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Bennett Residential (Uxbridge)
3.1/5, 20 Reviews
65% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
Whether you're looking to sell, buy, let or rent a property in Uxbridge & surrounding area's you've come to the right place! Please note that this company is not linked to Bennett Residential in Taunton, Somerset
"Poor service offered by this..."
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2 Star Review
Phil
By : 'AK'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : UB8
8 Dec 2014
People found this helpful13
Poor service offered by this agency, wish I did a google review before pick up the phone to them, as the online reviews say it all. They may look all sparkley from the pictures and shop front, but it's a different story when dealing with them. I went to view a property, liked it, all was agreed to take things forward (income verified, docs signed etc), £300 credit check fee paid, but then the landlord decided to pull out of the agreement (so Bennett's said? Or did Bennetts pull out?), resulting in a loss of credit check fee (£60), but £240 was refunded. Incompetently, the MD of the company does like to send refund notices, but blank ones with no detail. Even though I asked for a amended refund notice to state what had exactly been refunded, never heard back from Philip. So basically, I walked in, 2 weeks later, lost £60 with no reasonable explanation as to why the property fell through. The worst thing is that the same property was listed again a week later at a cheaper monthly rental price of £775 (down from £850). Something is just not right about these guys, if you need to, approach with caution.
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By : AK
20 Dec 2014Dear Bradley, It is disappointing that you decided to reply to 'Mohmed Khan's review rather than myself, I will accept this as a 'system error'. Regretfully, what I find shocking is how you can accuse someone of not being truthful, when all the relevant information that was requested by Bennett Residential, was provided to verify income, which Bennett Residential decided to go ahead with, to take onto the next stage of credit checking. Or is this the companies way of raising additional income to 'credit check' prospects for a fee, decline them, do a refund, and keep some x 10 a week. Of course not, the money is not important to Bennett Residential, what's important is the terms and conditions. Maybe this part of Bennett's process requires reviewing over. 3 x payslips and the current years P60 was provided, with the payslip clearly stating my job role as to what was confirmed with Bennett Residential's application form, before the process started. From your reply this seems like it was not enough. I even contacted the referencing agents directly, who were in the process of checks, but Bradley, you seem to forget that Bennet Residential or the Landlord? pulled out before the credit check decision was made, I only found this out when I had contacted Bobby. More excuses unfortunately. Credit check was passed. Thank you for your reasonable 'online' explanation as to why the property fell through, but as a estate agent representing your local market, you could have contacted me directly via a 2 minutes phone call when the decision was made not to go ahead and I would have been happy to listen. Also, thank you for clarifying that if false information was provided on the application form, that most lettings agents are within their rights to withhold a prospective tenants full holding deposit, but only your letting agents are different, infact if you provide untruthful information as a tenant, Bennett's will refund most of it back. Bennett's should have withheld the full £300 if false information was provided as you knew this before the refund was made. Instead £240 was refunded as per the T's & C's, I presume this was out of the kindness of Bennett Residential, but yet supposedly false information was provided. What I find intriguing is that it's disappointing that I didn't contact you directly, instead I wrote an online review, but yet even if I did contact you, no apology would be offered as you believe I was not truthful. What would be the point if reason cannot be met. What's important from a prospective tenant's point of view is that a decent level of service is provided from start to finish, not to be told that money is more important to me than a bit of paper, as service levels do have an impact on reputation. I would advise for Bennett Residential to focus on customer care and service, as for a company who provides feedback and holds a profile on allagents.co.uk, an average score of 2.4 /5 does not go well at all for the reputation and trust of any company. Providing a honest service with reasoning would be more appropriate rather than have the industry excuses to hand. I would also recommend signing up to the 'transparent agent' scheme through allagents.co.uk. If Bennett Residential pride their reputation they can still resolve the situation I feel, but I await your online reply as it seems to be your best way to deliver communication. Since my dealings with Bennett Residential, I've used two seperate estate agents who have been honest and easy enough to deal with for a let and a purchase. After the reply to 'Mohmed Khan' from Bradley, I feel my 2 out of 5 star rating is too generous at this stage. If you would like to discuss futher, please do not hesitate to contact me.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 67% | £485,000 | £485,000 |
| Lettings | 50% | 67% | £775 | £1,700 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 5 | 5 | 3 | 0 | 1 | 0 | 2 | 1 |
Address
Bennett Residential (Uxbridge)
18 High Street, Uxbridge, Greater London
UB8 1JN
01895 812222, 01895 812244
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
I would highly recommended ...
