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Bennett Residential (Uxbridge)
3.1/5, 20 Reviews
65% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
Whether you're looking to sell, buy, let or rent a property in Uxbridge & surrounding area's you've come to the right place! Please note that this company is not linked to Bennett Residential in Taunton, Somerset
"Don't use these people...."
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1 Star Review
By : 'DerekG'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : UB8
26 Nov 2012
People found this helpful6
Don't use these people. Getting your deposit back - in our case, it was well over a grand - is a nightmare. It took these idiots some 8 weeks to return ours, when the landlord had signed ours off the very day we moved out - and under a contract that said we should receive it within 10 working days! We had sent them final statements from the utility companies, with receipts for payment of the bills. To get the deposit back, we were asked to send in documents that don't exist (utility companies do not send out bills saying that you don't owe them anything, and they were therefore baffled when I rang them up asking for a statement of zero balance). Bennetts' justification for this was that it was their policy - even though there is absolutely no mention of this in the tenancy agreement! They also tried to claim that somehow the landlord might become liable for any unpaid bills - even though a first term law student knows that this is a ridiculous statement to make, as the landlord has no contract with the utility companies. It was only through threatening legal action and getting the utility companies to personally email the fool in charge of our tenancy that I was able to get the deposit paid back - almost two weeks after taking that step, and more than 2 months after moving out. They also did not send us any details of the Tenancy Deposit Scheme as they were obliged to do by the tenancy agreement. On top of this, the leases feature some of the most ridiculous clauses of all time - our favourite being that the lease can be forfeited if "a person residing [at] or visiting the premises has been convicted of using the premises, or allowing it to be used, for immoral or illegal purposes, or has committed an arrestable offence in or in the locality of, the premises". What, so we're supposed to run a criminal background check on every single person visiting the house on pain of losing our tenancy without compensation? Do I have to ask the plumber whether he's ever committed an offence that he got away with? Totally absurd. Add to this the blatant lies - "We'll call you back today", "We had no idea you were leaving even though you came in and served notice 4 days ago" , "Well maybe the contract says 10 days but I don't know the technical details" - as well as the unpleasant, mendacious staff, and you have a pretty awful service to deal with. Go somewhere else.
What agent could do to change your mind?
Adopted a more sensible policy on return of deposits. Actually told us what would be required to get the deposit back instead of moving the goalposts after documents had been sent. Provided rational explanations for their actions instead of making things up. Sent the Tenancy Deposit Scheme certificate as provided in the contract. Featured less ridiculous forfeiture clauses.
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By : Office response
15 Dec 2012After looking through our records we do not appear to have a Derek that lived in any of our properties but in any case we feel that a response is necessary to clarify the major points that you have raised. We take complaints of any nature even through a forum seriously and use them productively to help improve our service where possible. Also in our tenancy agreement it does state we have an internal complaints procedure that you are able to voice your concerns to the Managing Director. Firstly your point regarding the utility bills, the reason we request proof that utility accounts are paid up until the move out date or last meter readings is that it is a fact, if the utility companies have exhausted all avenues of re couping outstanding balances from the tenant they will then put the outstanding amount on the property or pursue the owner as they do not simply write off debts. Having tangible evidence that the bills are paid eliminates both you and the landlord of any queries of outstanding accounts in the future and can be dealt with first hand by the office if we have the right information provided by the tenants who have vacated. Before we set this procedure up we had bills sent to us dating back up to 3 years previously demanding outstanding amounts owed so we do not think that it is an unreasonable request to ask for finalized utility accounts 99% of our tenants have no problem what so ever providing us with this information. Secondly your point regarding the clause in the contract, we do not feel this is ‘absurd’ as unfortunately in today’s society rented properties are used for illegal and immoral use and we think any landlord renting out a property would feel that this is a completely valid clause to highlight that this type of conduct is unacceptable. If you were unhappy with this clause it does state at the top of the agreement that you do not have to sign if you are unhappy with any clauses of the agreement and you have the option of taking the agreement to the Citizens Advice Bureau or solicitor. Lastly over the last few months Bennett Residential has invested heavily in market leading software to fine tune our office procedures so we are able to work to the highest standards possible for future clients of ours.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 67% | £485,000 | £485,000 |
| Lettings | 50% | 67% | £775 | £1,700 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 5 | 5 | 3 | 0 | 1 | 0 | 2 | 1 |
Address
Bennett Residential (Uxbridge)
18 High Street, Uxbridge, Greater London
UB8 1JN
01895 812222, 01895 812244
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
I would highly recommended ...
