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Fulham, London SW6
2.8/5, 18 Reviews
44% Recommended
80% sales valuation accuracy
50% letting valuation accuracy
75% sales fee satisfaction
50% letting fee satisfaction
"Simply the WORST real estate..."
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1 Star Review
By : 'Filippo'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : SW6
19 May 2020
People found this helpful6
The full list of Dexters wrongdoings, mistakes, untrue statements and inefficiencies is almost endless, so I’ll mention only the main ones. The list should give an idea about their misconduct, negligence and incompetence: - As a start, they have altered a critically important clause in a tenancy contract (a break clause allowing the tenant to terminate the tenancy contract) without asking for Landlord’s permission. When the Landlord received an automatic notification from the digital signature system that the contract that they had already signed had been amended, Dexters lied about the reason of the amendment, saying there was a typo on the tenant’s name, which was not true. - Dexters didn’t notified the Landlord promptly that the Tenant was vacating the property, and that the Tenant had not paid the rent for over a month before vacating, which implied that the Tenant’s deposit was not enough to cover for the damages they made to the property as it could only cover the unpaid rent. - The account statements (and related bank transfers) sent by Dexters were often wrong, and at a disadvantage for the Landord. For example they have charged commissions higher than what had been agreed, and they have charged the same invoice twice. All these mistakes were corrected only because the Landlord had discovered them (dealing with Dexters it is critically important to check everything they do, as they cannot be trusted) - They made unbelievable mistakes even in drafting rental contracts, getting wrong even some basic and critical details like the monthly rent! - When the Landlord because of all these issues asked Dexters to stop managing one of their properties, Dexters insisted that they still wanted to receive a fee of 10%+VAT for the remaining contract period, even if they would have had nothing to do with the property (this clause, written in very small characters in the fine print of the contract, was never explained to the Landlord before agreeing on the management contract). The Landlord therefore decided not to remove Dexters from the management, as it would have been too expensive to pay Dexters fee, plus another fee for another agent to manage the property. However, unbelievably Dexters decided unilaterally to stop managing the property regardless (and in spite of the Landlord instructing them to do the exact opposite!), and without even notifying the Landlord. Dexters has simply told the Tenant that they were no longer involved in the management, and they provided the Landlord’s contact details to the Tenant without even asking for the Landlord’s permission to do so. All this led to 2 claims filed by the Landlord with the The Property Ombudsman, which in their case reviews have strongly criticised Dexters for: - misleading the Landlord - terminating a contract without permission nor notification - unnecessary delay - not meeting their obligations under the Code of Practice for Residential Letting Agents - not producing statements with care - not providing a service consistent with fairness, integrity and best practice - breaching Data Protection Act The Property Ombudsman therefore awarded the Landlord with monetary compensation from Dexters to compensate for their shortcomings, which had caused not only a financial damage but also avoidable aggravation, distress and inconvenience to the Landlord. In essence, Dexters is an agent that shouldn’t be allowed to operate, as they cannot be trusted for performing the very delicate task of managing other people’s assets.
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Latest Reviews
Cristina Stan
Filippo Olivetti
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80.00% | 75% | £422,500 | £620,000 |
| Lettings | 50% | 50% | £1,650 | £2,383 |
Address
Dexters
569 Fulham Road, London, Greater London
SW6 1ES
020 7386 5386, 020 7386 7386
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
a disappointing ...
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1 Star Review
By : 'Cristina'
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : No
Postcode : SW6
23 Sept 2022
People found this helpful0
My daughter signed a contract with Dexter agency for renting an apartment in Ongar Road London starting with 24 September. She sent the money for the deposit 484£ and the money for one month's rent 2019£. All this happened while she was at home, in Spain. One day before ... Read Full Review
Comments (1)Was this helpful?:
By : Ria Burton
29 Sept 2022Dear Cristina, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for...
Simply the WORST real estate ...
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1 Star Review
By : 'Filippo'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SW6
19 May 2020
People found this helpful6
The full list of Dexters wrongdoings, mistakes, untrue statements and inefficiencies is almost endless, so I’ll mention only the main ones. The list should give an idea about their misconduct, negligence and incompetence: - As a start, they have altered a critically important clause in ... Read Full Review
Comments (0)Was this helpful?:
scammers ...
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1 Star Review
By : 'xavier'
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : No
Postcode : SW6
27 Mar 2020
People found this helpful3
A very very dishonest state agent… A very very dishonest state agent company. They don't take care of the tenant , the company is only taking care of the rents and the commissions... When a problem appear , such as a leak, or even worse...a structural problem due to the damps , they clean ... Read Full Review
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Untrustworthy ...
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1 Star Review
By : 'Landlord'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £422500
Would you recommend ? : No
Postcode : SW6
6 Mar 2020
People found this helpful3
I had the misfortune to try and buy a flat through Dexters Fulham which fell through. Dexters neglected to inform me the flat was shared ownership and the vendors did not have the authority to sell the flat without agreement from the housing association who part owned it. They admit they knew this... Read Full Review
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Efficient and ...
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5 Star Review
By : 'Eugenia'
Services : Letting (As a Tenant)
Rent PCM : £2383
Would you recommend ? : Yes
Postcode : SW6
24 Apr 2019
People found this helpful0
Shernitta has been my property manager for the last 4 years 5 months. She is very efficient and always... Read Full Review
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Reliable ...
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5 Star Review
By : 'Riccardo'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
15 Apr 2019
People found this helpful0
Shernitta managed our property for the last 4 years and we've always felt we could trust her to be doing her best. We've had a tough time with a water leak due to some overdue building maintenance issues and she followed up on in in a very professional manner, keeping us up to... Read Full Review
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Terrible ...