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5 Star Review
By : 'N.Judd'
Branch : Uxbridge, 18 High Street
Services : Sales (As a Vendor)
Sold price : £485000
Would you recommend ? : Yes
Postcode : UB8
21 Dec 2015
People found this helpful0
I would highly recommended this estate agent. There was excellent communication at all stages of the sale. My sale was quite complex due to personal reasons but Jacob & Lisa were faultless in their service to help keep things as smooth as possible. Thank you for your services. I would ... Read Full Review
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Detailed and result oriented ...
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5 Star Review
By : 'Philve'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : UB7
25 Aug 2015
People found this helpful2
Detailed and result oriented approach by the staff. Bobby is professional and customer oriented. Allotted me a slot for property viewing based on my convenience, from his busy schedule. The renting process was very professional and quick leaving no space for disappointment. The whole process took ... Read Full Review
What agent could do to change your mind?
Standard.
Comments on Agent Fees
Standard.
Comments (0)Was this helpful?:
Bobby was great, kept me up ...
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5 Star Review
By : 'Amycorky87'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
28 Apr 2015
People found this helpful5
Bobby was great, kept me up to date at all times, made everything clear and easy and sorted a predicament we had out, extremely well and ... Read Full Review
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Bobby was excellent in all ...
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1 Star Review
By : 'rteladia'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
27 Apr 2015
People found this helpful15
Bobby was excellent in all aspects of finding the right property, communicating effectively at all times and listening to the needs of the ... Read Full Review
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Bobby has been extremely ...
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5 Star Review
By : 'sultana'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
27 Apr 2015
People found this helpful5
Bobby has been extremely professional right from day one. We trust him and Bennett Residential and that says a ... Read Full Review
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Delighted with the service I ...
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5 Star Review
By : 'clarekilleen'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
27 Apr 2015
People found this helpful0
Delighted with the service I received from Bradley at Bennett Residential. We arranged two separate viewings and he was always most accommodating to suit our schedule. Bradley was always quick to reply to any of my queries and has continued to be a help even after we received the ... Read Full Review
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Mr Smith has acted in a ...
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5 Star Review
By : 'Johanne'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : UB8
17 Apr 2015
People found this helpful1
Mr Smith has acted in a highly professional way in all our dealings. He has made sure to be available for meetings and has been extremely prompt in responding to e-mails and phone calls. His valuation and advice has been clear and helpful to me in making my decisions. I was very impressed that ... Read Full Review
What agent could do to change your mind?
Mr Smith informed me of his fees from the outset so I have been able to plan accordingly.
Comments on Agent Fees
Mr Smith informed me of his fees from the outset so I have been able to plan accordingly.
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To say this business is poor ...
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2 Star Review
By : 'Tenant'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : UB8
16 Apr 2015
People found this helpful9
To say this business is poor is an understatement... If you're a tenant, steer clear as you will be treated as a second class citizen throughout your tenancy. Having dealt with a number of estate agents over the past few years, these guys are certainly the worst. Trying to increase rentals year on ... Read Full Review
Comments (0)Was this helpful?:
Good service and timely ...
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4 Star Review
By : 'Sabareesh'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Rent PCM : £775
Would you recommend ? : Yes
Postcode : UB7
15 Apr 2015
People found this helpful1
Good service and timely responses. I have been already in the same property and was able contact and get that done from India. That was ... Read Full Review
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In brief: I found Bennet ...
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1 Star Review
By : 'Anonymous'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB8
1 Mar 2015
People found this helpful8
In brief: I found Bennet Residential to be dysfunctional and arrogant to the extent that it became a constant stress for me. When choosing a property agent, remember that you're not just paying for a one time dinner. You're signing on a long term agreement, so you want to make sure it won't cause ... Read Full Review
Comments (1)Was this helpful?:
By : Bradley Smith
9 Apr 2015At Bennett Residential we strive to improve our services on a daily basis and welcome constructive criticism, unfortunately your posting is extremely vague and does not state what your issues...
The service provided by ...
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4 Star Review
By : 'Mohmed'
Branch : Uxbridge, 18 High Street
Services : Letting (Property Management)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : UB8
17 Dec 2014
People found this helpful1
The service provided by Bennett Residential estate agency is really excellent. I bought the property through them and they immediately showed interest in providing services for letting the property. I then agreed with them to provide me with management service for the property for a reasonable ... Read Full Review
Comments (1)Was this helpful?:
By : Bradley Smith
18 Dec 2014Dear AK, It is disappointing that you decided to write an online review rather than contact us directly as we would have been happy to answer your concerns. Regretfully when you filled out...
Poor service offered by this ...