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5 Star Review
By : 'N.Judd'
Branch : Uxbridge, 18 High Street
Services : Sales (As a Vendor)
Sold price : £485000
Would you recommend ? : Yes
Postcode : UB8
21 Dec 2015
People found this helpful0
I would highly recommended this estate agent. There was excellent communication at all stages of the sale. My sale was quite complex due to personal reasons but Jacob & Lisa were faultless in their service to help keep things as smooth as possible. Thank you for your services. I would ... Read Full Review
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Detailed and result oriented ...
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5 Star Review
By : 'Philve'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : UB7
25 Aug 2015
People found this helpful2
Detailed and result oriented approach by the staff. Bobby is professional and customer oriented. Allotted me a slot for property viewing based on my convenience, from his busy schedule. The renting process was very professional and quick leaving no space for disappointment. The whole process took ... Read Full Review
What agent could do to change your mind?
Standard.
Comments on Agent Fees
Standard.
Comments (0)Was this helpful?:
Bobby was great, kept me up ...
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5 Star Review
By : 'Amycorky87'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
28 Apr 2015
People found this helpful5
Bobby was great, kept me up to date at all times, made everything clear and easy and sorted a predicament we had out, extremely well and ... Read Full Review
Comments (0)Was this helpful?:
Bobby was excellent in all ...
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1 Star Review
By : 'rteladia'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
27 Apr 2015
People found this helpful15
Bobby was excellent in all aspects of finding the right property, communicating effectively at all times and listening to the needs of the ... Read Full Review
Comments (0)Was this helpful?:
Bobby has been extremely ...
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5 Star Review
By : 'sultana'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
27 Apr 2015
People found this helpful5
Bobby has been extremely professional right from day one. We trust him and Bennett Residential and that says a ... Read Full Review
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Delighted with the service I ...
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5 Star Review
By : 'clarekilleen'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
27 Apr 2015
People found this helpful0
Delighted with the service I received from Bradley at Bennett Residential. We arranged two separate viewings and he was always most accommodating to suit our schedule. Bradley was always quick to reply to any of my queries and has continued to be a help even after we received the ... Read Full Review
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Mr Smith has acted in a ...
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5 Star Review
By : 'Johanne'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : UB8
17 Apr 2015
People found this helpful1
Mr Smith has acted in a highly professional way in all our dealings. He has made sure to be available for meetings and has been extremely prompt in responding to e-mails and phone calls. His valuation and advice has been clear and helpful to me in making my decisions. I was very impressed that ... Read Full Review
What agent could do to change your mind?
Mr Smith informed me of his fees from the outset so I have been able to plan accordingly.
Comments on Agent Fees
Mr Smith informed me of his fees from the outset so I have been able to plan accordingly.
Comments (0)Was this helpful?:
To say this business is poor ...
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2 Star Review
By : 'Tenant'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : UB8
16 Apr 2015
People found this helpful9
To say this business is poor is an understatement... If you're a tenant, steer clear as you will be treated as a second class citizen throughout your tenancy. Having dealt with a number of estate agents over the past few years, these guys are certainly the worst. Trying to increase rentals year on ... Read Full Review
Comments (0)Was this helpful?:
Good service and timely ...
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4 Star Review
By : 'Sabareesh'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Rent PCM : £775
Would you recommend ? : Yes
Postcode : UB7
15 Apr 2015
People found this helpful1
Good service and timely responses. I have been already in the same property and was able contact and get that done from India. That was ... Read Full Review
Comments (0)Was this helpful?:
In brief: I found Bennet ...
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1 Star Review
By : 'Anonymous'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB8
1 Mar 2015
People found this helpful8
In brief: I found Bennet Residential to be dysfunctional and arrogant to the extent that it became a constant stress for me. When choosing a property agent, remember that you're not just paying for a one time dinner. You're signing on a long term agreement, so you want to make sure it won't cause ... Read Full Review
Comments (1)Was this helpful?:
By : Bradley Smith
9 Apr 2015At Bennett Residential we strive to improve our services on a daily basis and welcome constructive criticism, unfortunately your posting is extremely vague and does not state what your issues...
The service provided by ...
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4 Star Review
By : 'Mohmed'
Branch : Uxbridge, 18 High Street
Services : Letting (Property Management)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : UB8
17 Dec 2014
People found this helpful1
The service provided by Bennett Residential estate agency is really excellent. I bought the property through them and they immediately showed interest in providing services for letting the property. I then agreed with them to provide me with management service for the property for a reasonable ... Read Full Review
Comments (1)Was this helpful?:
By : Bradley Smith
18 Dec 2014Dear AK, It is disappointing that you decided to write an online review rather than contact us directly as we would have been happy to answer your concerns. Regretfully when you filled out...
Poor service offered by this ...