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1 Star Review
By : 'Ana'
Services : Letting (As a Tenant)
Rent PCM : £2383
Would you recommend ? : No
Postcode : SW6
3 Sept 2018
People found this helpful11
Dexters Fulham was the worst estate agents we've dealt with since living in the UK. There are serious issues with organization, communication and efficiency. The agents and letting manager we've dealt with demonstrated lack of skills and competency. In our initial dealings we paid for a... Read Full Review
Comments on Agent Fees
Fees are egregious for the value. No service is rendered. Fees are worst for landlords.
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Liars ...
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1 Star Review
By : 'Floyd'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SW6
5 Jun 2018
People found this helpful8
From start to finish, Dexter's lied about their capabilities and the market. They are cowboys and I ripped up the contract as soon as this was evident. I would encourage people to avoid them at all costs. I would give them Zero star rating if that were... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
6 Jun 2018Dear Sir/Madam, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from ...
I felt ...
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1 Star Review
By : 'NeverSellingAgain'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SW6
3 May 2018
People found this helpful13
I contracted with Dexters Fulham to sell my house. Initially they whole heartedly supported my initial asking price, but within weeks were relentlessly on the phone to reduce the price. By the end of my contract with them they had gone from agreeing £635k was great, to suggesting £400k was what it... Read Full Review
Comments on Agent Fees
High.
Comments (1)Was this helpful?:
By : Marilyn
10 May 2018Dear Sir/Madam, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from ...
I found the staff friendly ...
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4 Star Review
By : 'Amanda'
Services : Sales (As a Vendor)
Sold price : £620000
Would you recommend ? : Yes
Postcode : SW6
4 Sept 2017
People found this helpful1
I found the staff friendly and professional. Would highly recommend if you are thinking of selling. The Fulham branch staff took all the stress out of this... Read Full Review
Comments on Agent Fees
Value for money.
Comments (1)Was this helpful?:
By : Marilyn
4 Sept 2017Dear Amanda, Thank you very much for your great review regarding our Fulham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you ...
Excellent service from the ...
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5 Star Review
By : 'Rob'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW6
24 Aug 2017
People found this helpful1
Excellent service from the staff at Dexters Fulham - they kept me informed throughout the sales process, were clear and gave great advice when I asked them...so much better than any estate agents we have ever used. Will use them again. Many... Read Full Review
Comments on Agent Fees
Very fair fees and excellent service - first class
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Andrew has assisted me in ...
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5 Star Review
By : 'Vangelis'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N1
17 Mar 2017
People found this helpful0
Andrew has assisted me in finding suitable tenants for my property. He is very professional and a good communicator. I feel confident to say that I trust him with the management of my... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
23 Mar 2017Dear Vangelis, We are delighted to read that our Fulham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the...
Dexters are a professional ...
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5 Star Review
By : 'Marie'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW6
12 Jan 2017
People found this helpful0
Dexters are a professional and respectable estate agent. All the staff are amazing and have put themselves out to help us. I recommend this company and will continue to use them going forward. In particular Becci - who is very professional and friendly and was always so positive whenever i felt... Read Full Review
Comments on Agent Fees
Very competitive
Comments (1)Was this helpful?:
By : Marilyn
13 Jan 2017Dear Marie, I just wanted to say thank you for your kind comments about the service you received from our Fulham office. We really appreciate you taking time to post this review as feedback is ...
They were forcing me to ...
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2 Star Review
By : 'Nightmare'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SW6
10 Dec 2016
People found this helpful32
They were forcing me to reduce my price 100 to 140 thousands pounds and accept an offer in that region. Is that fare . If you are up for big waste of money and time go for it... Read Full Review
Comments on Agent Fees
Not worth it fare too high 2.5 to 3 percent
Comments (1)Was this helpful?:
By : Marilyn
19 Dec 2016Dear Sir/Madam, I am really sorry to hear that you have been unhappy with the service provided by our Fulham Office. As Head of Customer Relations, I am keen to look into this matter. If you...
During the process of ...
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5 Star Review
By : 'Ann.P'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
6 Dec 2016
People found this helpful0
During the process of looking for a property in Fulham, I encountered endless estate agents who were more interested in their commission than finding me a home for myself and family. I am so grateful to Dexters branch in Fulham for diligence in finding my dream property for my family. I would... Read Full Review
Comments on Agent Fees
Very reasonable fee considering property.
Comments (1)Was this helpful?:
By : Marilyn
7 Dec 2016Dear Ann, Thank you for taking the time to leave your review. We pride ourselves on providing a five star service and we are delighted to hear that Joell and the Fulham team delivered this for...
They are pushing just to get ...
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1 Star Review
By : 'Disappointed'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SW6
2 Jul 2013
People found this helpful85
They are pushing just to get your credit card details to hold the deposit, without even letting you know whether the owner has agreed to your offer or not. Definitely not... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
10 Aug 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Fulham branch. I am part of the Customer Services team and I wondered if I could be of any further...
After initially purchasing ...
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5 Star Review
By : 'Mr'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW6
1 May 2013
People found this helpful0
After initially purchasing from Dexters and having a very good experience I decided to use them also to rent the property out for me. They found tenants within a week of being advertised and arranged everything from furnishing the property to the 2 year contract. This was most useful for me as I am ... Read Full Review
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THis organisation are worse ...
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1 Star Review
By : 'Robert'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SW7
13 Dec 2012
People found this helpful95
THis organisation are worse than Foxtons. The agents know nothing about property but are simply salesmen. All wear suits which is always indicative of a sharp untrustworthy individual. This salesman lied all the way through. He lied about the property and lied about the history and lied about the... Read Full Review
Comments (2)Was this helpful?:
By : Louise
14 Jan 2013Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further...
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