Hinchliffe Homes are, without a doubt, the worst estate agents firm I’ve ever had the displeasure of interacting with. Firstly, Josh was late for our viewing. Great start. We loved the house anyway (no thanks to Josh, who stood in one place and didn’t actually try to ‘sell’ the property). We made an offer which was accepted and the usual conveyancing process began. Naturally, we tried to contact Josh as we neared completion and he didn’t even answer the phone or reply to our text. Completion day arrived and we still hadn’t been able to speak with Josh about the process for collecting the keys (I mean, not that that’s a big deal or anything ?). A family member was in Northwich that day and went into their shop to ask Josh in person. He said ‘oh it depends what time it is, if completion is after 1230 then they’ll need to go to Tarporley’ (even though the house was in Northwich). He was asked why he hasn’t answered our calls/texts and responded with ‘oh’ that was it .. ‘oh’. We actually managed to complete at 1115 (this would be great news because it was before 1230 and we didn’t need to travel to Tarporley) so we called the office only to be told we needed to travel to Tarporley to get the keys. Then, upon arriving, at the time they were expecting me to, I was asked to provide ID, something that was not mentioned on the phone, and I had none with me, having travelled from Northwich (25mins). Thankfully they accepted my work ID and I was allowed to take the keys that they made so difficult to collect. In summary, avoid Hinchliffe Holmes at all costs if you’d like a smooth process when buying your new home.