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2 Star Review
By : 'AK'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : UB8
8 Dec 2014
People found this helpful13
Poor service offered by this agency, wish I did a google review before pick up the phone to them, as the online reviews say it all. They may look all sparkley from the pictures and shop front, but it's a different story when dealing with them. I went to view a property, liked it, all was agreed to ... Read Full Review
Comments (1)Was this helpful?:
By : AK
20 Dec 2014Dear Bradley, It is disappointing that you decided to reply to 'Mohmed Khan's review rather than myself, I will accept this as a 'system error'. Regretfully, what I find shocking is how you can ...
Dealing with this agency has ...
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1 Star Review
By : 'Angry'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : No
Postcode : HA2
5 Jul 2014
People found this helpful12
Dealing with this agency has been extremely stressful, firstly because the agent mentioned was extremely obnoxious and also very rude, and also once the tenancy agreement was nearly completed the agent did not want to complete his obligations especially after making us jump through hoops. I cannot ... Read Full Review
Comments (0)Was this helpful?:
This was the second property ...
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5 Star Review
By : 'Richard'
Branch : Uxbridge, 18 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : UB8
11 Mar 2014
People found this helpful0
This was the second property sold through Bennett's. In the modern world of Rightmove and internet sales, people selling houses may think that all agents are the same in that all they do is advertise a property for sale and liaise between buyer and seller. However for those of us that have been ... Read Full Review
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I am happy i met so ...
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1 Star Review
By : 'Ivsa'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : UB8
10 Mar 2014
People found this helpful8
I am happy i met so unprofessional rude staff just on the phone and already know i would never deal with them again. I phoned them about the property to rent and only what interested this man was just a money even we not having any benefits and i told we having money to pay it and could speak to ... Read Full Review
Comments (0)Was this helpful?:
During what was quite a ...
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4 Star Review
By : 'P'
Branch : Uxbridge, 18 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : UB8
27 Sept 2013
People found this helpful0
During what was quite a stressful time with previous offer's falling through, we changed agents and went with Bennett Residential. Philip and Jacob both assisted through the sale of my mothers property, offered sound advice on pricing and kept us informed as the property we were selling was ... Read Full Review
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I cannot stress this strongly ...
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1 Star Review
By : 'Long'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
20 Dec 2012
People found this helpful10
I cannot stress this strongly enough; I urge you not to use Bennett Residential in any capacity. Never have I had the displeasure of dealing with quite such an inept company. The number of individual problems I have experienced is too long to list and said problems come from every area imaginable. ... Read Full Review
Comments (0)Was this helpful?:
Don't use these people. ...
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1 Star Review
By : 'DerekG'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB8
26 Nov 2012
People found this helpful6
Don't use these people. Getting your deposit back - in our case, it was well over a grand - is a nightmare. It took these idiots some 8 weeks to return ours, when the landlord had signed ours off the very day we moved out - and under a contract that said we should receive it within 10 working ... Read Full Review
What agent could do to change your mind?
Adopted a more sensible policy on return of deposits. Actually told us what would be required to get the deposit back instead of moving the goalposts after documents had been sent. Provided rational explanations for their actions instead of making things up. Sent the Tenancy Deposit Scheme certificate as provided in the contract. Featured less ridiculous forfeiture clauses.
Comments (1)Was this helpful?:
By : Office response
15 Dec 2012After looking through our records we do not appear to have a Derek that lived in any of our properties but in any case we feel that a response is necessary to clarify the major points that you have...
Absolutely terrible! I ...
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1 Star Review
By : 'Angry'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Owner)
Would you recommend ? : No
10 Aug 2012
People found this helpful8
Absolutely terrible! I have been with this agency for a number of years and the service has been going downhill. Let's start with a former staff employee, who decides to leave and take some confidential material with her (i.e. client information for her to abuse later). What does Phil Bennett ... Read Full Review
What agent could do to change your mind?
The agent could have been more professional with regards to confidentiality. They could also consider employing staff that actually tell the truth and call landlords back when they say they will. It may also be beneficial for landlords to not have to pay the same invoices on more than one occasion. I would strongly recommend some kind of simple filing system where important documentation does not go missing. It would also be an idea to not present outstanding invoices after 4 months. Finally, don\'t patronise your landlords and employ staff that walk off with confidential information.
Comments (0)Was this helpful?:
I bought my 1st studio flat ...
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4 Star Review
By : 'Cowley'
Branch : Uxbridge, 18 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
2 Nov 2008
People found this helpful0
I bought my 1st studio flat in Cowley through them, very pleasent, kept me up to date on progress, sales were very good. However 3 years later when I tried to let the property through them, was not as ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
