After a week of very little communication from Foxtons Sutton, in the days leading to my move, I finally received the keys to my new family home. The estate agent had said she'd inspected the property the previous night and we were all good to go. I got there with my young son, very excited. This is our first move in 11 years so it is kind of a big deal. I open the door to find a shocking state inside. The house- which has apparently been professionally clean less than 24hrs ago and redecorated- was absolutely filthy. Duck take still holding floorboards together, every wall in the whole house (save one) was caked in filth, grime, cobwebs even a couple of full black hand prints on the hallway wall. Dangerous wiring was left hanging and messily secures with tape. Food debris on the kitchen counters, tacky/ cheap furniture not removed. Weeds and big holes in the back garden. The list goes on and on and all of the above was supposed to have been taken care of before the start of our tenancy and Foxtons Sutton signed off on this property and told me it was in a fit state to live in. In the midst of a pandemic (and my son is in the vulnerable category because of an underlying medical issue) it's all the more shocking that a single mother has been left with a filthy house that many people have been coming in and out of the past several weeks. I waited patiently for the renovation work on this property to be carried out and assurances were made as to its final condition, which I couldn't see until today. I have a removal firm booked and paid for, for tomorrow morning and since viewing the flat, I have tried to contact Sutton Foxtons- both the estate agent I had been dealing with and her manager- and my calls, texts and email correspondence have gone ignored apart from a te They have knowingly left me to deal with all these problems- that they have caused through their negligence- totally alone. Really disgusted and very upset. I have lost all faith in Foxtons and what they stand for. Il say again that neither the agent nor manager have bothered getting back to me about any of the above. They really do not care.

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