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2 Star Review
By : 'AK'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : UB8
8 Dec 2014
People found this helpful13
Poor service offered by this agency, wish I did a google review before pick up the phone to them, as the online reviews say it all. They may look all sparkley from the pictures and shop front, but it's a different story when dealing with them. I went to view a property, liked it, all was agreed to ... Read Full Review
Comments (1)Was this helpful?:
By : AK
20 Dec 2014Dear Bradley, It is disappointing that you decided to reply to 'Mohmed Khan's review rather than myself, I will accept this as a 'system error'. Regretfully, what I find shocking is how you can ...
Dealing with this agency has ...
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1 Star Review
By : 'Angry'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : No
Postcode : HA2
5 Jul 2014
People found this helpful12
Dealing with this agency has been extremely stressful, firstly because the agent mentioned was extremely obnoxious and also very rude, and also once the tenancy agreement was nearly completed the agent did not want to complete his obligations especially after making us jump through hoops. I cannot ... Read Full Review
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This was the second property ...
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5 Star Review
By : 'Richard'
Branch : Uxbridge, 18 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : UB8
11 Mar 2014
People found this helpful0
This was the second property sold through Bennett's. In the modern world of Rightmove and internet sales, people selling houses may think that all agents are the same in that all they do is advertise a property for sale and liaise between buyer and seller. However for those of us that have been ... Read Full Review
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I am happy i met so ...
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1 Star Review
By : 'Ivsa'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : UB8
10 Mar 2014
People found this helpful8
I am happy i met so unprofessional rude staff just on the phone and already know i would never deal with them again. I phoned them about the property to rent and only what interested this man was just a money even we not having any benefits and i told we having money to pay it and could speak to ... Read Full Review
Comments (0)Was this helpful?:
During what was quite a ...
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4 Star Review
By : 'P'
Branch : Uxbridge, 18 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : UB8
27 Sept 2013
People found this helpful0
During what was quite a stressful time with previous offer's falling through, we changed agents and went with Bennett Residential. Philip and Jacob both assisted through the sale of my mothers property, offered sound advice on pricing and kept us informed as the property we were selling was ... Read Full Review
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I cannot stress this strongly ...
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1 Star Review
By : 'Long'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
20 Dec 2012
People found this helpful10
I cannot stress this strongly enough; I urge you not to use Bennett Residential in any capacity. Never have I had the displeasure of dealing with quite such an inept company. The number of individual problems I have experienced is too long to list and said problems come from every area imaginable. ... Read Full Review
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Don't use these people. ...
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1 Star Review
By : 'DerekG'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB8
26 Nov 2012
People found this helpful6
Don't use these people. Getting your deposit back - in our case, it was well over a grand - is a nightmare. It took these idiots some 8 weeks to return ours, when the landlord had signed ours off the very day we moved out - and under a contract that said we should receive it within 10 working ... Read Full Review
What agent could do to change your mind?
Adopted a more sensible policy on return of deposits. Actually told us what would be required to get the deposit back instead of moving the goalposts after documents had been sent. Provided rational explanations for their actions instead of making things up. Sent the Tenancy Deposit Scheme certificate as provided in the contract. Featured less ridiculous forfeiture clauses.
Comments (1)Was this helpful?:
By : Office response
15 Dec 2012After looking through our records we do not appear to have a Derek that lived in any of our properties but in any case we feel that a response is necessary to clarify the major points that you have...
Absolutely terrible! I ...
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1 Star Review
By : 'Angry'
Branch : Uxbridge, 18 High Street
Services : Letting (As a Owner)
Would you recommend ? : No
10 Aug 2012
People found this helpful8
Absolutely terrible! I have been with this agency for a number of years and the service has been going downhill. Let's start with a former staff employee, who decides to leave and take some confidential material with her (i.e. client information for her to abuse later). What does Phil Bennett ... Read Full Review
What agent could do to change your mind?
The agent could have been more professional with regards to confidentiality. They could also consider employing staff that actually tell the truth and call landlords back when they say they will. It may also be beneficial for landlords to not have to pay the same invoices on more than one occasion. I would strongly recommend some kind of simple filing system where important documentation does not go missing. It would also be an idea to not present outstanding invoices after 4 months. Finally, don\'t patronise your landlords and employ staff that walk off with confidential information.
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I bought my 1st studio flat ...
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4 Star Review
By : 'Cowley'
Branch : Uxbridge, 18 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
2 Nov 2008
People found this helpful0
I bought my 1st studio flat in Cowley through them, very pleasent, kept me up to date on progress, sales were very good. However 3 years later when I tried to let the property through them, was not as ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
