees are very reasonable.

Comments (0)Was this helpful?:
Efficient and very ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Irine'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RM19

30 Mar 2018
People found this helpful0

Efficient service throughout the tenancy. Staff are always friendly and very helpful whenever I phoned them. I would hesitate to recommend ... Read Full Review


Comments on Agent Fees

Very good

Comments (1)Was this helpful?:

By : Irine

30 Mar 2018

Typo error. Can't fault Charles Stratton. Brilliant service. I would not hesitate to recommend...


I have used them a few times. ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Adeel'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : RM7

13 Oct 2017
People found this helpful0

I have used them a few times. Charles Stratton provides good service. Nav goes the extra mile and is very knowledgable about the area and developments which ... Read Full Review


Comments on Agent Fees

Very reasonable.

Comments (0)Was this helpful?:
Nav has been very helpful in ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Hannah'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : RM7

10 Mar 2017
People found this helpful0

Nav has been very helpful in helping us with our move. He's efficient in answering questions, this is a bonus for us as we were 'first time movers' so to speak. The whole transition was very smooth and would definitely ... Read Full Review


Comments on Agent Fees

Bit steep but we wouldn't know any different as was our first time moving.

Comments (0)Was this helpful?:
Being new to the rental ...

Share On :  FacebookTwitter

5 Star Review
UserName

UserName

By : '"Uncomplicated,'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : RM7

26 Oct 2016
People found this helpful1

Being new to the rental market as a tenant, its very daunting how to begin and who to contact to help with finding the right rental property. I looked at a lot of the larger companies in Romford and decided to go to more of a boutique Agent to see if they were more competitive with regards to ... Read Full Review


Comments on Agent Fees

Excellent, uncomplicated fees!

Comments (0)Was this helpful?:
Charles Stratton dealt with ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Mr'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RM3

29 Jun 2016
People found this helpful0

Charles Stratton dealt with letting my 3 bedroom house. Nav and his staff always listened to my requirements as a landlord. They were always polite and honest and updated me regularly. This agent made the entire letting process simple and easy for me. They found me a perfect professional tenant! ... Read Full Review


What agent could do to change your mind?

Their fees were brilliant. Their fees were actually the best out of all other agents.


Comments on Agent Fees

Their fees were brilliant. Their fees were actually the best out of all other agents.

Comments (0)Was this helpful?:
I contacted Charles Stratton ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Amar'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : UB7

28 Apr 2016
People found this helpful0

I contacted Charles Stratton and was delighted with the customer care, service and the amount of time they spent answering all my queries. The manager offered a very professional ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I would like to thank Mr Nav ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Andy'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : RM7

26 Jan 2016
People found this helpful0

I would like to thank Mr Nav Singh for providing a fantastic and professional service, he was extremely helpfull throughout the letting process. I would not hesitate to recommend Nav or the team at Charles Stratton to manage your ... Read Full Review


What agent could do to change your mind?

Very good


Comments on Agent Fees

Very good

Comments (0)Was this helpful?:
I have dealt with many agents ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Addy'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : RM7

23 Jan 2016
People found this helpful0

I have dealt with many agents over the years for several properties I have bought, sold, let out or rented myself. This company is one of the best I have come across. Nav and his team were helpful and professional. We appreciated their service. They went over and above our expectations in many ... Read Full Review


What agent could do to change your mind?

Open to a reasonable negotiation. I felt the fees were competitive and I got my money's worth. Unlike other agents, they didn't charge for the extra help they provided us.


Comments on Agent Fees

Open to a reasonable negotiation. I felt the fees were competitive and I got my money's worth. Unlike other agents, they didn't charge for the extra help they provided us.

Comments (0)Was this helpful?:
I contacted Charles Stratton ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Urvashi'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RM7

17 Dec 2015
People found this helpful0

I contacted Charles Stratton and was welcomed by Thomas, whom I found to be very accommodating. I was interesting in a 2 bedroom property and found that it was agreed to let, he then quickly offered that an alternative flat is available in the same development. He arranged a visit for me on the ... Read Full Review

Comments (0)Was this helpful?:
Nav has been very efficient ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Nicolas'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : RM7

30 Nov 2015
People found this helpful1

Nav has been very efficient and accomodating with our properties rental process. A very professional approach, knowledgeable and very precise about the local market, but also a good listener as per our expectations from his agency and finally flexible with their terms, making us agree to contract ... Read Full Review

Comments (1)Was this helpful?:

By : Nav Singh

30 Nov 2015

Thank you Nicolas for your...


I had a bad experience with a ...

Share On :  FacebookTwitter

5 Star Review
UserName

By : 'Harry'
Branch : Havering Romford, 192 Main Road
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RM16

14 Oct 2015
People found this helpful1

I had a bad experience with a large estate agency company, when I decided to opt for a corporate company I did so on the belief that the person I spoke to at my property was the person that will be managing my property. This wasn't the case so I decided to act fast and change my package to a Let ... Read Full Review


Comments on Agent Fees

As it was a management takeover found by another agent, I wasn't charged anything, a monthly management fee of 8% which is pretty normal.

Comments (1)Was this helpful?:

By : Charles Stratton

14 Oct 2015

Thank you Harry Bal for your response, always nice to hear that we are doing things the right way, looking forward to speaking to you...


1 - 20 of 25 items
No Staff Registered

NaN - NaN of items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please send a message to mail@charlesstratton.co.uk We are members of PRS Property Redress Scheme.

Last updated at 4/2/2024, 6:33:28 AM by allAgents

Awards won by Charles Stratton

Regional Awards Won by Charles Stratton

Individual Branch Awards